Community Growth Manager (Fully Remote, Worldwide)

📌 Core Information

🔹 Job Title: Community Growth Manager

🔹 Company: Bitfinex

🔹 Location: Worldwide (Remote)

🔹 Job Type: Full-Time

🔹 Category: Marketing & Communications

🔹 Date Posted: July 3, 2025

🔹 Experience Level: Mid-Senior level (3-5 years)

🔹 Remote Status: Fully Remote

🚀 Job Overview

Key aspects of this role include:

• Planning and executing community growth campaigns across Bitfinex's social and community channels.
• Engaging with the community, managing reputation, and collaborating with various teams to enhance brand awareness and user acquisition.
• Creating and managing social distribution plans and schedules that align with wider marketing and business efforts.
• Monitoring and reporting on project updates and presenting weekly reports to the senior team and the wider marketing team.
• Optimizing campaign growth and efficiency by regularly reviewing and discovering new ways to improve performance.

ASSUMPTION: This role requires a balance of creativity, strategic thinking, and analytical skills to effectively manage and grow Bitfinex's community.

📋 Key Responsibilities

✅ Develop and implement community growth and management strategies that drive community engagement and increase Bitfinex brand awareness and user acquisition.

✅ Conceptualize, categorize, visualize, edit, and execute every piece of social content that goes out to the community.

✅ Define and track key performance indicators and use these to report on strategies and campaigns to the rest of the team and management.

✅ Put the community first, always. Make a positive impact in the hearts of our direct supporters and the larger community. Develop our social customer care strategy in partnership with our support team.

✅ Create synergies with the PR team to initiate joint projects which feature a high integration of social.

✅ Network with industry professionals and influencers through social media outreach and leverage these relationships to benefit our PR and marketing efforts.

✅ Work with our product team to surface valuable customer feedback which can inform new product developments.

✅ Collaborate with Marketing and Product development teams to create social ‘buzz’ regarding new product launches.

ASSUMPTION: This role requires strong communication skills, adaptability, and the ability to work effectively in a multidisciplinary team environment with minimal oversight.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Communications, or a related field (or equivalent experience).

Experience: 3-5 years of work experience in community management/social media management and/or strategy in technology, finance, or media.

Required Skills:

• Proven self-starter, with the ability to work in a team environment with minimal oversight.
• Strong English communication skills, both written and verbal (only applications in English will be accepted).
• Experience prioritizing tasks, managing deadlines, adapting with changing priorities, and balancing short-term needs with long-term strategic initiatives.
• Proven ability to work in multidisciplinary teams with copywriters, designers, customer support, product managers, etc.
• Ability to deal with negative sentiment diplomatically, and convert detractors to supporters.
• Ability to use data to communicate and report how social goals, strategy, and results relate to wider business aims.
• Ability to work with visuals, simple gifs, PS assets, videos, etc.

Preferred Skills:

• Experience in the cryptocurrency or finance industry.
• Fluency in additional languages.

ASSUMPTION: While not explicitly stated, having a strong understanding of the cryptocurrency market and its trends would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: Competitive pay (not specified, but based on industry standards for a mid-senior level marketing role in the cryptocurrency industry, the estimated range is $80,000 - $120,000 per year).

Benefits:

• Flexible Work & Remote-Friendly Culture
• Mentorship & Growth
• Career Development Opportunities
• Supportive Team Environment
• Learning & Knowledge Sharing
• Team-Building Activities
• Social activities (online & in-person)

Working Hours: Full-time (40 hours per week), with flexibility for a remote work arrangement.

ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-senior level marketing role in the cryptocurrency industry. The actual salary may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Bitfinex is a digital asset trading platform offering state-of-the-art services for digital currency traders and global liquidity providers. It is part of the cryptocurrency and finance industry.

Company Size: Bitfinex has 51-200 employees, which is considered a mid-sized company. This size allows for a more agile and collaborative work environment, with opportunities for growth and mentorship.

Founded: Bitfinex was founded in 2012, making it one of the first professional platforms set up to accommodate the booming interest in cryptocurrency trading.

Company Description:

• Bitfinex is a digital asset trading platform offering state-of-the-art services for digital currency traders and global liquidity providers.
• Founded in 2012, Bitfinex was one of the first professional platforms set up to accommodate the booming interest in cryptocurrency trading.
• Bitfinex's strategy focuses on providing unparalleled support, tools, and innovation for professional traders and liquidity providers around the world.

Company Specialties:

• Digital Currency
• Finance
• Financial Technology
• FinTech
• API
• Trading
• Cryptocurrency
• Bitcoin
• Bitcoin Exchange
• Exchange
• Ethereum
• Blockchain
• Margin Trading
• BTC
• Litecoin
• Ether
• and Market Making

Company Website: www.bitfinex.com

ASSUMPTION: Bitfinex's focus on innovation, technology, and global reach makes it an attractive place for professionals looking to grow their careers in the cryptocurrency and finance industries.

📊 Role Analysis

Career Level: Mid-Senior level (3-5 years of experience)

Reporting Structure: The Community Growth Manager will report directly to the Marketing team and collaborate with various teams, including Product, Customer Support, and PR.

Work Arrangement: This role is fully remote, with the flexibility to work from anywhere in the world.

Growth Opportunities:

• As Bitfinex continues to grow and expand its services, there will be opportunities for the Community Growth Manager to take on more responsibilities and advance their career within the marketing department or the company as a whole.
• The diverse nature of Bitfinex's business also presents opportunities to work on various projects and campaigns, allowing the Community Growth Manager to gain a well-rounded skill set and experience.

