📌 Core Information
🔹 Job Title: Community & Influencer Manager
🔹 Company: BATHHOUSE
🔹 Location: Williamsburg, NY
🔹 Job Type: On-site
🔹 Category: Hospitality
🔹 Date Posted: June 10, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (with frequent travel to Manhattan location)
🚀 Job Overview
Key aspects of this role include:
- Actively growing our brand collaboration roster and managing creator relationships
- End-to-end management of influencer events, including scouting, outreach, and post-event reporting
- Community management, including engaging with creator content and responding to guest interactions on social media
- Collaborating with internal teams to ensure smooth program execution and presenting campaign analytics
ASSUMPTION: This role requires a strong understanding of influencer marketing and social media management, as well as excellent communication and relationship-building skills.
📋 Key Responsibilities
✅ Community Management (40%): Engage with creator content, respond to guest interactions, maintain always-on communication, and troubleshoot guest concerns
✅ Creator Collaborations (40%): Field inbound/outbound requests, scout and conduct outreach for events, vet talent, schedule and greet creators, and collaborate with internal teams
✅ Reporting (20%): Track and report on success metrics, present key takeaways, and share sentiment and customer feedback with relevant teams
ASSUMPTION: This role requires a high volume of communication and multitasking, as well as the ability to work collaboratively and independently.
🎯 Required Qualifications
Education: Not specified
Experience: 3+ years of influencer marketing experience and social media community management
Required Skills:
- Customer service mindset for responding publicly and privately to audiences
- Proven experience building successful influencer programs
- Excellent relationship-building and negotiation skills
- Strong communication skills for pitching, onboarding, and maintaining partner relationships
- Strategic thinking to align partnerships with brand goals
Preferred Skills: Not specified
ASSUMPTION: Candidates should have a strong background in influencer marketing and social media management, with a proven track record of driving business results through creator collaborations.
💰 Compensation & Benefits
Salary Range: $80,000 - $90,000 per year (based on experience)
Benefits:
- Health Insurance
- Paid vacation time off and paid sick time off
- Free unlimited admission to Bathhouse with a plus one
- 50% off services, products, and restaurant
Working Hours: Full-time, typically Monday-Friday, with frequent evening and weekend check-ins and holiday coverage required
ASSUMPTION: The salary range is based on industry standards for similar roles and experience levels in the hospitality industry in New York City.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality, specifically wellness and spa services
Company Size: 51-200 employees (according to LinkedIn)
Founded: 2018
Company Description:
- Bathhouse is a modern wellness and spa experience, focusing on functionality and recovery over relaxation
- Offers thermal pools, saunas, steam rooms, massages, and scrubs in a sleek, socially engaging atmosphere
- Caters to a diverse range of guests, with a mission to be an oasis for people to look, feel, and perform their best
Company Specialties:
Company Website: http://www.abathhouse.com
ASSUMPTION: Bathhouse is a unique wellness and spa experience, positioning itself as an "anti-spa" in the industry.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement within the marketing department
Reporting Structure: This role reports to and supports the Director of Brand Marketing
Work Arrangement: On-site, with frequent travel to the Manhattan location for events and meetings as needed
Growth Opportunities:
- Potential for career advancement within the marketing department
- Opportunities to expand influencer marketing efforts and create new campaigns
- Possibility to grow the creator collaboration roster and manage a team in the future
ASSUMPTION: This role offers opportunities for professional growth and development within the marketing department.
