📌 Core Information
🔹 Job Title: Content Designer, New Hiring Experience Team
🔹 Company: Thumbtack
🔹 Location: Remote, United States
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: 2025-07-28
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Designing and writing content for AI products, with a focus on generative AI
- Collaborating with cross-functional teams, including designers, engineers, and product managers
- Creating clear, consistent messaging across multiple touchpoints, including product flows, notifications, and marketing channels
- Working in a 0-1 environment, taking big swings, and embracing a test-and-learn mindset
- Advocating for users and driving product positioning and communication strategy
ASSUMPTION: This role requires a strong understanding of AI technologies and the ability to work effectively in a fast-paced, dynamic environment.
📋 Key Responsibilities
✅ Design, write, edit, test, and improve content across multiple touchpoints, including product flows, navigational elements, product names, emails, tutorials, and notifications
✅ Collaborate on cross-functional teams with designers, data analysts, researchers, engineers, product managers, and marketing team members
✅ Demonstrate excellent communication skills and the ability to influence product decisions, team direction, and strategy
✅ Give and solicit feedback from UX design peers and contribute to the team through mentoring or onboarding
✅ Ensure a consistent voice and tone across Thumbtack product content, marketing channels, and customer support
✅ Develop content frameworks and product narratives that explain recommendations and help partners understand the practice of content design
✅ Independently and proactively identify opportunities for impactful A/B copy tests and participate in user interviews
ASSUMPTION: This role requires a high level of autonomy and the ability to manage multiple work streams and deliver on tight timelines.
🎯 Required Qualifications
Education: Bachelor's degree in English, Journalism, Communications, or a related field (or equivalent experience)
Experience: 1+ years of experience working on AI products, preferably generative AI, and 5+ years of professional writing experience
Required Skills:
- Excellent writing and editing skills
- Proven ability to collaborate successfully with design and product partners
- Ability to work independently, juggle multiple work streams, and deliver on tight timelines
- Portfolio of writing samples that highlight product content design and generative AI experiences
Preferred Skills:
- Experience working on 0-1 teams
- Experience with UX writing or content design
- Familiarity with AI technologies and prompt engineering
ASSUMPTION: While not explicitly stated, experience with AI technologies and prompt engineering would be highly beneficial for this role.
💰 Compensation & Benefits
Salary Range: $151,700 - $231,000 per year, depending on location and experience
Benefits:
- Health, dental, and vision insurance
- 401(k) matching
- Flexible time off
- Parental leave
- Professional development opportunities
Working Hours: Full-time, with flexible hours and a remote-friendly work environment
ASSUMPTION: The salary range provided is based on the company's stated ranges for different US locations. Actual offered salaries may vary based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
📌 Applicant Insights
🔍 Company Context
Industry: Thumbtack is a technology company focused on helping millions of people confidently care for and improve their homes through its platform, which connects homeowners with local service businesses.
Company Size: Thumbtack has 1,001-5,000 employees, making it a mid-sized company with a significant presence in the market.
Founded: Thumbtack was founded in 2008 and has since raised over $500 million from various investors.
Company Description:
- Thumbtack provides personalized guidance on home projects, helping homeowners determine what tasks to tackle, when to do them, and who to hire for the job
- The platform connects homeowners with a community of over 300,000 local service businesses, enabling them to complete small fixes, routine maintenance, and major improvements
- Thumbtack has facilitated over 12 million 5-star projects and continues to grow its user base and service provider network
Company Specialties:
- Home improvement and maintenance services
- AI-driven personalized guidance for homeowners
- Connecting homeowners with local service professionals
Company Website: https://www.thumbtack.com/
ASSUMPTION: Thumbtack's focus on AI-driven personalized guidance and its extensive network of local service providers set it apart in the home services industry.
📊 Role Analysis
Career Level: This role is suitable for an experienced content designer with a strong background in AI products and professional writing.
Reporting Structure: The Content Designer will work closely with designers, engineers, product managers, and marketing team members, collaborating on cross-functional teams to ensure consistent messaging and a seamless user experience.
Work Arrangement: This role is remote-friendly, with flexible hours and the ability to work from anywhere in the United States.
Growth Opportunities:
- Mentoring and onboarding new team members
- Developing content frameworks and product narratives that influence the direction of the product and company
- Expanding expertise in AI technologies and prompt engineering
ASSUMPTION: This role offers significant growth opportunities for the right candidate, including the chance to make a meaningful impact on the company's products and services.
