Communications Manager I

📌 Core Information

🔹 Job Title: Communications Manager I

🔹 Company: Bank of America

🔹 Location: Pennington, New Jersey, United States

🔹 Job Type: Full-Time

🔹 Category: Banking

🔹 Date Posted: April 28, 2025

🔹 Experience Level: Mid-Senior level (5-10 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Creating educational and marketing content for employer-sponsored plans
• Collaborating with designers and developers to promote financial wellness topics
• Managing a high volume of communication requests in a fast-paced environment
• Ensuring materials are accurate, engaging, and support the organization's value proposition

ASSUMPTION: This role requires a high level of multitasking, attention to detail, and the ability to work well under pressure.

📋 Key Responsibilities

✅ Write and edit copy, review design, and ensure content is incorporated properly

✅ Translate complex topics into user-friendly communications

✅ Create and present concepts to key stakeholders

✅ Juggle numerous projects simultaneously and provide back-up support to other editor/writers

✅ Handle projects from the outset, coordinating with project managers and other partners to manage project deliverables to agreed-upon timelines

✅ Maximize the power of content management systems and the efficiency of standardized, best-practice copy

ASSUMPTION: This role involves a significant amount of writing, editing, and project management, with a strong focus on digital engagement and financial wellness.

🎯 Required Qualifications

Education: Bachelor’s Degree or equivalent work experience

Experience: 5-10 years of experience in marketing, financial services, or a related field

Required Skills:

• Excellent communication skills (both oral and written)
• Superior organizational skills, creativity, and attention to detail
• Proficiency in MS Word, PowerPoint, and InCopy
• Proven effectiveness in a fast-paced, demanding, client-driven environment
• Experience and/or background in marketing and/or the financial services/retirement industry
• Ability to work in a team environment

Preferred Skills:

• Demonstrated excellent writing, editing, and proofreading skills
• Financial services/retirement/health benefit marketing experience
• Proficiency using content management/production systems
• Ability to multi-task and work independently

ASSUMPTION: Candidates with a strong background in marketing, financial services, or a related field, along with excellent communication and organizational skills, will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: $80,000 - $120,000 per year (Based on industry standards for a mid-senior level role in the banking sector in the New York City metropolitan area)

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee stock purchase plan
• Tuition assistance and other educational benefits

Working Hours: 40 hours per week, Monday through Friday, with some flexibility for project demands

ASSUMPTION: Salary and benefits information is based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Banking. Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services.

Company Size: 10,001+ employees. As a large organization, Bank of America offers numerous opportunities for career growth and development.

Founded: 1904. Bank of America has a rich history and a strong reputation in the financial industry.

Company Description:

• Bank of America is committed to helping make financial lives better through the power of every connection.
• The company drives responsible growth by delivering for clients, teammates, communities, and shareholders every day.
• Bank of America is a great place to work, with a focus on being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting teammates' wellness, and making an impact in communities.

Company Specialties:

• Financial Services

Company Website: www.bankofamerica.com

ASSUMPTION: Bank of America is a well-established financial institution with a strong commitment to responsible growth and making a positive impact on its clients, teammates, and communities.

📊 Role Analysis

Career Level: Mid-Senior level. This role requires a significant amount of experience in marketing, financial services, or a related field.

Reporting Structure: This role may report to the Head of Creative Services or a similar position within the Workplace Benefits organization.

Work Arrangement: On-site, with some flexibility for project demands. This role may require occasional overtime or weekend work to meet project deadlines.

Growth Opportunities:

• Advancement to a senior or management role within the Creative Services team
• Expansion of responsibilities to include additional communication channels or products
• Opportunities to work on high-visibility projects or initiatives

ASSUMPTION: This role offers numerous opportunities for career growth and development within the Creative Services team and the broader Workplace Benefits organization.

🌍 Location & Work Environment

Office Type: Corporate office. The Pennington, New Jersey office is a modern, professional environment with on-site amenities and nearby dining and shopping options.

Office Location(s): 100 North Tryon Street, Charlotte, NC 28202, US (Headquarters); 16001 Dallas Pkwy, Addison, TX 75001, US; 3123 N Scottsdale Rd, Scottsdale, AZ 85251, US; 135 S La Salle St, Chicago, IL 60603, US; 500 W 7th St, Fort Worth, TX 76102, US; 333 S Hope St, Los Angeles, CA 90071, US; 7105 Corporate Dr, Plano, TX 75024, US; 115 W 42nd St, New York, NY 10036, US

Geographic Context:

• Pennington, New Jersey is a small, affluent town located in central New Jersey, approximately 45 minutes from New York City.
• The area offers a mix of urban and suburban living, with easy access to cultural attractions, outdoor recreation, and dining options.
• The cost of living in Pennington is generally higher than the national average, with median home prices around $500,000.

