Content Designer (m/f/d)

📌 Core Information

🔹 Job Title: Content Designer (m/f/d)

🔹 Company: Capita

🔹 Location: Kraków, Małopolskie, Poland

🔹 Job Type: Fixed Term

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: 2025-06-20

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Designing and delivering high-quality bespoke e-learning and other learning content
• Collaborating with various stakeholders to create engaging learning solutions
• Defining and articulating content design to clients and internal production teams
• Creating content using a range of authoring tools, templates, re-usable assets, and bespoke elements
• Conducting research on relevant topics and staying up-to-date with industry trends

ASSUMPTION: This role requires strong communication skills, adaptability, and the ability to manage multiple projects simultaneously.

📋 Key Responsibilities

✅ Define and articulate content design to clients and internal production teams

✅ Create content using a range of authoring tools, templates, re-usable assets, and bespoke elements

✅ Conduct research on relevant topics and stay up-to-date with industry trends

✅ Collaborate with designers, stakeholders, and subject matter experts to develop concepts and ideas for new content

✅ Edit and proofread content created by other writers to maintain consistency and adhere to brand guidelines

✅ Ensure all content is delivered within agreed timeframes and to agreed standards

ASSUMPTION: This role may require occasional overtime to meet project deadlines.

🎯 Required Qualifications

Education: Bachelor’s degree in English, Communications, or a related field (preferred but not required)

Experience: Proven portfolio of writing samples demonstrating versatility in style and format

Required Skills:

• Excellent command of English language (minimum level C2)
• Strong visual awareness and interest in visual communication
• Strong attention to detail and ability to self-edit
• Solid organizational skills to manage multiple projects simultaneously
• Ability to meet deadlines under pressure
• Proficient use of a minimum of two learning authoring tools

Preferred Skills:

• Experience in e-learning or instructional design
• Familiarity with Articulate or similar authoring tools

ASSUMPTION: While a degree in a related field is preferred, Capita values relevant experience and skills over formal education.

💰 Compensation & Benefits

Salary Range: The salary range for this role in Poland typically falls between 3,500 PLN and 5,000 PLN gross per month, depending on experience and qualifications. This estimate is based on industry standards and company size.

Benefits:

• LuxMed medical healthcare
• Generali group insurance
• Multisport or MultiKafeteria benefit systems
• Positive atmosphere with excellent work-life balance (30-minute lunch break included in the 8-hour working day)
• An extra day off for voluntary activities close to your heart

Working Hours: Full-time, 40 hours per week, with flexible working hours and a 30-minute lunch break

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on individual factors such as skills, experience, and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Capita operates in the IT Services and IT Consulting industry, providing business process services driven by data, technology, and people.

Company Size: Capita is a large company with over 10,000 employees globally, offering a structured environment with clear career paths and opportunities for professional development.

Founded: Capita was founded in 1984 and has since grown to become a leading provider of business process services, with a strong presence in the UK and Europe.

Company Description:

• Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
• The company operates across eight countries, supporting primarily UK and European clients with people-based services underpinned by market-leading technology.
• Capita’s areas of focus include Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres, and Pensions Solutions.

Company Specialties:

• Health
• Insurance
• IT services
• Local government services
• HR and Payroll
• Pensions
• Recruitment
• Secure systems
• Learning and development
• Property
• Business travel
• Digital transformation
• Automation
• Adult social care
• Consulting
• AI and Software

Company Website: http://www.capita.com

ASSUMPTION: Capita’s extensive experience and diverse service offerings provide a stable and secure work environment for employees.

📊 Role Analysis

Career Level: This role is an entry-level to mid-level position, offering opportunities for growth and development within the content design and learning and development fields.

Reporting Structure: The Content Designer reports directly to the Learning Content Manager or a similar role within the organization.

Work Arrangement: This role is on-site, with the option to work remotely on a case-by-case basis, depending on project requirements and team dynamics.

Growth Opportunities:

• Progression to Senior Content Designer or similar roles within the learning and development department
• Transition to other content-related roles within Capita, such as Instructional Designer or Multimedia Specialist
• Career development through Capita’s internal training programs and workshops

ASSUMPTION: Capita’s large size and diverse service offerings provide numerous opportunities for career growth and development within the organization.

🌍 Location & Work Environment

Office Type: Capita’s Kraków office is a modern, collaborative workspace with a positive atmosphere and excellent work-life balance.

Office Location(s): Capita’s Kraków office is located in the city center, with easy access to public transportation and nearby amenities.

