📌 Core Information
🔹 Job Title: Content Designer I
🔹 Company: PROS
🔹 Location: Houston, Texas, United States
🔹 Job Type: Full-Time
🔹 Category: Content Design
🔹 Date Posted: May 1, 2025
🔹 Experience Level: 0-3 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Designing, developing, and maintaining end-user content for PROS products
- Collaborating with cross-functional teams to enhance user experience
- Writing clear, concise, and helpful content for users
- Participating in Agile product development cycles
- Contributing to documentation sets that support both business and technical audiences
ASSUMPTION: This role requires a strong focus on user-centered communication and a passion for content development and digital product design.
📋 Key Responsibilities
✅ Write and maintain clear, concise, and helpful content for users, including in-app messages, tooltips, error messages, online help, documentation, release notes, and knowledge base articles
✅ Collaborate with UX designers, researchers, engineers, and product managers to align content with product goals and user needs, demonstrating strong communication and teamwork
✅ Participate in Agile product development cycles, contributing content at every stage while managing your time effectively and maintaining organized, scalable documentation
✅ Help identify and address gaps in content coverage, acting on feedback from users and stakeholders with a proactive, ownership-driven mindset
✅ Ensure your work aligns with industry standards and PROS' internal voice, tone, and style guidelines, with a focus on clarity, usability, and consistency
✅ Take initiative on tasks, meet deadlines, and communicate clearly across teams, embracing adaptability and a growth mindset
✅ Support process improvement initiatives across the Content Design function, always striving for efficiency and quality
ASSUMPTION: This role requires a high level of self-motivation and the ability to work independently while also collaborating effectively with cross-functional teams.
🎯 Required Qualifications
Education: Bachelor’s degree in English, Communications, Technical Writing, Human-Computer Interaction, or a related field (preferred but not required)
Experience: 0-3 years of experience in UX writing, technical writing, content design, or a related field
Required Skills:
- Strong written and verbal communication skills
- Ability to translate technical concepts into user-friendly language
- Passion for content development, digital product design, and user-centered communication
- Basic understanding of Agile development methodologies
- Ability to organize and manage multiple tasks independently in a fast-paced environment
Preferred Skills:
- Familiarity with tools such as Figma, Jira, and Confluence
- Experience creating or maintaining product documentation, online help systems, or in-app content
- Understanding of user-centered design principles and inclusive language practices
ASSUMPTION: While a degree in a related field is preferred, PROS values relevant experience and skills over formal education.
💰 Compensation & Benefits
Salary Range: $55,000 - $75,000 per year (AI-estimated based on experience level and location)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM CST, with flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's skills, experience, and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: PROS operates in the software development industry, focusing on AI-powered solutions for pricing, CPQ, revenue management, and digital offer marketing. The company serves various industries, including airlines, manufacturing, distribution, and services.
Company Size: PROS is a mid-sized company with 1,001-5,000 employees, providing a balance between a structured environment and opportunities for growth.
Founded: PROS was founded in 1985 and has since grown into a leading provider of AI-powered SaaS solutions, with a proven track record of success.
Company Description:
- PROS is a leading provider of AI-powered SaaS solutions that optimize selling in the digital economy
- The company helps businesses price, configure, and sell their products and services in an omnichannel environment with speed, precision, and consistency
- PROS' solutions are used by leaders in various markets to drive profitable growth
Company Specialties:
- Big Data Software Applications
- Sales Effectiveness
- Pricing Effectiveness
- Revenue Management
- CPQ
- AI
- Digital Transformation
- Pricing
- Profitable Growth
- Pricing Strategy
- Offer Marketing
- Offer Management
- Dynamic Pricing
Company Website: pros.com
ASSUMPTION: PROS' focus on AI-powered solutions and commitment to helping businesses succeed make it an attractive employer for tech-minded professionals.
📊 Role Analysis
Career Level: This role is an entry-level to mid-level position, offering opportunities for growth and development within the content design function.
Reporting Structure: The Content Designer I will report directly to the Content Design Manager and collaborate with cross-functional teams, including product managers, designers, and developers.
Work Arrangement: This role is remote-friendly, with a flexible work arrangement that allows for a balance between remote work and on-site collaboration.
Growth Opportunities:
- Advancement to Content Designer II or similar roles within the content design function
- Expansion into related fields, such as user experience design or product management
- Opportunities to work on diverse projects and gain exposure to various aspects of the business
ASSUMPTION: PROS' commitment to employee growth and development, along with its structured environment, provides a strong foundation for career advancement.
