📌 Core Information
🔹 Job Title: Content Strategist, CX Enablement
🔹 Company: Workday
🔹 Location: Austin, Texas, United States
🔹 Job Type: Hybrid (Flex Work)
🔹 Category: Software Development
🔹 Date Posted: April 30, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Developing and maintaining the Content Taxonomy Framework
- Overseeing the bill of materials and reporting related to the content taxonomy
- Establishing governance practices for content management
- Designing, creating, and deploying instructional materials for CX programs
- Collaborating with various stakeholders to align content with program needs
ASSUMPTION: This role requires a strong understanding of content strategy, instructional design, and governance within a SAAS environment. Proficiency in Smartsheet and Google Suite is also crucial for success in this position.
📋 Key Responsibilities
✅ Develop and maintain the Content Taxonomy Framework
✅ Oversee the bill of materials and reporting related to the content taxonomy
✅ Establish and enforce governance practices for content management
✅ Design, create, and deploy instructional materials for CX programs
✅ Collaborate with various stakeholders to align content with program needs
✅ Matrixed Organization Proficiency: Thrive in a matrixed environment, effectively engaging with various departments and levels within the organization
✅ Program Management: Drive and run program activities, including scope definition, scheduling, and reporting
✅ Problem-Solving: Drive discussions with cross-functional teams to align solutions with program objectives
✅ Project Management: Independently develop and lead Smartsheet plans, including task management, dependencies, and reporting
✅ Program Reporting: Build comprehensive status updates and reports, with a focus on metrics and storytelling to advise partners
✅ Stakeholder Communication: Provide real-time and regularly recurring communications to keep team members informed
✅ Program Evangelism: Promote program understanding across internal teams and externally to cultivate collaboration and support
ASSUMPTION: This role requires strong communication, project management, and problem-solving skills to effectively collaborate with various stakeholders and drive program success.
🎯 Required Qualifications
Education: Bachelor’s degree
Experience: 5+ years of experience in content strategy, instructional design, or related field in a SAAS environment
Required Skills:
- Governance of content taxonomy in an enablement environment
- Advanced proficiency in Smartsheet and Google Suite
Preferred Skills:
- Reporting and data analysis
- Governance and compliance
ASSUMPTION: While not explicitly stated, having experience in the software industry and familiarity with Workday's products would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $108,100 USD - $162,100 USD (Primary Location: Austin, TX)
Benefits:
- Workday Bonus Plan
- Annual refresh stock grants
Working Hours: Full-time (40 hours/week) with a flexible work arrangement (at least half of the time in the office or in the field)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the Austin, TX area. The benefits listed are based on the information provided in the job description.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development
Company Size: 10,001+ employees (Enterprise)
Founded: 2005
Company Description:
- Workday is a leading provider of enterprise cloud applications for finance and human resources
- Helps customers adapt and thrive in a changing world by providing applications for financial management, human resources, planning, spend management, and analytics
- Uses artificial intelligence and machine learning to help organizations around the world embrace the future of work
Company Specialties:
- Financial Management
- Human Capital Management (Human Resources Management, Workforce Planning + Talent Management)
- Payroll, Expenses, Time Tracking, Procurement, Grants Management, Recruiting, and Planning
Company Website: http://www.workday.com
ASSUMPTION: Workday is a large, established company in the software industry with a focus on enterprise cloud applications for finance and human resources. They prioritize using artificial intelligence and machine learning to help organizations adapt to changing work environments.
📊 Role Analysis
Career Level: Mid-level to Senior
Reporting Structure: Matrixed organization, collaborating with various departments and levels within the company
Work Arrangement: Hybrid (Flex Work) - At least half of the time in the office or in the field
Growth Opportunities:
- Potential to advance within the CX Enablement Organization or related departments
- Opportunities to work on high-impact projects and gain exposure to various aspects of the business
- Chance to develop skills in program management, stakeholder communication, and content strategy
ASSUMPTION: This role offers opportunities for growth and development within a large, established company in the software industry.
