📌 Core Information
🔹 Job Title: Creative Marketing Operations Associate
🔹 Company: Tillster, Inc.
🔹 Location: Los Angeles, California
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Marketing
🔹 Date Posted: June 30, 2025
🔹 Experience Level: Entry-Level (1-3 years)
🔹 Remote Status: On-site with hybrid flexibility
🚀 Job Overview
Key aspects of this role include:
- Managing creative project timelines and deliverables
- Collaborating with cross-functional teams to ensure project success
- Driving B2B marketing timelines and stakeholder communication
- Supporting trade show logistics and post-event recaps
- Streamlining processes and championing internal tools and templates
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment with shifting priorities.
📋 Key Responsibilities
✅ Coordinate marketing campaigns, UI/UX creative work, and cross-functional initiatives
✅ Manage project timelines, tickets, deliverables, and team alignment
✅ Own creative request intake process: log, track, and help prioritize work
✅ Lead daily stand-ups with the UI/UX team to clear roadblocks and keep tasks on schedule
✅ Use work management tools to assign tasks, track progress, and manage proofing cycles
✅ Manage execution of marketing deliverables, from digital ads to sales tools and website updates
✅ Assist in planning and executing trade shows, owning timelines, budgets, logistics, and post-event recaps
✅ Support VP of Marketing Ops, VP of UX/UI, and CMO with special projects and rapid-fire tasks as needed
ASSUMPTION: This role involves a high degree of multitasking and requires strong communication skills to coordinate effectively with various teams.
🎯 Required Qualifications
Education: Bachelor's degree
Experience: 1-3 years of project coordination or marketing ops experience
Required Skills:
- Proficient in G Suite and Microsoft Office
- Familiarity with creative asset file types (AI, PSD, PDF, JPEG)
- Excellent proofreading skills and attention to detail
- Strong communication skills, both written and verbal
- Ability to work effectively in a hybrid or on-site environment
Preferred Skills:
- Experience with Asana, Trello, Smartsheet, Wrike, or Monday.com
- Familiarity with trade show logistics or event support
ASSUMPTION: While not required, experience with relevant project management tools and trade show logistics can be beneficial for success in this role.
💰 Compensation & Benefits
Salary Range: $60,000 - $75,000 per year
Benefits:
- Health, dental, and vision benefits
- Flexible Spending Account (FSA) benefits
- Healthcare and Dependent Care reimbursement programs
- Employee Assistance Program (EAP)
- Optum Care 24-hour confidential medical counseling services
- 10 paid holidays per calendar year
- 15 days of PTO in the first 12 months, 22 days in subsequent years
- 401(k) retirement plan
- College tuition and education assistance programs
- LinkedIn Learning courses and ongoing learning opportunities
Working Hours: Full-time, typically 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels in the Los Angeles area. Actual compensation may vary based on the company's internal equity and the candidate's qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specifically focused on digital ordering and customer engagement solutions for the restaurant industry
Company Size: Medium-sized (201-500 employees), with a global presence and teams across North America, Latin America, EMEA, and APAC
Founded: 2002, with over a decade of experience developing revolutionary self-service, ordering, and payments solutions
Company Description:
- Tillster is the global leader in digital ordering and customer engagement solutions for the restaurant industry
- Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants
- We offer one scalable, enterprise-class solution to create world-class digital engagement solutions
Company Specialties:
- Mobile Ordering
- Mobile Apps
- Digital Commerce
- Delivery Management
- Online Ordering
- Kiosks
- Loyalty Program
- SaaS Restaurant Platform
Company Website: Tillster.com
ASSUMPTION: Tillster's global presence and focus on the restaurant industry provide unique opportunities for growth and exposure to diverse markets and cultures.
📊 Role Analysis
Career Level: Entry-level to mid-level, with potential for growth in marketing operations and project management
Reporting Structure: Reports directly to the VP of Marketing Operations, with close collaboration with the VP of UX/UI and CMO
Work Arrangement: Hybrid, with a mix of on-site and remote work, primarily based in the Los Angeles office
Growth Opportunities:
- Expanding responsibilities and leadership opportunities within the marketing operations team
- Potential career paths in marketing, project management, or related fields
- Collaborating with cross-functional teams to gain exposure to various aspects of the business
ASSUMPTION: This role offers a strong foundation in marketing operations and project management, with ample opportunities for professional growth and development.
🌍 Location & Work Environment
Office Type: Hybrid, with a mix of on-site and remote work
Office Location(s): 11400 W Olympic Blvd, Suite 1250, Los Angeles, California 90064, US
Geographic Context:
- Los Angeles is the second-largest city in the United States, with a diverse population and vibrant cultural scene
- The city offers a mix of urban and suburban living options, with numerous neighborhoods to choose from
- Los Angeles is known for its Mediterranean climate, with mild winters and warm summers
Work Schedule: Full-time, typically 40 hours per week, with some flexibility for hybrid work arrangements
ASSUMPTION: The hybrid work arrangement offers a balance between on-site collaboration and remote flexibility, allowing employees to optimize their work environment based on personal preferences and needs.
