📌 Core Information
🔹 Job Title: Content Designer - Internal Communications
🔹 Company: BMO
🔹 Location: Chicago, IL, USA
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: April 21, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Creating and developing employee-facing materials to support business objectives and customer experience goals
- Innovating effective ways to share information across teams while ensuring content is aligned with brand and style guidelines
- Defining and developing key messages for various campaigns and processes
- Establishing content workflow, management, and governance
- Providing specialized consulting, analytical, and technical support
ASSUMPTION: This role requires a balance of creativity and organization, with a focus on internal communications and content strategy.
📋 Key Responsibilities
✅ Creates and develops employee-facing materials and job resources to support the branch network and support areas in achieving customer experience goals and business objectives
✅ Translates complex campaigns, product details, and processes into understandable, relatable copy and design
✅ Ensures that appropriate content is shown to a user in the right place and in the best format
✅ Establishes content workflow, management, and governance
✅ Prioritizes, plans, delivers, and maintains content for multiple channels and audiences
✅ Provides specialized consulting, analytical, and technical support
✅ Exercises judgment to identify, diagnose, and solve problems within given rules
✅ Works independently and regularly handles non-routine situations
ASSUMPTION: This role involves a mix of creative and strategic thinking, with a focus on internal communications and content management.
🎯 Required Qualifications
Education: Post-secondary degree in a related field
Experience: 5-7 years of relevant experience
Required Skills:
- Information Architecture
- Stakeholder management
- Agile Delivery and Development
- Design Thinking
- Digital Fluency
- Verbal and written communication skills
- Collaboration and team skills
- Analytical and problem-solving skills
- Data-driven decision making
Preferred Skills:
- Graphic Tools
- Technical Writing
- Data Visualization
- Imaging Tools
- Media Content and Graphic Designs
- Multimedia Technologies
- Storytelling
ASSUMPTION: Proficiency in various skills including digital content design, communication, and data visualization is essential for this role.
💰 Compensation & Benefits
Salary Range: $72,500.00 - $134,500.00 (Based on experience and location)
Benefits:
- Health Insurance
- Tuition Reimbursement
- Accident and Life Insurance
- Retirement Savings Plans
Working Hours: Full-time, typically 40 hours per week
ASSUMPTION: The salary range provided is based on industry standards for similar roles in the Chicago area. Benefits are subject to change and may vary based on employment status.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. BMO is a leading North American bank, offering a full range of personal and commercial banking, wealth management, and investment banking services.
Company Size: 10,001+ employees. As a large organization, BMO offers numerous opportunities for growth and career development.
Founded: 1817. BMO has a rich history and a strong commitment to community involvement and sustainability.
Company Description:
- At Bank of Montreal, banking is our personal commitment to helping people at every stage of their financial lives.
- Our incredible team of over 46,000 people is dedicated to providing the best possible banking experience in the industry.
- We offer a wide range of financial services, including personal banking, commercial banking, wealth management, capital markets, and asset management.
Company Specialties:
- Personal Banking
- Commercial Banking
- Wealth Management
- Capital Markets
- Asset Management
Company Website: http://www.bmo.com
ASSUMPTION: BMO is a well-established financial institution with a strong focus on customer service and community involvement.
📊 Role Analysis
Career Level: Mid-level. This role requires a balance of experience and strategic thinking, with opportunities for growth and advancement.
Reporting Structure: This role reports directly to the Head of Internal Communications or a similar leadership position.
Work Arrangement: On-site, with the possibility of occasional remote work for certain tasks or projects.
Growth Opportunities:
- Advancement to a senior content designer or management role within the internal communications department
- Expansion into other areas of content design or related fields, such as external communications or marketing
- Opportunities to work on high-visibility projects and collaborate with cross-functional teams
ASSUMPTION: This role offers numerous opportunities for professional growth and development within the organization.
🌍 Location & Work Environment
Office Type: Corporate office environment. The Chicago office is located at 111 W Monroe St, Chicago, IL 60603, US.
