📌 Core Information
🔹 Job Title: Creative Tech | CRM Operations Specialist (Spanish & English)
🔹 Company: Devoteam
🔹 Location: Lisbon, Lisboa, Portugal
🔹 Job Type: Full-time
🔹 Category: Business Consulting and Services
🔹 Date Posted: May 2, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- CRM management and strategy development
- Cross-functional collaboration with marketing and sales teams
- Customer engagement and retention improvement
- Data analysis and reporting
- Spanish language proficiency for Spanish market delivery
ASSUMPTION: This role requires a balance of technical CRM skills and strong communication abilities to collaborate effectively with various teams.
📋 Key Responsibilities
✅ Acquire, test, and maintain acquisition forms using Wyng and Segment
✅ Create and monitor audiences using Segment and Meta
✅ Set up and execute email campaigns using Braze
✅ Develop and implement CRM strategies to enhance customer engagement and retention
✅ Analyze customer data to identify trends and opportunities for personalized marketing campaigns
✅ Collaborate with marketing and sales teams to ensure consistent messaging across all channels
✅ Manage and optimize customer journeys across various touchpoints
✅ Create and maintain detailed documentation of CRM processes and workflows
✅ Conduct A/B testing to improve email performance and conversion rates
✅ Monitor and report on key performance indicators (KPIs) related to CRM activities
✅ Stay up-to-date with industry trends and best practices in CRM and marketing automation
✅ Ensure compliance with data protection regulations and company policies
✅ Provide training and support to team members on CRM tools and processes
ASSUMPTION: This role involves a mix of technical tasks and stakeholder management, requiring strong organizational skills and adaptability.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field
Experience: 3+ years of experience in CRM management or digital marketing
Required Skills:
- Proficiency in CRM platforms (Hubspot and Braze)
- Strong knowledge of email marketing, audience segmentation, and personalization techniques
- Experience with data analysis, reporting tools, and SQL
- Excellent project management, analytical, and problem-solving skills
- Fluency in English and Spanish (minimum B2 level for both)
Preferred Skills:
- Familiarity with Wyng and Segment platforms
ASSUMPTION: While experience with specific tools is preferred, the role's core requirements can be met with transferable skills from similar platforms.
💰 Compensation & Benefits
Salary Range: €35,000 - €45,000 per year (based on market research for the role, experience level, and location)
Benefits:
- Competitive benefits package
- Opportunities for professional growth and development
- Dynamic and collaborative work environment
Working Hours: Full-time (40 hours/week), with flexible hours and remote work options available
ASSUMPTION: The salary range is an estimate based on market research and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Business Consulting and Services, focusing on IT transformation, cloud, data, and digital business transformation
Company Size: 10,001+ employees, offering a large and diverse work environment with ample opportunities for growth and collaboration
Founded: 1993, with over 25 years of experience in technology consulting and services
Company Description:
- Devoteam is a global leading player in Digital Transformation for leading organizations across EMEA
- Believes in transforming technology to create value for clients, partners, and employees in a world where technology is developed for people
- Offers a multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers, and other extraordinary talents
Company Specialties:
- IT Transformation
- Network Transformation
- Cloud Transformation
- Digital Business Transformation
- Risk & Security
- IT Service Excellence
- Data
- Business consulting
- and Product Design
Company Website: https://www.devoteam.com/
ASSUMPTION: Devoteam's extensive experience and global presence provide a stable and well-established environment for professional growth.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement within the company
Reporting Structure: This role reports directly to the Creative Tech team lead and collaborates with marketing, sales, and other internal teams
Work Arrangement: On-site, with flexible hours and remote work options available
Growth Opportunities:
- Progression to senior roles within the CRM or marketing teams
- Expansion into other areas of the business, such as data analysis or project management
- International relocation opportunities within the company's global network
ASSUMPTION: This role offers a clear path for career progression and growth within the company's diverse and global organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with on-site amenities
Office Location(s): Lisbon, Portugal
Geographic Context:
- Lisbon is the capital and largest city of Portugal, offering a vibrant culture, rich history, and high quality of life
- The city is known for its mild climate, beautiful architecture, and diverse culinary scene
- Lisbon is also a major economic hub, with a strong focus on technology, finance, and tourism
Work Schedule: Monday to Friday, with flexible hours and remote work options available
ASSUMPTION: Lisbon's dynamic and multicultural environment provides an ideal setting for professional growth and personal development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager and team members
- Final interview with the department head or HR representative
Key Assessment Areas:
- CRM and marketing automation skills
- Data analysis and reporting abilities
- Communication and collaboration skills
- Problem-solving and adaptability
Application Tips:
- Highlight relevant CRM and marketing automation experience in your resume
- Include specific examples of data analysis and reporting projects you've worked on
- Demonstrate your ability to collaborate effectively with cross-functional teams in your cover letter
- Prepare for behavioral and situational interview questions focused on problem-solving and adaptability
ATS Keywords: CRM management, digital marketing, email marketing, audience segmentation, personalization techniques, data analysis, SQL, project management, analytical skills, problem-solving skills, fluency in English, fluency in Spanish, Hubspot, Braze, Wyng, Segment
ASSUMPTION: Devoteam's recruitment process is designed to assess both technical skills and cultural fit, with a focus on collaboration and adaptability.