🌍 Location & Work Environment
Office Type: Corporate office
Office Location(s): 3815 S Capital of Texas Hwy, Suite 140, Austin, Texas 78704, US
Geographic Context:
- Austin, Texas is known for its vibrant tech industry, with many startups and established companies
- The city offers a mix of urban and suburban living, with a variety of neighborhoods to choose from
- Austin has a humid subtropical climate, with mild winters and hot summers
Work Schedule: Full-time (40 hours/week) with a flexible work arrangement (at least half of the time in the office or in the field)
ASSUMPTION: Austin, Texas offers a dynamic work environment with a strong tech industry and a diverse range of neighborhoods. The flexible work arrangement allows for a balance between in-office collaboration and remote work.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter
- Technical assessment or case study
- On-site or virtual interview with the hiring manager and team members
- Final decision and offer
Key Assessment Areas:
- Content strategy and instructional design skills
- Problem-solving and project management abilities
- Communication and collaboration skills
- Alignment with Workday's company values and culture
Application Tips:
- Highlight relevant experience in content strategy, instructional design, or related fields within a SAAS environment
- Demonstrate proficiency in Smartsheet and Google Suite through examples or projects
- Tailor your resume and cover letter to emphasize your qualifications for this specific role
- Prepare for behavioral and situational interview questions that focus on your problem-solving, project management, and communication skills
ATS Keywords: Content strategy, instructional design, governance, Smartsheet, Google Suite, program management, problem-solving, stakeholder communication, CX enablement
ASSUMPTION: The application process for this role is likely to involve multiple stages, including a technical assessment or case study and on-site or virtual interviews with the hiring manager and team members.
🛠️ Tools & Technologies
- Smartsheet
- Google Suite (Google Docs, Sheets, Slides)
- Workday's proprietary tools and platforms
ASSUMPTION: Proficiency in Smartsheet and Google Suite is required for this role, as they are essential tools for project management, task tracking, and collaboration.
👔 Cultural Fit Considerations
Company Values:
- Putting our people first
- Acting with integrity
- Embracing diversity
- Fostering innovation
- Delivering excellence
Work Style:
- Collaborative and team-oriented
- Focused on driving results and delivering excellence
- Adaptable and open to change
- Committed to continuous learning and improvement
Self-Assessment Questions:
- Do you thrive in a matrixed environment and enjoy collaborating with various departments and levels within an organization?
- Are you comfortable driving discussions with cross-functional teams to align solutions with program objectives?
- Do you have strong problem-solving and project management skills, with a focus on metrics and storytelling to advise partners?
ASSUMPTION: Workday prioritizes a collaborative and team-oriented work environment, with a focus on driving results and delivering excellence. Candidates should be adaptable, open to change, and committed to continuous learning and improvement.
⚠️ Potential Challenges
- Working in a matrixed organization may require strong communication and collaboration skills to effectively engage with various departments and levels within the company
- The role may involve managing multiple projects and priorities, requiring strong project management and time management skills
- The flexible work arrangement may require careful planning and time management to ensure that at least half of the time is spent in the office or in the field
- The role may involve working with stakeholders at various levels within the organization, requiring strong communication and interpersonal skills
ASSUMPTION: This role may present challenges related to working in a matrixed organization, managing multiple projects and priorities, and effectively communicating and collaborating with stakeholders at various levels within the company.
📈 Similar Roles Comparison
- This role differs from other content strategy or instructional design roles in its focus on governance, program management, and stakeholder communication within a matrixed organization
- As a CX Enablement role, this position is unique in its focus on preparing CX workmates for customer interactions with relevant and timely content and learning experiences
- Career path comparison: This role may serve as a stepping stone to more senior positions within the CX Enablement Organization or related departments, with opportunities to develop skills in program management, stakeholder communication, and content strategy
ASSUMPTION: This role is unique in its focus on governance, program management, and stakeholder communication within a matrixed organization, with opportunities for growth and development within a large, established company in the software industry.
📝 Sample Projects
- Developing and maintaining the Content Taxonomy Framework for a large-scale CX Enablement project
- Designing and deploying instructional materials for CX programs, with a focus on aligning content with program needs
- Collaborating with various stakeholders to establish and enforce governance practices for content management within a matrixed organization
ASSUMPTION: These sample projects are intended to provide insight into the types of tasks and responsibilities that may be required for this role, based on the information provided in the job description.
❓ Key Questions to Ask During Interview
- Can you describe the typical workflow and priorities for this role, and how they may vary depending on the specific programs and projects I would be working on?
- How does the CX Enablement Organization collaborate with other departments and teams within Workday, and what opportunities are there for cross-functional collaboration and learning?
- What are the key challenges and opportunities facing the CX Enablement Organization, and how does this role contribute to addressing them?
- How does Workday support the professional development and growth of its employees, particularly in roles like this one that involve a mix of technical and soft skills?
- What is the typical career path for someone in this role, and what opportunities are there for advancement within the CX Enablement Organization or related departments?
ASSUMPTION: These interview questions are intended to provide insight into the day-to-day responsibilities, challenges, and opportunities of this role, as well as the company's approach to professional development and career growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to emphasize your qualifications for this specific role, highlighting your experience in content strategy, instructional design, or related fields within a SAAS environment, as well as your proficiency in Smartsheet and Google Suite
- Prepare for behavioral and situational interview questions that focus on your problem-solving, project management, and communication skills
- Follow up with the recruiter after submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