🌍 Location & Work Environment
Office Type: Modern, sleek, and socially engaging atmosphere
Office Location(s): Williamsburg, Brooklyn HQ and Manhattan location
Geographic Context:
- Williamsburg, Brooklyn is a vibrant, urban neighborhood with a mix of residential and commercial spaces
- Manhattan location is centrally located, offering easy access to public transportation and various amenities
- Both locations provide a diverse and dynamic work environment
Work Schedule: Full-time, with frequent evening and weekend check-ins and holiday coverage required
ASSUMPTION: The work environment is modern, engaging, and focused on functionality and recovery over relaxation.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen to assess communication skills and cultural fit
- In-person or virtual interview with the hiring manager and/or other team members to discuss the role and qualifications
- Final interview with the Director of Brand Marketing to discuss career goals and fit within the department
Key Assessment Areas:
- Communication skills and ability to engage with creator content and respond to guest interactions
- Relationship-building and negotiation skills for managing creator collaborations
- Strategic thinking and ability to align partnerships with brand goals
- Customer service mindset and ability to troubleshoot guest concerns
Application Tips:
- Highlight relevant experience in influencer marketing and social media community management
- Demonstrate strong communication skills and a customer service mindset in your resume and cover letter
- Showcase your ability to build and maintain relationships with creators and other stakeholders
- Tailor your application to emphasize your strategic thinking and ability to align partnerships with brand goals
ATS Keywords: Influencer marketing, social media management, creator collaborations, community management, customer service, strategic thinking, relationship-building, negotiation skills
ASSUMPTION: The application process is designed to assess communication skills, cultural fit, and relevant experience in influencer marketing and social media management.
🛠️ Tools & Technologies
- Meta Business Suite
- Social media platforms (Instagram, TikTok, Facebook)
- Customer service software (if applicable)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: This role requires experience working with social media platforms and customer service software, as well as familiarity with project management tools.
👔 Cultural Fit Considerations
Company Values:
- Focus on functionality over preciousness
- Recovery over relaxation
- Industry rebel mindset
Work Style:
- Collaborative and independent work environment
- Focus on driving business results through creator collaborations
- Adaptability to meet deadlines with changing priorities
Self-Assessment Questions:
- Do you have a customer service mindset and enjoy engaging with guests on social media?
- Are you comfortable working in a fast-paced, dynamic environment with changing priorities?
- Do you have strong communication skills and the ability to build and maintain relationships with creators and other stakeholders?
ASSUMPTION: Bathhouse values a collaborative and independent work environment, with a focus on driving business results through creator collaborations and a customer service mindset.
⚠️ Potential Challenges
- Managing a high volume of inbound and outbound requests from creators
- Balancing community management responsibilities with creator collaborations and event planning
- Working evenings, weekends, and holidays as needed to maintain always-on communication
- Adapting to changing priorities and deadlines in a fast-paced environment
ASSUMPTION: This role requires strong organizational skills, multitasking, and the ability to adapt to changing priorities and deadlines.
📈 Similar Roles Comparison
- Unlike traditional spa or wellness roles, this position focuses on functionality and recovery over relaxation
- Influencer marketing and creator collaborations are central to this role, rather than traditional advertising or marketing efforts
- Career growth opportunities may include expanding influencer marketing efforts, creating new campaigns, or managing a team in the future
ASSUMPTION: This role is unique within the hospitality industry, focusing on influencer marketing and creator collaborations to drive business results.
📝 Sample Projects
- Planning and executing an influencer event, including scouting, outreach, on-site management, and post-event reporting
- Managing a high volume of inbound and outbound requests from creators, vetting talent, and negotiating partnerships
- Engaging with creator content and responding to guest interactions on social media, maintaining always-on communication, and troubleshooting guest concerns
ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for this role, including event planning, creator management, and community engagement.
❓ Key Questions to Ask During Interview
- How does Bathhouse differentiate itself from traditional spa or wellness experiences?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the marketing department collaborate with other internal teams to ensure smooth program execution and drive business results?
- What opportunities are there for career growth and advancement within the marketing department?
- How does Bathhouse support work-life balance for its employees?
ASSUMPTION: These interview questions are designed to assess the role's priorities, collaboration, career growth opportunities, and work-life balance.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience in influencer marketing and social media community management
- Write a cover letter demonstrating your communication skills and customer service mindset
- Prepare examples of your work in influencer marketing and creator collaborations
- Follow up with the hiring manager one week after submission to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
