Content Strategy & Operations Manager

📌 Core Information

🔹 Job Title: Content Strategy & Operations Manager

🔹 Company: CNX

🔹 Location: IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

🔹 Job Type: Full-time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: June 18, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading and developing a diverse content team
• Managing project requirements and resources
• Maintaining high-quality content standards
• Driving continuous improvement and process innovation
• Collaborating with stakeholders and managing team bandwidth

ASSUMPTION: This role requires a balance of leadership, project management, and content creation skills. The ideal candidate will have experience in managing teams and driving projects in a content-focused environment.

📋 Key Responsibilities

✅ Provide visionary leadership and set a clear direction for the migration, copywriting, and CMS editing team.

✅ Mentor, coach, and guide team members to enhance their skills, boost performance, and achieve their professional goals.

✅ Set performance expectations, track progress, and conduct regular performance evaluations for team members.

✅ Identify areas for improvement and design tailored development plans to address skill gaps and maximize potential.

✅ Collaborate with program managers and stakeholders to understand project requirements, scope, and timelines on key strategic projects.

✅ Maintain an eye on team capacity to allocate resources effectively, balancing workloads and team bandwidth to ensure projects are completed on schedule and with high quality.

✅ Uphold rigorous standards of quality, consistency, and brand voice across all copy produced by the team. Supervise and mentor existing CMS authoring QA resource.

✅ Participate in the recruitment process by identifying talent needs, conducting interviews, and making hiring decisions.

✅ Develop comprehensive onboarding programs to facilitate seamless integration of new team members.

✅ Stay updated on industry trends, best practices, and emerging technologies in copywriting and content creation.

✅ Implement process improvements and innovations to enhance team efficiency and output quality.

ASSUMPTION: The responsibilities listed above are essential for the successful performance of this role. However, the specific tasks and priorities may vary depending on the team's needs and project requirements.

🎯 Required Qualifications

Education: Bachelor's degree in English, Communications, Journalism, or a related field.

Experience: Proven experience of 5-10 years in content operations, content management, or a similar role, with at least 3 years in a leadership or management capacity.

Required Skills:

• Proven leadership and team management skills
• Excellent project management skills
• Strong communication and interpersonal skills
• Proficient in CMS platforms (e.g., Adobe Experience Manager, Sitecore, etc.)
• Familiarity with content creation processes and workflows
• Ability to analyze and improve processes
• Experience with performance management and talent acquisition

Preferred Skills:

• Experience with Agile methodologies
• Fluency in additional languages
• Knowledge of SEO best practices

ASSUMPTION: While the required skills listed above are crucial for this role, the ideal candidate will also possess a strong work ethic, adaptability, and a passion for driving excellence in content creation and management.

💰 Compensation & Benefits

Salary Range: INR 15-20 lakhs per annum (Estimated based on industry standards for a mid-level content operations manager in Gurugram)

Benefits:

• Health insurance
• Retirement benefits
• Employee assistance programs
• Training and development opportunities
• Potential for performance-based bonuses

Working Hours: Full-time (40 hours per week), with flexibility for occasional overtime as needed

ASSUMPTION: The salary range provided is an estimate based on market research and industry standards. The actual salary may vary depending on the candidate's experience, skills, and the company's internal compensation structure.

📌 Applicant Insights

🔍 Company Context

Industry: CNX is a global technology and services leader in the IT Services and IT Consulting industry, powering the world's best brands with end-to-end solutions.

Company Size: CNX has 10,001+ employees worldwide, providing a large and diverse work environment.

Founded: CNX was founded in 1982 and has since grown into a global leader in its industry.

Company Description:

• CNX is human-centered, tech-powered, and intelligence-fueled, designing, building, and running fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
• The company specializes in technical support, sales and marketing, outsourcing, call centers, and technology services, with a focus on customer experience.
• CNX powers the world's best brands, today and into the future, by combining technology, analytics, and an unparalleled focus on customer experience.

Company Specialties:

• Technical Support
• Sales and Marketing
• Outsourcing
• Call Centers
• Technology and services

Company Website: http://www.concentrix.com

ASSUMPTION: CNX's large size and global presence offer applicants the opportunity to work on diverse projects and grow their careers within the organization.

📊 Role Analysis

Career Level: This role is a mid-level management position, requiring a balance of leadership, project management, and content creation skills.

Reporting Structure: The Content Strategy & Operations Manager will report directly to the Content Studio Director and oversee a team of content operators, copywriters, and CMS editors.

Work Arrangement: This role is on-site, with the possibility of occasional remote work for specific tasks or projects.

