📌 Core Information
🔹 Job Title: Customer Acquisition Specialist
🔹 Company: Concentrix
🔹 Location: USA, TN, Work-at-Home
🔹 Job Type: Full-Time
🔹 Category: Sales & Business Development
🔹 Date Posted: April 14, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote (Work-at-Home)
🚀 Job Overview
Key aspects of this role include:
- Prospecting and engaging customers to drive sales and renewals
- Managing high-volume customer contacts through phone and email
- Working collaboratively with a team and reporting to a Sales Manager
- Providing accurate sales forecasts and maintaining a customer management system
ASSUMPTION: This role requires strong communication skills, resilience, and the ability to thrive in a high-volume, fast-paced environment.
📋 Key Responsibilities
✅ Provide accurate weekly, monthly, or quarterly sales forecasts
✅ Master product knowledge and technical understanding of services to assess client requirements
✅ Initiate steps to address customer concerns or roadblocks prohibiting satisfaction or product usage
✅ Manage external competitive pressures and handle objections to retain customers or win new customers
✅ Manage high volume of customer contacts through phone and email each day, with majority of communication being outbound
✅ Work with your team and management to provide a professional experience during all interactions with customers and prospects
✅ Maintain the customer management system (CRM) to ensure all relevant data is captured
✅ Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
✅ Work with a team and report directly to a Sales Manager
ASSUMPTION: This role involves a significant amount of outbound calling and requires strong persuasive skills.
🎯 Required Qualifications
Education: High school diploma or equivalent (GED)
Experience: 2+ years of experience working in a customer service or sales capacity
Required Skills:
- Proven success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Problem solving skills
- Excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home
Preferred Skills:
- Fluency in additional languages
- Experience with customer management systems
ASSUMPTION: While a college degree is not required, candidates with a bachelor's degree in a related field may have an advantage.
💰 Compensation & Benefits
Salary Range: $32,600 - $49,000 per year, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
Benefits:
- Paid training opportunities and performance-based incentives
- Employee referral bonuses
- 401(k) retirement plan with company matching
- Paid time off and holidays
- Medical, dental, and vision insurance
- Employee assistance program
- Health and wellness programs
Working Hours: Full-time, typically 40 hours per week, with flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on industry standards for a sales representative role with 2-5 years of experience. Actual compensation may vary based on the factors listed.
📌 Applicant Insights
🔍 Company Context
Industry: Concentrix operates in the IT Services and IT Consulting industry, focusing on technical support, sales and marketing, outsourcing, call centers, and technology services.
Company Size: Concentrix is a large company with over 10,000 employees, providing ample opportunities for growth and collaboration.
Founded: Concentrix was founded in 1982 and has since grown into a global technology and services leader.
Company Description:
- Concentrix is a global technology and services leader that powers the world’s best brands, today and into the future.
- The company is human-centered, tech-powered, and intelligence-fueled, designing, building, and running fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
- Concentrix serves clients in more than 120 countries with a global team of over 166,000 employees.
Company Specialties:
- Technical Support
- Sales and Marketing
- Outsourcing
- Call Centers
- Technology Services
Company Website: www.concentrix.com
ASSUMPTION: Concentrix's extensive experience and global presence provide a stable and supportive work environment for employees.
📊 Role Analysis
Career Level: This role is typically considered an entry-level to mid-level position in the sales career path.
Reporting Structure: The Customer Acquisition Specialist reports directly to a Sales Manager and works collaboratively with a team.
Work Arrangement: This role is remote, with the option to work from home.
Growth Opportunities:
- Progression to senior sales roles, such as Senior Sales Representative or Sales Manager
- Expansion into other areas of the business, such as account management or sales operations
- Potential to work on international accounts or projects, providing global exposure
ASSUMPTION: Concentrix's large size and global presence offer numerous opportunities for career growth and development.
