📌 Core Information
🔹 Job Title: CRM Specialist – Content Editor/Manager
🔹 Company: ARHS Group (part of Accenture)
🔹 Location: Brussels, Belgium
🔹 Job Type: Full-time, On-site
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: July 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing customer relationships to drive digital solution adoption
- Maintaining and updating internal information system wikis
- Ensuring coherence in web structures and navigation methods
- Writing web procedure manuals and user documentation
- Participating in project meetings and communicating updates to end users
ASSUMPTION: This role requires a balance of technical skills and strong communication abilities to effectively manage customer relationships and maintain internal systems.
📋 Key Responsibilities
✅ Manage customer relationships to promote digital solution adoption
✅ Maintain and update wikis related to internal information systems
✅ Implement social and collaborative solutions
✅ Ensure coherence in the logical and physical structure of websites and navigation methods
✅ Write web procedure manuals and user documentation
✅ Participate in coordination and project meetings
✅ Communicate updates to end users regarding new releases, system unavailability, etc.
✅ Ensure deliverables are approved by stakeholders and cross-functional teams
✅ Evaluate, recommend, and implement effective development, production, and site maintenance processes
ASSUMPTION: This role involves a mix of technical tasks, such as maintaining wikis and writing documentation, and interpersonal tasks, like managing customer relationships and communicating updates.
🎯 Required Qualifications
Education: Bachelor's degree in Computer Science, Information Technology, or a related field
Experience: Minimum of 2 years' experience with Confluence and JIRA
Required Skills:
- Proficient in HTML, XML (preferably DITA), and JavaScript
- Strong knowledge of wiki, collaborative sites, and social networks
- Good knowledge of web environment (SharePoint, Confluence, CMS)
- Excellent communication skills in English
- Ability to work in a multicultural environment and participate in multilingual meetings
Preferred Skills:
- Knowledge of French
- Experience with other CMS or CCMS
- Ability to manage documents and users through interactive forms
ASSUMPTION: While a Bachelor's degree is required, relevant experience and strong technical skills are equally important for this role.
💰 Compensation & Benefits
Salary Range: €35,000 - €45,000 per year (based on experience and market standards for IT roles in Belgium)
Benefits:
- Health insurance
- Pension plan
- Flexible working hours
- Training and development opportunities
- International work environment
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The salary range is an estimate based on market standards for IT roles in Belgium, as the job listing does not provide specific salary information.
📌 Applicant Insights
🔍 Company Context
Industry: ARHS Group operates in the IT Services and IT Consulting industry, focusing on software development, data science, infrastructure, digital trust, and mobile development for various clients, including government institutions, telecom providers, and financial institutions.
Company Size: ARHS Group has 1,001-5,000 employees, providing a large and diverse work environment with ample opportunities for growth and collaboration.
Founded: ARHS Group was founded in Luxembourg in 2003 and has since expanded to encompass 16 entities worldwide.
Company Description:
- ARHS Group is part of Accenture and specializes in managing complex IT projects and systems
- The company offers bespoke software development, data science, infrastructure, digital trust, and mobile development services
- ARHS Group values a bold company culture that emphasizes working hard and playing hard, with a flat and agile structure that promotes efficiency and employee empowerment
Company Specialties:
- Software Development
- Data Science
- Infrastructure Services
- Digital Trust
- Mobile Development
- Cloud and Machine Learning
Company Website: arhs-group.com
ASSUMPTION: ARHS Group's extensive experience and diverse client base provide a strong foundation for employees to learn and grow in their careers.
📊 Role Analysis
Career Level: This role is suitable for professionals with 2-5 years of experience in a similar position, seeking to advance their career in customer relationship management and content management within the IT industry.
Reporting Structure: The CRM Specialist will report to the project manager or a similar role within the client's organization or ARHS Group.
Work Arrangement: This is an on-site role, requiring the candidate to work from the client's offices in Brussels, Belgium.
Growth Opportunities:
- Expanding skills and knowledge within the IT industry
- Gaining experience working with international clients and teams
- Potential career progression to senior roles within ARHS Group or the client's organization
ASSUMPTION: This role offers opportunities for professional growth and development within the IT industry and the broader context of ARHS Group's diverse client base.
🌍 Location & Work Environment
Office Type: The client's offices in Brussels, Belgium, provide a modern and collaborative work environment.
