📌 Core Information
🔹 Job Title: Communications Trainer II
🔹 Company: CNX
🔹 Location: IND Bangalore - Millenium Towers - MT2, India
🔹 Job Type: Full-time
🔹 Category: Training & Development
🔹 Date Posted: May 15, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Supporting front-line recruitment teams in assessing new hire quality
- Aligning with operations through call, email, and chat audits
- Innovating training curricula to incorporate floor requirements
- Collaborating intra- and inter-functionally to implement best practices
- Meeting monthly conversion and effectiveness targets
ASSUMPTION: This role requires strong communication, training, and analytical skills. It involves a significant amount of stakeholder interaction and process improvement.
📋 Key Responsibilities
✅ Supporting front-line recruitment teams in assessing new hire quality
✅ Consistently aligning with operations by auditing calls, emails, and chats
✅ Demonstrating innovation in training by incorporating floor requirements into the curriculum
✅ Maintaining data and MIS as per training BPMS/requirement
✅ Supporting intra- and inter-function collaboration
✅ Proactively implementing best practices and adding value across locations
✅ Attending TTT for any client requirements
✅ Interfacing with customers as per requirement
✅ Conducting need analysis and sharing feedback with stakeholders
✅ Meeting monthly conversion and effectiveness targets
✅ Providing feedback to new hires on soft skills and basic grammar
✅ Mentoring new trainers
✅ Participating in the calibration of trainers, QAs, and voice coaches
✅ Analyzing and reporting findings for process training batches
✅ Conducting refreshers basis TNA, publishing, and executing for 100% closure every month
✅ Meeting training requirements of the BU basis TNA
✅ Designing and developing training processes in consultation with training teams
✅ Tracking and reporting improvements
ASSUMPTION: This role involves a mix of training, quality assurance, and process improvement responsibilities. It requires strong analytical and communication skills.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field
Experience: 2-5 years of experience in training, quality assurance, or a related field
Required Skills:
- Proven experience in training and development
- Strong analytical and reporting skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Proven ability to meet targets and deadlines
Preferred Skills:
- Experience in a call center or customer service environment
- Fluency in multiple languages
- Experience with training management systems
ASSUMPTION: While a Bachelor's degree is required, relevant experience and skills are more important for success in this role.
💰 Compensation & Benefits
Salary Range: INR 4,00,000 - 8,00,000 per annum (Estimated based on industry standards for similar roles)
Benefits:
- Medical, dental, and vision insurance
- Retirement savings plan
- Employee assistance program
- Tuition reimbursement
- Paid time off
Working Hours: Full-time, Monday to Friday, 9:00 AM to 6:00 PM (with a 1-hour lunch break)
ASSUMPTION: The salary range is estimated based on industry standards for similar roles in India. Actual compensation may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: CNX is a global technology and services leader that powers the world's best brands. They specialize in technical support, sales and marketing, outsourcing, call centers, and technology services.
Company Size: CNX has 10,001+ employees globally, providing a large and diverse work environment.
Founded: CNX was founded in 1982 and has since grown into a global leader in its industry.
Company Description:
- CNX is a human-centered, tech-powered, intelligence-fueled company that designs, builds, and runs fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
- They power the world's best brands by delivering exceptional customer experiences.
- CNX operates in over 40 countries and supports over 1,000 brands worldwide.
Company Specialties:
- Technical Support
- Sales and Marketing
- Outsourcing
- Call Centers
- Technology Services
Company Website: www.concentrix.com
ASSUMPTION: CNX's large size and global presence offer numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, requiring a balance of experience and growth potential.
Reporting Structure: The Communications Trainer II reports directly to the Training Manager or a similar role.
Work Arrangement: This role is on-site, with a full-time work arrangement. It may require occasional overtime or weekend work to meet training targets.
Growth Opportunities:
- Progression to a Senior Trainer or Training Manager role
- Expansion into related fields such as quality assurance or process improvement
- Opportunities to work on international projects and gain global experience
ASSUMPTION: This role offers significant growth potential within CNX's large and diverse organization.
🌍 Location & Work Environment
Office Type: The office is a modern, multi-story building with a professional work environment.