Work Schedule: Monday through Friday, 9:00 AM to 5:00 PM, with some flexibility for project demands

ASSUMPTION: The work environment at Bank of America's Pennington office is professional, collaborative, and supportive, with a focus on driving responsible growth and delivering for clients, teammates, communities, and shareholders.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen with a member of the Human Resources team
• In-person or video interview with the hiring manager and/or team members
• Skills assessment or case study presentation
• Final interview with a senior leader or panel

Key Assessment Areas:

• Communication skills (both oral and written)
• Organizational skills and attention to detail
• Creativity and problem-solving abilities
• Project management skills
• Cultural fit and alignment with Bank of America's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Be prepared to discuss your experience with financial services, marketing, or a related field, as well as your ability to work in a fast-paced, demanding environment
• Showcase your portfolio or examples of your writing and editing work, if applicable
• Follow up with the hiring manager or Human Resources team after your interview to express your interest in the position

ATS Keywords: Marketing, Financial Services, Retirement Industry, Content Management, Project Management, Communication Skills, Organizational Skills, Attention to Detail, Creativity, Problem-Solving, Collaboration, Client-Driven Environment

ASSUMPTION: The application process for this role may involve multiple interviews and assessments, with a focus on communication skills, organizational skills, and cultural fit.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, PowerPoint, InCopy)
• Content management systems (e.g., Adobe Experience Manager, Sitecore, or similar)
• Project management tools (e.g., Asana, Trello, Jira, or similar)
• Design tools (e.g., Adobe Creative Suite, Sketch, or similar)

ASSUMPTION: Candidates should be proficient in Microsoft Office Suite and have experience with content management systems and project management tools. Familiarity with design tools may be beneficial but is not required.

👔 Cultural Fit Considerations

Company Values:

• Put clients first
• Act like an owner
• Realize the power of our people
• Encourage diversity and inclusion
• Demonstrate integrity
• Keep our house in order

Work Style:

• Collaborative and team-oriented
• Fast-paced and demanding, with a focus on delivering results
• Client-driven, with a strong commitment to customer service
• Adaptable and responsive to change

Self-Assessment Questions:

• Do you have a proven track record of success in a fast-paced, demanding, client-driven environment?
• Are you able to work well under pressure and manage multiple projects simultaneously?
• Do you have a strong commitment to delivering high-quality work and exceeding client expectations?
• Are you comfortable working in a team environment and collaborating with designers and developers to bring projects to life?

ASSUMPTION: Candidates who are highly organized, creative, and adaptable, with a strong commitment to delivering results and exceeding client expectations, will be well-suited for this role.

⚠️ Potential Challenges

• The high volume of communication requests may require long hours and occasional weekend work
• The role may involve working with complex topics and tight deadlines
• The fast-paced, demanding environment may be challenging for candidates who prefer a more structured or slower-paced work environment
• The role may require occasional travel to other Bank of America offices or client sites

ASSUMPTION: Candidates should be prepared to work in a fast-paced, demanding environment and manage a high volume of communication requests. They should also be comfortable working with complex topics and tight deadlines.

📈 Similar Roles Comparison

• This role is similar to a Marketing Communications Manager or a Content Manager within the financial services or retirement industry
• Unlike some marketing roles, this position has a strong focus on financial wellness and employer-sponsored plans
• Career progression may include advancement to a senior or management role within the Creative Services team or expansion of responsibilities to include additional communication channels or products

ASSUMPTION: This role is similar to other marketing communications or content management positions within the financial services or retirement industry, with a unique focus on financial wellness and employer-sponsored plans.

📝 Sample Projects

• Developing a series of educational videos to explain the benefits of participating in an employer-sponsored retirement plan
• Creating a comprehensive guide to help employees understand their 401(k) plan options and make informed investment decisions
• Designing and implementing a content management system to streamline the creation, approval, and distribution of marketing materials for employer-sponsored plans

ASSUMPTION: These sample projects illustrate the range of responsibilities and the level of creativity, organization, and project management skills required for this role.

❓ Key Questions to Ask During Interview

• What are the biggest challenges facing the Workplace Benefits organization, and how can this role help address them?
• How does this role collaborate with other teams within the Workplace Benefits organization and across Bank of America?
• What opportunities are there for growth and development within the Creative Services team and the broader Workplace Benefits organization?
• How does Bank of America support the financial wellness of its employees and clients?
• What is the typical work-life balance for this role, and how does Bank of America support work-life balance for its employees?

ASSUMPTION: These questions are designed to help candidates better understand the role, the organization, and the company culture, as well as the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare a portfolio or examples of your writing and editing work, if applicable
• Follow up with the hiring manager or Human Resources team after your interview to express your interest in the position
• Prepare for your interview by researching Bank of America, the Workplace Benefits organization, and the specific requirements of this role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.