🌍 Location & Work Environment
Office Type: PROS' headquarters is located in Houston, Texas, with additional offices worldwide. The company offers a hybrid work environment, combining on-site collaboration with remote work flexibility.
Office Location(s): 3200 Kirby Dr, Houston, Texas 77098, US
Geographic Context:
- Houston, Texas, is the fourth-most populous city in the United States, offering a diverse range of cultural, recreational, and professional opportunities
- The city is home to a thriving tech industry, with numerous startups and established companies
- Houston's cost of living is relatively affordable compared to other major US cities
Work Schedule: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM CST, with flexibility for remote work
ASSUMPTION: Houston's vibrant tech industry and affordable cost of living make it an attractive location for professionals seeking opportunities in the software development field.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen to assess communication skills and cultural fit
- Take-home content design challenge to evaluate problem-solving and writing skills
- On-site or virtual interview with the hiring manager and cross-functional team members
- Final interview with the Content Design Manager or another senior leader
Key Assessment Areas:
- Writing and communication skills
- Understanding of user-centered design principles
- Problem-solving and analytical skills
- Adaptability and growth mindset
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of user-centered design principles and provide examples of your writing skills
- Showcase your ability to work independently and collaborate effectively with cross-functional teams
ATS Keywords: Content Design, UX Writing, Technical Writing, Collaboration, Agile Methodologies, User-Centered Communication, Problem-Solving, Documentation, Clear Communication, Adaptability, Growth Mindset, Organizational Skills, Attention to Detail, Figma, Jira, Confluence
ASSUMPTION: PROS' interview process is designed to assess candidates' skills, cultural fit, and potential for growth within the organization.
🛠️ Tools & Technologies
- Figma
- Jira
- Confluence
- Microsoft Office Suite
- Google Workspace
ASSUMPTION: Familiarity with these tools is preferred but not required. PROS provides training and support to help employees develop the necessary skills.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Accountable
- Adaptable
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Focused on continuous improvement and learning
- Results-driven and accountable
Self-Assessment Questions:
- Do you have a strong passion for user-centered communication and content development?
- Are you comfortable working in a fast-paced, collaborative environment?
- Do you have a growth mindset and a willingness to learn and adapt?
ASSUMPTION: PROS values employees who are customer-focused, innovative, collaborative, accountable, and adaptable, and who thrive in a fast-paced, dynamic work environment.
⚠️ Potential Challenges
- Managing multiple tasks and deadlines in a fast-paced environment
- Adapting to changing priorities and requirements
- Working effectively with cross-functional teams, including designers, developers, and product managers
- Maintaining a strong focus on user-centered communication and consistency in content
ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a growth mindset.
📈 Similar Roles Comparison
- Content Designer I vs. Junior Content Designer: Both roles focus on creating user-centered content, but the Content Designer I role may have more responsibility for driving process improvement and contributing to documentation sets that support both business and technical audiences
- Industry-specific context: PROS operates in the software development industry, focusing on AI-powered solutions for pricing, CPQ, revenue management, and digital offer marketing. This role may require a stronger focus on technical concepts and industry-specific terminology
- Career path comparison: Content Designer I is an entry-level to mid-level position that offers opportunities for growth and development within the content design function or expansion into related fields, such as user experience design or product management
ASSUMPTION: This role offers a unique blend of responsibilities and opportunities for growth within the content design function and the broader software development industry.
📝 Sample Projects
- Developing in-app messages and tooltips to guide users through a new feature or workflow
- Creating and maintaining product documentation for a complex software application, ensuring consistency and accuracy in technical terminology
- Collaborating with designers and developers to create user-friendly error messages and notifications
ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities for collaboration within this role.
❓ Key Questions to Ask During Interview
- How does PROS support the professional development and growth of its content design team members?
- Can you describe the typical content design process and how it integrates with other functions, such as product management and user experience design?
- How does PROS ensure the consistency and quality of its user-centered content across various platforms and channels?
- What are the most rewarding aspects of working as a Content Designer I at PROS?
- How does PROS foster a culture of collaboration and innovation within its content design team?
ASSUMPTION: These questions demonstrate a candidate's interest in the role, the company, and the broader content design function, while also providing valuable insights into the work environment and culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare a portfolio or examples of your writing skills, demonstrating your ability to create clear, concise, and user-friendly content
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