Growth Opportunities:

• Progression to a senior-level content management role within CNX
• Expansion into related fields, such as content strategy or content marketing
• Development of leadership and management skills through mentoring and coaching team members

ASSUMPTION: The growth opportunities for this role depend on the candidate's performance, the team's needs, and the company's expansion plans.

🌍 Location & Work Environment

Office Type: CNX's office in Gurugram is a modern, collaborative workspace designed to foster creativity and productivity.

Office Location(s): IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Geographic Context:

• Gurugram is a major IT hub and a significant contributor to India's economy, offering ample opportunities for professional growth and development.
• The city is well-connected by road, rail, and air, making it easily accessible from other major cities in India.
• Gurugram offers a mix of urban and suburban living, with numerous residential options, shopping centers, and entertainment venues.

Work Schedule: The work schedule is primarily Monday to Friday, with occasional weekend or evening work as needed to meet project deadlines.

ASSUMPTION: The work environment at CNX's Gurugram office is dynamic and fast-paced, with a strong emphasis on collaboration and innovation.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with the hiring manager and team members
• Final interview with the Content Studio Director

Key Assessment Areas:

• Leadership and team management skills
• Project management and organizational skills
• Content creation and quality assurance knowledge
• Problem-solving and process improvement abilities
• Communication and interpersonal skills

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your content creation and management work to showcase during the interview
• Research CNX's company culture and values to demonstrate your fit for the organization

ATS Keywords: Content Operations, Content Management, Team Leadership, Project Management, Content Creation, Quality Assurance, CMS, Process Improvement, Talent Acquisition, Onboarding

ASSUMPTION: The interview process for this role may vary depending on the team's needs and the candidate's qualifications. Applicants should be prepared to adapt to different interview formats and assessment methods.

🛠️ Tools & Technologies

• Adobe Experience Manager
• Sitecore
• Microsoft Office Suite
• Project management tools (e.g., Asana, Jira, etc.)
• Content creation and collaboration tools (e.g., Google Docs, Dropbox, etc.)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the team's needs and the client's requirements.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity
• Innovation
• Collaboration
• Accountability

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and focused on continuous improvement
• Strong communication and interpersonal skills

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you comfortable managing multiple projects and priorities simultaneously?
• Do you possess strong leadership and mentoring skills?
• Are you committed to driving excellence in content creation and management?

ASSUMPTION: Applicants should carefully consider their fit with CNX's company values and work style to ensure a successful and fulfilling career with the organization.

⚠️ Potential Challenges

• Managing a diverse team with varying skill levels and backgrounds
• Balancing multiple projects and priorities with limited resources
• Adapting to changing client requirements and project scopes
• Maintaining high-quality content standards under tight deadlines

ASSUMPTION: The potential challenges listed above are common to content operations and management roles. Successful candidates will possess the skills and experience necessary to overcome these challenges and drive excellence in their work.

📈 Similar Roles Comparison

• Content Strategy & Operations Manager vs. Content Manager: The former role focuses more on team leadership, project management, and process improvement, while the latter role may be more focused on content creation and quality assurance.
• Content Strategy & Operations Manager vs. Project Manager: The former role requires a strong understanding of content creation processes and workflows, while the latter role may be more focused on project planning, scheduling, and resource allocation.
• Career path comparison: This role can serve as a stepping stone to senior-level content management roles or related fields, such as content strategy or content marketing.

ASSUMPTION: The specific responsibilities and requirements of similar roles may vary depending on the organization's size, industry, and structure.

📝 Sample Projects

• Developing and implementing a content migration strategy for a large-scale e-commerce platform
• Managing a team of copywriters and CMS editors to create and publish high-quality content for a major brand's website and social media channels
• Streamlining content creation workflows and processes to improve efficiency and output quality

ASSUMPTION: The sample projects listed above are intended to provide a sense of the types of initiatives the Content Strategy & Operations Manager may be responsible for. The actual projects and priorities may vary depending on the team's needs and client requirements.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics, and how this role fits within the organization?
• What are the primary challenges facing the content team, and how can this role help address them?
• How does CNX support the professional development and growth of its employees?
• What are the key performance indicators (KPIs) for this role, and how will my success be measured?
• How does CNX foster a culture of innovation and continuous improvement in its content operations?

ASSUMPTION: The key questions listed above are intended to help applicants better understand the role, the team, and the organization. Applicants should tailor their questions to the specific interview and their personal interests and concerns.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the link provided
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your content creation and management work to showcase during the interview
• Research CNX's company culture and values to demonstrate your fit for the organization
• Follow up with the hiring manager one week after submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.