Office Location(s): Brussels, Belgium
Geographic Context:
- Brussels is the capital and largest city of Belgium, offering a vibrant cultural scene, rich history, and diverse neighborhoods
- The city is home to the headquarters of the European Union and NATO, providing a dynamic international atmosphere
- Brussels is well-connected by public transportation, with easy access to other major European cities
Work Schedule: Full-time, 40 hours per week, with flexible working hours and the possibility of remote work for specific tasks or projects.
ASSUMPTION: The modern and collaborative work environment in Brussels, along with the city's international atmosphere, contributes to a positive and engaging work experience.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Technical assessment or test
- On-site or virtual interview with the hiring manager and/or team members
- Final decision and offer
Key Assessment Areas:
- Technical skills and knowledge in CRM, web development, and content management
- Communication and interpersonal skills
- Problem-solving and analytical abilities
- Adaptability and cultural fit within the organization
Application Tips:
- Highlight relevant experience and skills in CRM, web development, and content management
- Tailor your resume and cover letter to emphasize your fit for the role and the company
- Prepare for technical assessments or tests by brushing up on your skills in HTML, XML, JavaScript, and other relevant technologies
ATS Keywords: CRM, Confluence, JIRA, HTML, XML, JavaScript, Content Management, Customer Relationship Management, Web Development, Technical Writing
ASSUMPTION: The application process for this role may involve technical assessments or tests to evaluate the candidate's skills in CRM, web development, and content management.
🛠️ Tools & Technologies
- Confluence
- JIRA
- HTML
- XML
- JavaScript
- CSS
- PHP
- SharePoint
- CMS
- Excel
- Word
- Project management tools
- Asset/content management system
ASSUMPTION: Familiarity with the listed tools and technologies is essential for success in this role, as they are used daily to maintain and update internal information system wikis and create user documentation.
👔 Cultural Fit Considerations
Company Values:
- Getting things done
- Working hard and playing hard
- Flat and agile structure
- Employee empowerment
Work Style:
- Collaborative and team-oriented
- Adaptable and flexible
- Results-driven
Self-Assessment Questions:
- Do you thrive in a multicultural environment and enjoy working with international teams?
- Are you comfortable participating in multilingual meetings and communicating with end users?
- Do you possess strong communication skills and the ability to work effectively in a team?
ASSUMPTION: ARHS Group values a bold company culture that emphasizes working hard and playing hard, with a flat and agile structure that promotes efficiency and employee empowerment. Candidates who are adaptable, collaborative, and results-driven will likely find success in this work environment.
⚠️ Potential Challenges
- Managing customer relationships and promoting digital solution adoption may require navigating complex organizational structures and stakeholder expectations
- Working with legacy systems and new operational platforms concurrently may present technical challenges and require strong problem-solving skills
- The fast-changing nature of web site management technologies may necessitate continuous learning and adaptation
- The multicultural and international work environment may present communication and cultural barriers that require sensitivity and adaptability
ASSUMPTION: While this role offers numerous opportunities for growth and development, it also presents challenges that require strong technical skills, adaptability, and effective communication abilities.
📈 Similar Roles Comparison
- Compared to other CRM Specialist roles, this position places a stronger emphasis on content management and technical writing, requiring a broader skill set
- Within the IT Services and IT Consulting industry, ARHS Group's focus on managing complex IT projects and systems sets it apart from other companies
- Career progression in this role may involve transitioning to senior roles within ARHS Group or the client's organization, with opportunities for specialization in CRM, content management, or other related fields
ASSUMPTION: This role offers a unique blend of CRM, content management, and technical writing responsibilities, providing a strong foundation for career growth and development within the IT industry.
📝 Sample Projects
- Developing and maintaining user documentation for a new operational platform
- Implementing social and collaborative solutions to enhance customer engagement and adoption of digital tools
- Conducting user training and support sessions to facilitate the transition to a new operational platform
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and skills required for success in this role, from technical writing and content management to customer relationship management and user training.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the client's organization?
- How does ARHS Group support the professional development and growth of its employees?
- What are the primary challenges facing the client's organization in the adoption of digital solutions, and how can this role address them?
- What opportunities exist for career progression within ARHS Group or the client's organization?
- How does ARHS Group foster a collaborative and inclusive work environment?
ASSUMPTION: Asking these questions during the interview will help candidates better understand the role, the team, and the company, enabling them to make an informed decision about their application and potential fit within the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the ARHS Group job portal
- Tailor your resume and cover letter to highlight your relevant experience and skills in CRM, web development, and content management
- Prepare for technical assessments or tests by brushing up on your skills in HTML, XML, JavaScript, and other relevant technologies
- Follow up with the hiring manager or HR representative one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