Geographic Context:

• Kraków is the second-largest city in Poland, with a rich cultural heritage and a vibrant tech industry
• The city offers a high quality of life, with affordable housing, a wide range of cultural attractions, and a thriving nightlife
• Kraków has a humid continental climate, with warm summers and cold winters, and experiences four distinct seasons

Work Schedule: The standard work schedule is Monday to Friday, 9:00 AM to 5:00 PM, with a 30-minute lunch break. Flexible working hours may be available depending on the team and project requirements.

ASSUMPTION: Kraków’s vibrant cultural scene and affordable cost of living make it an attractive location for young professionals and families alike.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening with the HR department
• On-site or virtual interview with the hiring manager and a team member
• Final interview with the department head or a senior team member
• Background check and onboarding

Key Assessment Areas:

• Communication skills and ability to articulate ideas clearly and concisely
• Cultural fit and alignment with Capita’s values and work environment
• Problem-solving skills and ability to think critically about content design challenges
• Technical skills and proficiency with learning authoring tools

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Include examples of your writing samples and any relevant projects you’ve worked on
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to work collaboratively
• Research Capita’s company culture and values to demonstrate your cultural fit and alignment with the organization

ATS Keywords: Content Design, E-learning, Instructional Design, Authoring Tools, Collaboration, Communication, Problem-solving, Learning Content, Stakeholder Management

ASSUMPTION: Capita’s recruitment process is thorough and designed to assess candidates’ skills, cultural fit, and potential for growth within the organization.

🛠️ Tools & Technologies

• Articulate Storyline or similar authoring tools
• Microsoft Office Suite (Word, PowerPoint, Excel)
• Adobe Creative Suite (optional, for multimedia content creation)
• Learning Management Systems (LMS) such as Cornerstone or SAP SuccessFactors

ASSUMPTION: Capita provides the necessary tools and technologies for employees to perform their jobs effectively and efficiently.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric: Capita prioritizes understanding and meeting the needs of its clients and their customers
• Collaborative: Capita fosters a culture of teamwork and collaboration, both internally and with clients
• Innovative: Capita encourages continuous learning and improvement, driving innovation in its services and solutions
• Responsible: Capita takes responsibility for its actions and their impact on clients, employees, and the wider community

Work Style:

• Capita values a positive, can-do attitude and a solutions-oriented approach to problem-solving
• The company encourages open communication and active participation in decision-making processes
• Capita’s work environment is dynamic and fast-paced, with a focus on delivering high-quality results within tight deadlines

Self-Assessment Questions:

• Do you have a proven track record of designing and delivering high-quality learning content?
• Are you comfortable working collaboratively with various stakeholders to create engaging learning solutions?
• Can you manage multiple projects simultaneously and meet deadlines under pressure?

ASSUMPTION: Capita’s company culture is characterized by a strong focus on customer-centricity, collaboration, and continuous improvement.

⚠️ Potential Challenges

• Occasional tight deadlines and pressure to deliver high-quality content on short notice
• Working with diverse stakeholders, each with their own priorities and expectations
• Keeping up with industry trends and best practices in learning and development
• Adapting to changes in project scope or priorities, which may require reprioritizing or reallocating resources

ASSUMPTION: Capita’s dynamic work environment and focus on continuous improvement can present both opportunities and challenges for employees.

📈 Similar Roles Comparison

• Content Designer vs. Instructional Designer: While both roles focus on creating learning content, Instructional Designers typically have a more holistic approach, considering the entire learning experience and the most effective ways to deliver content, while Content Designers focus more on the content itself.
• Industry-specific context: Capita’s focus on the public sector and outsourced services provides unique opportunities to work on high-impact, mission-critical projects that directly influence the lives of citizens and communities.
• Career path comparison: Content Designers can progress to Senior Content Designer or transition to Instructional Design, Technical Writing, or other related roles within Capita or the broader learning and development industry.

ASSUMPTION: Capita’s diverse service offerings and extensive experience in the outsourcing industry provide unique opportunities for career growth and development within the organization.

📝 Sample Projects

• Developing an interactive e-learning module on data protection and privacy for a major financial institution
• Creating a series of engaging video tutorials on cybersecurity best practices for a government agency
• Designing and implementing a gamified learning experience for a multinational corporation’s onboarding program

ASSUMPTION: Capita’s diverse client base and extensive experience in the outsourcing industry provide opportunities to work on a wide range of projects and gain exposure to various industries and sectors.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does Capita support the professional development and growth of its employees?
• What are the most rewarding aspects of working on learning and development projects for Capita’s clients?
• How does Capita foster collaboration and innovation within its teams and across departments?
• What are the key priorities for this role in the first 30, 60, and 90 days, and how can I best prepare to address them?

ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to success within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare a portfolio of your writing samples and any relevant projects you’ve worked on
• Research Capita’s company culture and values to demonstrate your cultural fit and alignment with the organization
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to work collaboratively
• Follow up with the HR department one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.