🌍 Location & Work Environment
Office Type: Remote (Work-at-Home)
Office Location(s): USA, TN, Work-at-Home
Geographic Context:
- The role is based in the United States, with a focus on the Eastern Time Zone
- The remote work arrangement allows for flexibility in working hours and location
- The company's global presence provides opportunities for collaboration with international teams
Work Schedule: Full-time, typically 40 hours per week, with flexibility for remote work
ASSUMPTION: The remote work arrangement may require self-motivation and strong time management skills to maintain productivity and focus.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the recruitment team
- Phone or video interview with the hiring manager
- Final interview with the sales team or other stakeholders
- Background check and onboarding
Key Assessment Areas:
- Sales skills and experience
- Communication and interpersonal skills
- Problem-solving abilities
- Adaptability and resilience
- Technical proficiency with CRM systems and other relevant tools
Application Tips:
- Tailor your resume and cover letter to highlight your sales experience, achievements, and relevant skills
- Prepare examples of successful sales calls or customer interactions to discuss during the interview
- Research Concentrix and the role to demonstrate your understanding of the company and the position
ATS Keywords: Sales, customer acquisition, customer engagement, sales forecast, CRM, high-volume calling, product knowledge, technical understanding, problem-solving, MS Office, Salesforce.com
ASSUMPTION: The interview process may vary depending on the specific needs of the hiring team and the candidate pool.
🛠️ Tools & Technologies
- Salesforce.com or similar CRM
- MS Office Suite (Word, Excel, PowerPoint)
- Phone and email communication tools
- Customer management system
ASSUMPTION: Familiarity with these tools is essential for success in this role, and training may be provided for new hires.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Agile
- Accountable
Work Style:
- High-volume, fast-paced environment
- Collaborative and team-oriented
- Focus on results and performance
- Adaptable and resilient
Self-Assessment Questions:
- Do I have strong communication skills and the ability to thrive in a high-volume, fast-paced environment?
- Am I comfortable working remotely and managing my own time effectively?
- Do I have a proven track record of success in sales or a related field?
ASSUMPTION: Concentrix values a diverse and inclusive workforce, and candidates from all backgrounds are encouraged to apply.
⚠️ Potential Challenges
- High-volume calling and outbound sales may be challenging for candidates who are not comfortable with persistent outreach
- Working remotely may require self-motivation and strong time management skills
- Meeting sales targets and maintaining a high level of performance may be demanding
- Adapting to a fast-paced, dynamic work environment may be challenging for candidates who prefer a more stable or predictable work environment
ASSUMPTION: These challenges can be mitigated through effective communication, time management, and a strong commitment to personal and professional development.
📈 Similar Roles Comparison
- Compared to other sales roles, this position has a stronger focus on outbound sales and high-volume calling
- Concentrix's global presence and extensive experience provide a stable and supportive work environment for employees
- Career progression may be faster in larger companies, but there may also be more competition for promotions and advancement opportunities
ASSUMPTION: This role may be a good fit for candidates who are looking to gain experience in sales and develop their skills in a supportive and collaborative environment.
📝 Sample Projects
- Developing and executing a sales plan to achieve quarterly targets
- Collaborating with the marketing team to create targeted outreach campaigns
- Conducting customer satisfaction surveys and using the results to improve sales strategies
ASSUMPTION: These projects are intended to provide examples of the types of tasks and initiatives that may be undertaken in this role, but the specific projects may vary depending on the needs of the company and the team.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role contribute to the overall success of the sales team and the company?
- What opportunities are there for growth and development within the sales team and the company as a whole?
- How does the company support work-life balance for remote employees?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: These questions are intended to provide insight into the role, the company, and the work environment, and to demonstrate the candidate's interest and engagement in the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your sales experience, achievements, and relevant skills
- Prepare examples of successful sales calls or customer interactions to discuss during the interview
- Research Concentrix and the role to demonstrate your understanding of the company and the position
- Follow up with the hiring manager or recruitment team one week after submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
