Corporate Communications Manager II - Small Business/Commercial

📌 Core Information 🔹 Job Title: Corporate Communications Manager II - Small Business/Commercial 🔹 Company: TD 🔹 Location: Mount Laurel, New Jersey 🔹 Job Type: On-site 🔹 Category: Banking 🔹 Date Posted: May 2, 2025 🚀 Job Overview Key aspects of this role include: - Managing multiple communications projects and initiatives - Developing and executing communication plans and strategies - Collaborating with various stakeholders to deliver projects on time and within budget - Providing strategic counsel to senior leadership on communication matters - Leveraging advanced knowledge of multiple communications disciplines and the banking industry ASSUMPTION: This role requires a high level of autonomy and the ability to manage multiple projects simultaneously. Strong communication, project management, and stakeholder engagement skills are essential for success in this position. 📋 Key Responsibilities ✅ Manage multiple communications projects and initiatives of moderate scope and complexity ✅ Develop and execute communication plans and strategies that align with TD’s corporate standards and support business results ✅ Collaborate with key business partners and third parties to coordinate all internal/external communication activities and project deliverables ✅ Provide communication consulting to key business partners, perform due diligence, and assist in developing and delivering key messages ✅ Develop and implement processes for coordinating, prioritizing, and distributing all broad internal/external communications ✅ Establish form and content standards for internal/external communication channels and various mediums ✅ Develop, manage, and evaluate the effectiveness of internal/external communication vehicles and delivery channels ✅ Prepare and manage communication budgets for each project within agreed-upon parameters ✅ Manage assigned projects from scoping/briefing to launch/fulfillment, following established processes, privacy processes, and visual/brand standards ✅ Participate in project scoping and preplanning sessions, proactively providing partners with advice and expertise on recommended tactics and solutions ✅ Provide ongoing communication to ensure appropriate stakeholders are notified of progress or changes in content, budget, direction, timeline, or status and escalate as appropriate ✅ Create and manage the implementation of digital and social content strategy across multiple channels for internal/external stakeholders ✅ Proactively acknowledge errors, notify management promptly where appropriate, and work with the team to resolve ✅ Develop proactive public relations campaigns that drive share of voice and enhance the brand ✅ Provide strategic media counsel support and act as a bank spokesperson when appropriate ✅ Exercise judgment in dealing with sensitive reputational issues and provide counsel to executives ✅ Drive leading-edge use of visual media: video, photography, interactive digital features, and infographics to tell TD’s stories in compelling, engaging, and immediate ways ASSUMPTION: This role requires a strong understanding of TD’s brand, corporate standards, and communication strategies. The ability to manage multiple projects simultaneously and prioritize workload effectively is crucial for success. 🎯 Required Qualifications Education: - Undergraduate degree or relevant professional certifications, designations, or equivalent required Experience: - 7+ years of relevant experience Required Skills: - Advanced knowledge of multiple communications disciplines, media channels, internal/external audiences, public relations, consulting principles, lines of businesses supported, banking industry, and customers supported - Knowledge of current and emerging competitor and market trends - Knowledge of risk management environment, standards, and regulations - Ability to manage a budget and work within the constraints of that budget - Ability to contribute to strategic direction of the function and provide advice to senior leadership - Skill in mentoring, coaching, and performance management - Ability to lead, plan, implement, and evaluate program/project activities to ensure completion of initiatives - Ability to exercise sound judgment in making decisions - Ability to make an impact, influence, and achieve results with effective negotiation, problem-solving, and communication skills - Ability to work collaboratively and build relationships across teams and functions - Skill in using analytical software tools, data analysis methods, and reporting techniques - Skill in using computer applications including MS Office - Ability to analyze, organize, and prioritize work while meeting multiple deadlines - Ability to work successfully as a member of a team and independently - Ability to handle confidential information with discretion Preferred Skills: - Media relations/external communications - Employee engagement/internal communications - Social media - Crisis communications/reputation management ASSUMPTION: Candidates should have a strong background in corporate communications, with a focus on managing multiple projects and initiatives. Experience in the banking industry is preferred but not required. 