Office Location(s): Chicago, IL, USA
Geographic Context:
- Chicago is a major city in the Midwest, offering a diverse range of cultural, recreational, and dining options
- The office is located in the heart of downtown Chicago, with easy access to public transportation and nearby amenities
- The city experiences all four seasons, with cold winters and warm summers
Work Schedule: Full-time, typically Monday to Friday, with occasional evening or weekend work as needed
ASSUMPTION: The work environment is fast-paced and dynamic, with a strong focus on collaboration and teamwork.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager and/or team members
- Final interview with senior leadership
Key Assessment Areas:
- Communication and presentation skills
- Content creation and design skills
- Problem-solving and analytical skills
- Cultural fit and alignment with BMO's values
Application Tips:
- Highlight relevant experience and skills in your resume, with a focus on internal communications and content design
- Tailor your cover letter to the specific role and company, demonstrating your understanding of BMO's mission and values
- Prepare examples of your work that showcase your creativity, strategic thinking, and attention to detail
ATS Keywords: Information Architecture, Stakeholder Management, Agile Delivery, Design Thinking, Digital Fluency, Verbal Communication, Written Communication, Collaboration, Analytical Skills, Problem Solving, Data Driven Decision Making, Graphic Tools, Technical Writing, Data Visualization, Storytelling
ASSUMPTION: The application process is competitive, and candidates should be prepared to demonstrate their skills and experience through examples and case studies.
🛠️ Tools & Technologies
- Content management systems (e.g., Adobe Experience Manager, Sitecore, or similar)
- Design and graphics software (e.g., Adobe Creative Suite, Sketch, or similar)
- Project management tools (e.g., Asana, Jira, or similar)
- Collaboration and communication platforms (e.g., Microsoft Office Suite, Google Workspace, or similar)
ASSUMPTION: Proficiency in relevant software and tools is essential for this role, as the content designer will be responsible for creating and managing content across multiple platforms.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Respectful
- Ethical
- Collaborative
- Inclusive
- Performance-driven
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Results-driven and focused on continuous improvement
- Adaptable and open to change
Self-Assessment Questions:
- Do you have experience working in a fast-paced, dynamic environment?
- Are you comfortable collaborating with cross-functional teams and stakeholders?
- Do you have a proven track record of creating high-quality, engaging content?
- Are you open to feedback and willing to adapt your work based on input from others?
ASSUMPTION: BMO values a diverse and inclusive work environment, and candidates should be prepared to demonstrate their ability to work effectively with people from a wide range of backgrounds and experiences.
⚠️ Potential Challenges
- Managing multiple projects and deadlines in a fast-paced environment
- Balancing the need for creativity and innovation with adherence to brand and style guidelines
- Working with a wide range of stakeholders, including senior leadership, subject matter experts, and end-users
- Keeping up with changes in technology and best practices in content design and management
ASSUMPTION: These challenges can be overcome with strong project management skills, attention to detail, and a willingness to adapt and learn.
📈 Similar Roles Comparison
- Content Designer - External Communications: Focuses on creating content for external audiences, such as customers and prospects, rather than internal stakeholders
- Content Strategist: Responsible for developing and implementing content strategies that align with business objectives and customer needs, rather than creating and managing specific content assets
- Information Architect: Focuses on organizing and structuring content to ensure it is easily found and used by target audiences, rather than creating and designing content
ASSUMPTION: This role is unique in its focus on internal communications and content management, but it shares many similarities with related roles in content strategy, design, and architecture.
📝 Sample Projects
- Developing a comprehensive onboarding program for new employees, including a series of engaging videos, interactive guides, and other resources
- Creating a user-friendly intranet or knowledge management system that enables employees to easily access the information they need to do their jobs effectively
- Designing and implementing a content governance framework that ensures consistency, accuracy, and relevance across all internal communications channels
ASSUMPTION: These projects demonstrate the range of responsibilities and skills required for this role, from creative content development to strategic planning and management.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the internal communications department?
- How does this role fit into the broader content strategy and communications plan for the organization?
- What are the most pressing challenges facing the internal communications department, and how can this role help address them?
- What opportunities are there for professional growth and development within the department and the organization as a whole?
- How does BMO support work-life balance for its employees?
ASSUMPTION: These questions can help candidates better understand the role, the team, and the organization, and demonstrate their interest and engagement in the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link: https://bmo.wd3.myworkdayjobs.com/External/job/Chicago-IL-USA/Content-Designer---Internal-Communications_R250010350
- Tailor your resume to highlight relevant experience and skills, with a focus on internal communications and content design
- Write a cover letter that demonstrates your understanding of BMO's mission, values, and the specific requirements of the role
- Prepare examples of your work that showcase your creativity, strategic thinking, and attention to detail
- Follow up with the hiring manager or HR representative one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