💼 Interview & Application Insights
Typical Process:
- Recruiter interview with a Talent Acquisition specialist
- Interview with the Marketing Team
- Final interview with the Head of Marketing
Key Assessment Areas:
- Project management skills and ability to multitask
- Communication and collaboration skills
- Attention to detail and proofreading skills
- Familiarity with creative asset file types and marketing deliverables
- Adaptability and ability to thrive in a fast-paced environment
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of the role and company by addressing the required qualifications and company values in your application materials
- Prepare examples of your project management and marketing operations experience to discuss during the interview
- Research Tillster's company culture and values to ensure a strong fit and alignment with your personal work style
ATS Keywords: Project Coordination, Marketing Operations, G Suite, Microsoft Office, Asana, Trello, Smartsheet, Wrike, Monday.com, Creative Asset Management, Proofreading, Communication, Time Management, Trade Show Logistics, Event Support
ASSUMPTION: Tillster's hiring process is designed to assess candidates' skills, experiences, and cultural fit, with a focus on finding the best match for the role and the company.
🛠️ Tools & Technologies
- G Suite (Google Drive, Google Docs, Google Sheets, Google Slides)
- Microsoft Office (Word, Excel, PowerPoint)
- Asana, Trello, Smartsheet, Wrike, or Monday.com
- Creative asset file types (AI, PSD, PDF, JPEG)
ASSUMPTION: Familiarity with the listed tools and technologies is essential for success in this role, as they are integral to the day-to-day responsibilities and workflows.
👔 Cultural Fit Considerations
Company Values:
- Put Customers First
- Collaborate
- Innovate
- Operate from Data
- Drive Results
- Own It
- Be Passionate and Have Fun
Work Style:
- Fast-paced and dynamic, with a focus on results and accountability
- Collaborative and team-oriented, with a strong emphasis on communication and coordination
- Data-driven and analytical, with a focus on informed decision-making and continuous improvement
- Adaptable and resilient, with the ability to thrive in a changing environment
Self-Assessment Questions:
- How do you prioritize and manage multiple projects and deadlines effectively?
- Can you provide an example of a time when you had to adapt to a significant change or challenge in a project?
- How do you ensure the quality and accuracy of creative assets and marketing deliverables?
- Can you describe a situation where you had to collaborate with a cross-functional team to achieve a common goal?
ASSUMPTION: Tillster's company culture values collaboration, innovation, and a strong focus on customer satisfaction, making it essential for candidates to align with these principles and demonstrate their fit during the interview process.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously, requiring strong organizational skills and time management
- Adapting to changes in project scope, priorities, or timelines, necessitating flexibility and resilience
- Ensuring the quality and accuracy of creative assets and marketing deliverables, demanding attention to detail and strong proofreading skills
- Collaborating effectively with cross-functional teams, requiring strong communication and interpersonal skills
- Working in a fast-paced environment with shifting priorities, requiring adaptability and the ability to thrive under pressure
ASSUMPTION: While this role offers numerous opportunities for growth and development, it also presents challenges that require strong skills, adaptability, and a commitment to continuous learning.
📈 Similar Roles Comparison
- This role is similar to a Project Coordinator or Marketing Operations Coordinator position, with a focus on creative project management and marketing deliverables
- Unlike other roles, this position requires a strong understanding of creative asset file types and the creative production process
- Career paths for this role may include marketing operations management, project management, or related fields, with potential opportunities for growth within Tillster or other organizations
ASSUMPTION: While this role shares similarities with other project coordination and marketing operations positions, its unique focus on creative project management and marketing deliverables sets it apart and offers distinct opportunities for growth and development.
📝 Sample Projects
- Managing the production of a marketing campaign, from concept to delivery, ensuring all assets are on-brand, on-time, and within budget
- Coordinating a trade show, including logistics, vendor management, and on-site support, to ensure a successful event and positive attendee experience
- Developing and implementing a streamlined process for managing creative requests and approvals, improving efficiency and reducing turnaround times
ASSUMPTION: These sample projects illustrate the diverse responsibilities and challenges faced by the Creative Marketing Operations Associate, requiring strong project management skills, adaptability, and a commitment to continuous improvement.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role, and how I would be expected to prioritize my time and tasks?
- How does the Marketing Team collaborate with other departments, and what are the key priorities for this role in supporting those relationships?
- What are the most important qualities and skills for success in this role, and how do you see them being applied in day-to-day tasks?
- How does Tillster support the professional growth and development of its employees, particularly in this role?
- What are the biggest challenges facing the Marketing Team currently, and how can this role contribute to addressing them?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to understanding the company's needs and culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Tillster job portal
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare examples of your project management and marketing operations experience to discuss during the interview
- Research Tillster's company culture and values to ensure a strong fit and alignment with your personal work style
- Follow up with the hiring manager one week after submitting your application, expressing your interest in the role and inquiring about next steps in the hiring process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