💰 Compensation & Benefits Salary Range: $86,840 - $139,360 USD (annually) Benefits: - Health Benefits - Well-being Benefits - Savings Programs - Retirement Programs - Paid Time Off (including Vacation PTO, Flex PTO, and Holiday PTO) - Banking Benefits - Career Development - Reward and Recognition Working Hours: 40 hours per week ASSUMPTION: The salary range provided is based on industry standards for a role of this level and experience. The benefits package is comprehensive and designed to support the well-being of employees and their families. 📌 Applicant Insights 🔍 Company Context Industry: Banking Company Size: 10,001+ employees Founded: 1855 (TD Bank Group) Company Description: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, TD delivers legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. TD is committed to being a leader in customer experience and driving innovation to enhance the customer experience and build capabilities to shape the future of banking. Company Specialties: personal & commercial banking, brokerage services, mutual funds, asset management, insurance, capital markets products & services, and more. Company Website: https://www.td.com/us/en/ ASSUMPTION: TD is a large, well-established financial institution with a strong presence in North America and around the world. The company is committed to providing exceptional customer experiences and driving innovation in the banking industry. 📊 Role Analysis Career Level: Mid-career Reporting Structure: This role reports directly to the Director, Corporate & Public Affairs (CAPA) Work Arrangement: On-site, full-time Growth Opportunities: - Opportunities for career progression within the Corporate & Public Affairs (CAPA) department - Potential to take on additional responsibilities and manage larger projects as experience grows - Possibility to transition into other areas of the business, such as business banking or wealth management, as skills and interests evolve ASSUMPTION: This role offers opportunities for career growth and development within the Corporate & Public Affairs (CAPA) department and potentially across other areas of the business. TD is committed to supporting the professional development of its employees and providing opportunities for growth and advancement. 🌍 Location & Work Environment Office Type: Corporate headquarters Office Location: Mount Laurel, New Jersey Geographic Context: Mount Laurel is a suburb of Philadelphia, Pennsylvania, with a population of approximately 60,000 people. It is located in Burlington County, New Jersey, and is known for its high-quality schools and family-friendly neighborhoods. Work Schedule: Monday-Friday, 9:00 AM - 5:00 PM (with a one-hour lunch break) ASSUMPTION: This role is based at TD's office in Mount Laurel, New Jersey, which is a suburb of Philadelphia, Pennsylvania. The work schedule is typical for a corporate environment, with standard business hours and a one-hour lunch break. 💼 Interview & Application Insights Typical Process: 1. Online application submission 2. Phone or video screen with a member of the HR team 3. In-depth phone or video interview with the hiring manager and/or other team members 4. Final in-person interview with senior leadership 5. Background check and offer extension Key Assessment Areas: - Communication skills and presentation abilities - Project management and organizational skills - Strategic thinking and problem-solving abilities - Cultural fit and alignment with TD's values Application Tips: - Tailor your resume and cover letter to highlight relevant skills and experiences for this role - Prepare for behavioral interview questions that focus on your communication, project management, and problem-solving skills - Research TD's corporate communications strategies and be prepared to discuss how you can contribute to their success ATS Keywords: Corporate Communications, Public Relations, Media Relations, Crisis Communications, Employee Engagement, Social Media, Budget Management, Analytical Skills, Mentoring, Coaching, Project Management, Strategic Planning, Communication Skills, Problem Solving, Collaboration, Risk Management ASSUMPTION: The interview process for this role is designed to assess the candidate's communication, project management, and strategic thinking skills, as well as their cultural fit with TD. Candidates should be prepared to discuss their relevant experiences and how they can contribute to TD's corporate communications strategies. 🛠️ Tools & Technologies - Microsoft Office Suite (Word, Excel, PowerPoint) - Project management tools (e.g., Asana, Trello, JIRA) - Communication and collaboration tools (e.g., Slack, Microsoft Teams) - Social media management tools (e.g., Hootsuite, Buffer) - Graphic design tools (e.g., Adobe Creative Suite, Canva) ASSUMPTION: This role requires proficiency in Microsoft Office Suite, project management tools, communication and collaboration tools, social media management tools, and graphic design tools. Familiarity with industry-specific software and platforms may also be beneficial. 👔 Cultural Fit Considerations Company Values: - Integrity - Diversity & Inclusion - Respect - Excellence - Stewardship Work Style: - Collaborative and team-oriented - Results-driven and focused on delivering exceptional customer experiences - Innovative and open to new ideas and approaches - Strong communication and interpersonal skills - Ability to work effectively in a fast-paced, dynamic environment Self-Assessment Questions: 1. How do you align with TD's core values, particularly in the context of this role? 2. Describe a time when you had to manage multiple projects simultaneously. How did you prioritize your workload and ensure successful completion of each project? 