🌍 Location & Work Environment
Office Type: Remote-friendly, with no physical office requirement
Office Location(s): N/A (remote work only)
Geographic Context:
- The United States, with a focus on connecting homeowners and local service businesses across the country
- Thumbtack's user base and service provider network are concentrated in major metropolitan areas but extend to all 50 states
- The company's headquarters are in San Francisco, California, but employees can work remotely from anywhere in the United States
Work Schedule: Full-time, with flexible hours and the ability to work asynchronously with team members in different time zones
ASSUMPTION: Thumbtack's remote-friendly work environment allows employees to balance their personal and professional lives more effectively.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter
- Technical assessment or writing challenge
- Interview with the hiring manager and/or team members
- Final decision and offer
Key Assessment Areas:
- Writing and editing skills
- Collaboration and communication abilities
- Understanding of AI technologies and prompt engineering
- Cultural fit and alignment with Thumbtack's values
Application Tips:
- Tailor your resume and cover letter to highlight your experience with AI products and professional writing
- Include a portfolio of writing samples that demonstrate your product content design and generative AI experiences
- Prepare for a technical assessment or writing challenge by brushing up on your AI knowledge and prompt engineering skills
- Research Thumbtack's products, services, and company culture to show your enthusiasm and alignment with the company's mission
ATS Keywords: AI products, generative AI, content design, UX writing, collaboration, prompt engineering, home services, user experience
ASSUMPTION: Thumbtack's application process is designed to assess candidates' technical skills, cultural fit, and alignment with the company's mission and values.
🛠️ Tools & Technologies
- AI technologies and prompt engineering tools
- Content management systems (CMS)
- Collaboration and project management tools (e.g., Slack, Asana, Jira)
- Design and prototyping tools (e.g., Figma, Sketch, Adobe XD)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the team's preferences and the company's tech stack.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Ownership
- Inclusion
- Bias towards action
- One team, one dream
Work Style:
- Collaborative and cross-functional
- Data-driven and user-focused
- Fast-paced and dynamic
- Remote-friendly and flexible
Self-Assessment Questions:
- Do you have a strong understanding of AI technologies and prompt engineering?
- Are you comfortable working in a fast-paced, dynamic environment with a test-and-learn mindset?
- Do you thrive in a collaborative, cross-functional work environment, and are you able to influence product decisions and strategy?
ASSUMPTION: Thumbtack's company culture values collaboration, data-driven decision-making, and a bias towards action, making it an ideal fit for candidates who thrive in dynamic, fast-paced environments.
⚠️ Potential Challenges
- Working with AI technologies and prompt engineering may present technical challenges and require continuous learning and adaptation
- Balancing multiple work streams and delivering on tight timelines may be challenging, especially for candidates new to the role or the industry
- Thumbtack's remote-friendly work environment may require strong self-motivation and time management skills
- Cultural fit and alignment with Thumbtack's values may be challenging for candidates who prefer more structured or hierarchical work environments
ASSUMPTION: These potential challenges can be mitigated by strong communication, collaboration, and time management skills, as well as a willingness to adapt and learn in a dynamic environment.
📈 Similar Roles Comparison
- This role is unique in its focus on AI products and generative AI, making it distinct from other content design or UX writing positions
- Thumbtack's emphasis on collaboration, data-driven decision-making, and a test-and-learn mindset sets it apart from more traditional or hierarchical organizations
- Career paths for content designers at Thumbtack may vary depending on the individual's skills, interests, and the company's growth and evolution
ASSUMPTION: This role offers unique opportunities for growth and impact, but it may also present challenges and require continuous learning and adaptation.
📝 Sample Projects
- Developing content frameworks and product narratives for AI-driven personalized guidance on home projects
- Collaborating with designers and engineers to create clear, consistent messaging for AI-generated content
- Conducting user interviews and A/B copy tests to optimize product content and improve user experience
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and opportunities available to the Content Designer, New Hiring Experience Team at Thumbtack.
❓ Key Questions to Ask During Interview
- How does Thumbtack approach AI technologies and prompt engineering, and how does this role contribute to that effort?
- What are the key challenges and opportunities facing the Content Designer, New Hiring Experience Team, and how can I help address them?
- How does Thumbtack foster collaboration and cross-functional teamwork, and what are the expectations for this role in that regard?
- What are the growth opportunities for this role, and how does Thumbtack support the professional development of its employees?
- How does Thumbtack balance work-life integration in a remote-friendly work environment?
ASSUMPTION: Asking these key questions during the interview process will help candidates better understand the role, the team, and the company's culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your experience with AI products and professional writing
- Prepare for a technical assessment or writing challenge by brushing up on your AI knowledge and prompt engineering skills
- Research Thumbtack's products, services, and company culture to show your enthusiasm and alignment with the company's mission
- Follow up with the hiring manager or recruiter within one week of submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