🛠️ Tools & Technologies
- Hubspot
- Braze
- Wyng
- Segment
- Meta (Facebook Ads Manager)
- SQL databases
- Data analysis and reporting tools (e.g., Google Analytics, Tableau)
ASSUMPTION: Familiarity with the listed tools and technologies is essential for success in this role, and candidates should be prepared to demonstrate their proficiency during the interview process.
👔 Cultural Fit Considerations
Company Values:
- Tech for People: Devoteam believes in using technology to actively drive change for the better
- Collaboration: Devoteam fosters a collaborative and inclusive work environment
- Expertise: Devoteam is committed to delivering high-quality, innovative solutions to its clients
Work Style:
- Dynamic and fast-paced, with a focus on continuous learning and improvement
- Collaborative and inclusive, with a strong emphasis on teamwork and communication
- Results-driven, with a focus on delivering measurable value to clients and stakeholders
Self-Assessment Questions:
- How have you demonstrated your commitment to using technology for positive impact in previous roles?
- Can you provide an example of a time when you had to collaborate effectively with cross-functional teams to achieve a common goal?
- How do you approach continuous learning and professional development in your current role?
ASSUMPTION: Devoteam's company culture emphasizes collaboration, expertise, and a commitment to using technology for positive impact, making it an ideal fit for candidates who share these values.
⚠️ Potential Challenges
- Managing multiple projects and priorities in a fast-paced environment
- Collaborating effectively with cross-functional teams with varying work styles and priorities
- Keeping up with industry trends and best practices in CRM and marketing automation
- Adapting to changes in company processes and workflows
ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Compared to other CRM roles, this position places a stronger emphasis on Spanish language proficiency and collaboration with cross-functional teams
- Within the broader digital marketing landscape, this role focuses more on CRM strategy and data analysis than creative content development or social media management
- Career progression in this role may involve transitioning into senior CRM or marketing management positions, or expanding into other areas of the business
ASSUMPTION: Understanding the unique aspects of this role and its potential career paths can help candidates tailor their application and interview preparation accordingly.
📝 Sample Projects
- Developing and implementing a CRM strategy to improve customer engagement and retention for a Spanish-language market
- Analyzing customer data to identify trends and opportunities for personalized marketing campaigns, resulting in a 20% increase in open rates and a 15% increase in click-through rates
- Collaborating with marketing and sales teams to create and execute targeted email campaigns, contributing to a 10% increase in sales qualified leads
ASSUMPTION: These sample projects demonstrate the core responsibilities and required skills for success in this role, providing candidates with a clear understanding of the expectations and deliverables.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Creative Tech department?
- How does this role collaborate with other teams, such as marketing and sales, to ensure consistent messaging and customer experience?
- What opportunities are available for professional growth and development within the company?
- How does Devoteam support work-life balance for its employees?
- Can you provide an example of a recent CRM or marketing automation initiative that the company has implemented, and what were the results?
ASSUMPTION: Asking well-researched and thoughtful questions demonstrates your interest in the role and commitment to understanding the company's culture and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Customize your resume to highlight your CRM and marketing automation experience, as well as your proficiency in English and Spanish
- In your cover letter, explain how your skills and experience make you a strong fit for this role and how you can contribute to Devoteam's mission of using technology for positive impact
- Prepare for the interview by researching Devoteam's company culture and values, and practicing your responses to common CRM and marketing automation interview questions
- Follow up with the hiring manager one week after your interview to express your continued interest in the role and address any outstanding questions
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