Office Location(s): IND Bangalore - Millenium Towers - MT2, India
Geographic Context:
- Bangalore is the capital of the Indian state of Karnataka and is known for its tech industry and vibrant culture.
- The office is located in the heart of Bangalore's IT hub, offering easy access to public transportation and amenities.
- The city experiences a tropical savanna climate, with warm and humid weather throughout the year.
Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 6:00 PM, with a 1-hour lunch break. Occasional overtime may be required to meet training targets.
ASSUMPTION: The office environment is professional and collaborative, with a strong focus on teamwork and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final decision and offer
Key Assessment Areas:
- Training and development experience
- Analytical and reporting skills
- Communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Problem-solving and process improvement skills
Application Tips:
- Highlight relevant training and development experience in your resume
- Include specific examples of how you've met targets and deadlines in previous roles
- Tailor your cover letter to emphasize your fit with CNX's company culture and values
- Prepare for behavioral interview questions that focus on your problem-solving and teamwork skills
ATS Keywords: Training, Quality Assurance, Process Improvement, Targets, Deadlines, Collaboration, Communication, Analytics, Reporting
ASSUMPTION: The application process is competitive, and candidates with relevant experience and strong interview skills will have the best chance of success.
🛠️ Tools & Technologies
- Training management systems (e.g., SAP Litmos, Docebo, TalentLMS)
- Data analysis and reporting tools (e.g., Microsoft Excel, Tableau, Power BI)
- Collaboration tools (e.g., Microsoft Teams, Slack, Google Workspace)
- Customer relationship management (CRM) systems (e.g., Salesforce, HubSpot, Zoho CRM)
ASSUMPTION: Proficiency in relevant training management systems and data analysis tools is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Agile
- Accountable
Work Style:
- Fast-paced and dynamic
- Team-oriented and collaborative
- Focused on continuous improvement
- Results-driven and target-oriented
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you comfortable working collaboratively in a team to meet targets?
- Do you have a strong customer focus and a commitment to continuous improvement?
ASSUMPTION: CNX's company culture is fast-paced, collaborative, and focused on continuous improvement. Candidates who thrive in this environment will be most successful.
⚠️ Potential Challenges
- Meeting monthly conversion and effectiveness targets may require occasional overtime or weekend work
- The role involves a significant amount of stakeholder interaction, which can be challenging at times
- The work environment can be fast-paced and dynamic, which may be overwhelming for some candidates
- The role requires a strong commitment to continuous improvement, which can be demanding
ASSUMPTION: These challenges are inherent to the role and require strong time management, communication, and problem-solving skills to overcome.
📈 Similar Roles Comparison
- This role is similar to a Training Specialist or Quality Assurance Specialist role, but with a stronger focus on process improvement and innovation
- In the IT services industry, this role is comparable to a Technical Trainer or Customer Service Trainer role, but with a broader scope of responsibilities
- Career progression from this role could lead to a Senior Trainer, Training Manager, or Quality Assurance Manager role
ASSUMPTION: This role offers a unique blend of training, quality assurance, and process improvement responsibilities, making it distinct from similar roles in the industry.
📝 Sample Projects
- Designing and implementing a new training curriculum to improve new hire quality
- Conducting a needs analysis and developing a targeted training program to meet specific business needs
- Analyzing training data to identify trends and opportunities for improvement, and developing data-driven recommendations
ASSUMPTION: These sample projects are representative of the types of initiatives a Communications Trainer II might work on, but the specific projects will vary based on business needs and priorities.
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing the training team currently, and how does this role address them?
- How does this role collaborate with other teams within the organization, such as quality assurance or operations?
- What opportunities are there for growth and development within the training team or the broader organization?
- How does CNX support work-life balance for its employees, particularly in roles with monthly targets?
- What are the key priorities for this role in the first 90 days?
ASSUMPTION: These interview questions are designed to provide insight into the role's responsibilities, the team's dynamics, and the company's culture and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant training and development experience
- Write a cover letter that emphasizes your fit with CNX's company culture and values
- Prepare for behavioral interview questions that focus on your problem-solving and teamwork skills
- Follow up with the hiring manager one week after submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