3. How do you approach building and maintaining relationships with key stakeholders, both internal and external to your team? ASSUMPTION: TD values candidates who demonstrate strong alignment with their core values and a collaborative, results-driven work style. Candidates should be prepared to discuss their relevant experiences and how they align with TD's values and work environment. ⚠️ Potential Challenges 1. Managing multiple projects simultaneously, with competing priorities and deadlines 2. Balancing the needs and expectations of various stakeholders, both internal and external to the team 3. Adapting to changes in project scope, budget, or timeline, often with short notice 4. Maintaining a high level of discretion and confidentiality when dealing with sensitive information 5. Navigating a large, complex organization with multiple lines of business and functions ASSUMPTION: This role presents unique challenges, including managing multiple projects with competing priorities, balancing stakeholder needs, and maintaining discretion and confidentiality. Candidates should be prepared to discuss their strategies for overcoming these challenges and their ability to thrive in a dynamic, fast-paced environment. 📈 Similar Roles Comparison 1. Corporate Communications Manager II vs. Corporate Communications Manager I - The Corporate Communications Manager II role requires more experience and a higher level of autonomy than the Corporate Communications Manager I role - The Corporate Communications Manager II role involves managing larger projects and providing strategic counsel to senior leadership, while the Corporate Communications Manager I role focuses more on tactical execution and day-to-day project management 2. Corporate Communications Manager II vs. Senior Corporate Communications Specialist - The Corporate Communications Manager II role is more strategic in nature, focusing on developing and executing communication strategies that align with TD's corporate standards and support business results - The Senior Corporate Communications Specialist role is more tactical, focusing on the day-to-day execution of communication tasks and supporting the work of the Corporate Communications Manager II ASSUMPTION: This role is distinct from similar roles within TD's Corporate & Public Affairs (CAPA) department and other areas of the business. Candidates should be prepared to discuss the unique aspects of this role and how their skills and experiences make them a strong fit for this position. 📝 Sample Projects 1. Developing and executing a comprehensive communication strategy for a new product launch, including media relations, employee engagement, and social media components 2. Managing a crisis communication response to a negative media story, ensuring accurate and timely information is disseminated to all relevant stakeholders 3. Coordinating a large-scale event, such as a company-wide conference or customer appreciation day, ensuring all logistics and communication aspects are handled effectively ASSUMPTION: These sample projects illustrate the range of responsibilities and the level of complexity involved in the Corporate Communications Manager II role. Candidates should be prepared to discuss their relevant experiences and how they can apply their skills to similar projects at TD. ❓ Key Questions to Ask During Interview 1. What are the most pressing communication challenges facing the business unit or line of business supported by this role? 2. How does this role collaborate with other departments and functions within TD, such as Marketing, Human Resources, or Legal? 3. What are the key priorities for this role in the first 30-60-90 days? 4. How does TD support the professional development and growth of its employees, particularly in the Corporate & Public Affairs (CAPA) department? 5. What are the most important qualities and skills for success in this role, according to the hiring manager and team members? ASSUMPTION: These questions are designed to help candidates better understand the role, the team, and the organization, as well as to assess their fit for the position. Candidates should be prepared to ask thoughtful, insightful questions that demonstrate their interest in the role and their commitment to TD's success. 📌 Next Steps for Applicants To apply for this position: 1. Submit your application through the following link: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/Mount-Laurel-New-Jersey/Corporate-Communications-Manager-II---Small-Business-Commercial_R_1417087-1 2. Tailor your resume and cover letter to highlight your relevant skills and experiences for this role, emphasizing your communication, project management, and strategic thinking abilities 3. Prepare for behavioral interview questions that focus on your communication, project management, and problem-solving skills, as well as your cultural fit with TD 4. Research TD's corporate communications strategies and be prepared to discuss how you can contribute to their success 5. Follow up with the hiring manager or HR representative within one week of submitting your application to confirm receipt and express your continued interest in the position ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.