ASSUMPTION: Given Bitfinex's focus on innovation and growth, there are ample opportunities for the Community Growth Manager to grow both personally and professionally within the role.

🌍 Location & Work Environment

Office Type: Remote (no physical office)

Office Location(s): Worldwide

Geographic Context:

• The remote nature of this role allows for a high degree of flexibility and work-life balance.
• Working from anywhere in the world also exposes the Community Growth Manager to a diverse range of perspectives and cultural insights.
• The global reach of Bitfinex's community presents an opportunity to engage with users from various backgrounds and time zones.

Work Schedule: Full-time (40 hours per week), with flexibility for a remote work arrangement.

ASSUMPTION: The remote work arrangement for this role requires strong self-motivation, time management, and communication skills to ensure productivity and engagement with the team.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Behavioral and skills assessment
• Final round interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Communication skills (written and verbal)
• Creativity and strategic thinking
• Analytical skills and data-driven decision-making
• Adaptability and problem-solving skills
• Collaboration and teamwork skills
• Industry knowledge and passion for cryptocurrency and finance

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Showcase your understanding of Bitfinex's mission, values, and the cryptocurrency industry by addressing these topics in your application materials.
• Prepare examples of your past community management and social media campaigns to discuss during the interview.
• Be ready to discuss your approach to crisis communication and managing negative sentiment.
• Follow up with the hiring team after your interview to express your interest in the role and reiterate your qualifications.

ATS Keywords: Community Management, Social Media Management, Strategy, Communication, Data Analysis, Collaboration, Crisis Management, Content Creation, Networking, Customer Feedback, Product Development, Campaign Optimization, Engagement, Brand Awareness, User Acquisition, Visual Content

ASSUMPTION: Given the competitive nature of the cryptocurrency and finance industries, it is essential to tailor your application materials and interview preparation to demonstrate your unique qualifications and fit for this role.

🛠️ Tools & Technologies

• Social media platforms (e.g., Twitter, LinkedIn, Facebook, Telegram, etc.)
• Community management and social media management tools (e.g., Hootsuite, Buffer, Sprout Social, etc.)
• Data analysis and reporting tools (e.g., Google Analytics, Tableau, etc.)
• Project management and collaboration tools (e.g., Asana, Trello, Slack, etc.)
• Design and content creation tools (e.g., Canva, Adobe Creative Suite, etc.)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on Bitfinex's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Flexibility & Global Reach
• Fast-Paced & Impactful
• A Team that Thrives on Collaboration
• Grow with the Best

Work Style:

• Remote-friendly and flexible work arrangements
• Agile and adaptable to changing priorities and market conditions
• Collaborative and team-oriented, with a focus on collective success
• Data-driven and results-focused
• Passionate about cryptocurrency and finance, with a strong commitment to Bitfinex's mission

Self-Assessment Questions:

• Do you thrive in a remote work environment and have strong self-motivation and time management skills?
• Are you comfortable working with a diverse range of stakeholders and managing multiple projects simultaneously?
• Do you have a proven track record of driving engagement and growth in online communities?
• Are you comfortable working with data and using it to inform strategic decision-making?
• Do you have a strong understanding of the cryptocurrency and finance industries, and a passion for staying up-to-date with market trends and developments?

ASSUMPTION: Bitfinex's culture values autonomy, innovation, and collaboration, making it an attractive place for self-motivated and results-driven professionals.

⚠️ Potential Challenges

• The cryptocurrency and finance industries are highly dynamic and subject to rapid change, requiring the Community Growth Manager to stay up-to-date with market trends and developments.
• The remote nature of this role may present challenges in terms of communication and collaboration, requiring strong self-motivation and time management skills.
• The Community Growth Manager may face resistance or negative sentiment from community members, requiring strong crisis communication and conflict resolution skills.
• The global reach of Bitfinex's community may present challenges in terms of time zone management and cultural sensitivity.

ASSUMPTION: These challenges can be overcome with strong communication, adaptability, and a commitment to continuous learning and professional development.

📈 Similar Roles Comparison

• Compared to other community management roles in the cryptocurrency and finance industries, this role places a greater emphasis on strategic thinking, data analysis, and campaign optimization.
• The remote nature of this role allows for a higher degree of flexibility and work-life balance, but also requires strong self-motivation and time management skills.
• This role offers opportunities for career growth and advancement within the marketing department or the company as a whole, making it an attractive option for mid-senior level professionals looking to take the next step in their careers.

ASSUMPTION: When considering this role, it is essential to weigh the unique benefits and challenges it presents compared to similar roles in the industry.

📝 Sample Projects

• Developing and executing a comprehensive social media strategy to increase Bitfinex's brand awareness and user acquisition.
• Managing a community of cryptocurrency enthusiasts and traders, fostering engagement and driving growth through targeted campaigns and content.
• Collaborating with the product team to gather and implement user feedback, improving Bitfinex's services and features.
• Working with the PR team to create synergies between social media and public relations efforts, enhancing Bitfinex's reputation and reach.

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and opportunities available to the Community Growth Manager at Bitfinex.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Bitfinex support the professional development and growth of its employees?
• What are the most significant challenges facing the community management team, and how can this role help address them?
• How does Bitfinex measure the success of its community growth and engagement efforts?
• What opportunities are there for collaboration and integration with other departments, such as Product, Customer Support, and PR?
• How does Bitfinex approach crisis communication and managing negative sentiment within its community?

ASSUMPTION: Asking these questions demonstrates your interest in the role and commitment to understanding the company's culture and priorities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare examples of your past community management and social media campaigns to discuss during the interview.
• Be ready to discuss your approach to crisis communication and managing negative sentiment.
• Follow up with the hiring team after your interview to express your interest in the role and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.