📌 Core Information
🔹 Job Title: Customer Experience Agent/Vehicle Detailer
🔹 Company: My NRMA
🔹 Location: Grafton, New South Wales, Australia
🔹 Job Type: On-site
🔹 Category: 🎧 Customer Experience (CX)
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Creating memorable rental experiences while maximizing sales and service opportunities
- Actively promoting and selling additional vehicles and optional extras
- Managing the premium vehicle fleet and selling additional car rental services
- Assisting with driving and valeting cars when required
ASSUMPTION: This role likely involves both customer interaction and vehicle fleet management, requiring knowledge of the fleet and strong customer service skills, judging by the emphasis on sales and service opportunities.
📋 Key Responsibilities
✅ Maximize sales and service opportunities for every customer
✅ Manage the premium vehicle fleet while selling additional services
✅ Assist with driving and valeting cars as needed
ASSUMPTION: Given the dual role as a Customer Experience Agent and Vehicle Detailer, responsibilities encompass customer-facing tasks and vehicle-related duties.
🎯 Required Qualifications
Education: Not specified
Experience: Experience in sales (retail, dealership, technology, insurance, or real estate preferred but not essential)
Required Skills:
- Sales expertise
- Flexibility to work varying shifts
- Exceptional written and verbal communication skills
- Keen attention to detail
Preferred Skills:
- Experience in sales across various industries
- Customer service experience
ASSUMPTION: The role values sales expertise and customer service, evidenced by the emphasis on sales skills and flexibility.
💰 Compensation & Benefits
Salary Range: $28.69 per hour (Award Rate) + casual & shift loadings + monthly incentives
Benefits:
- Travel discounts on SIXT car rental, cruises, and accommodation
- Complementary myNRMA membership with a range of discounts
- Uniform provided
- Employee Referral Program with up to $2,000 bonus payments
Working Hours: Requires availability for rotating shifts throughout the week, including weekends and holidays
ASSUMPTION: Compensation includes standard industry benefits, with an emphasis on performance-based incentives.
📌 Applicant Insights
🔍 Company Context
Industry: Travel Arrangements
Company Size: 201-500 employees, providing a close-knit work environment with substantial resources
Founded: 1993, with a rich history in travel and hospitality under the NRMA group
Company Description:
- Dedicated to connecting people to diverse destinations
- Provides a range of holiday types from camping to resort stays
- Focuses on turning holiday moments into lifelong memories
Company Specialties:
- Tourist Park and Resort Management
- Holidays and Camping
- Caravanning
Company Website: https://www.nrmaparksandresorts.com.au/
ASSUMPTION: The company's broad reach in travel and hospitality suggests diverse career and growth opportunities for employees.
📊 Role Analysis
Career Level: Entry-level to early-career opportunities
Reporting Structure: Likely reports to the branch manager or customer experience lead
Work Arrangement: On-site work emphasizing flexibility with shifts
Growth Opportunities:
- Opportunity to advance to managerial roles within the branch
- Possibility of transferring to different branches or divisions within the NRMA group
- Professional development through exposure to diverse responsibilities
ASSUMPTION: Growth opportunities are plausible due to the company’s size and diverse business segments.
🌍 Location & Work Environment
Office Type: On-site branch/office in Grafton
Office Location(s): Grafton, New South Wales, Australia
Geographic Context:
- Located in a regional area with a mix of rural charm and city-like amenities
- Accessibility to local transportation and travel hubs
- Proximity to natural attractions, supporting a balanced lifestyle
Work Schedule: Flexible arrangement with both weekday and weekend shifts
ASSUMPTION: The office likely offers a dynamic environment, reflecting the travel and leisure focus of the company.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Initial phone screening for candidate suitability
- In-person interview focusing on sales and customer service skills
Key Assessment Areas:
- Customer service aptitude
- Sales skills and flexibility
- Communication skills
Application Tips:
- Highlight sales experience in your resume
- Be prepared to discuss a scenario where you enhanced customer experience
- Demonstrate flexibility in your availability
ATS Keywords: Customer Service, Sales, Vehicle Detailing, Customer Experience
ASSUMPTION: The recruitment process is structured to assess both customer interaction and detailed vehicle knowledge.
🛠️ Tools & Technologies
- Vehicle reservation systems
- Customer relationship management (CRM) tools
- Standard office software for reporting and communication
ASSUMPTION: Familiarity with reservation and CRM systems would be advantageous, given the customer and vehicle management roles.
👔 Cultural Fit Considerations
Company Values:
- Commitment to customer satisfaction
- Value diversity and inclusion
- Focus on innovative solutions
Work Style:
- Customer-centric approach
- Team collaboration and support
- Adaptability in dynamic work environments
Self-Assessment Questions:
- Am I passionate about customer service and sales?
- Do I have the flexibility to work on weekends and public holidays?
- Can I adapt to a dynamic and fast-paced environment?
ASSUMPTION: The role seeks individuals who thrive in an innovative environment and embody a customer-first mindset.
⚠️ Potential Challenges
- Working a challenging and varying schedule
- Balancing multiple customer interactions and vehicle fleet management
- Maintaining quality service during peak rental periods
- Meeting sales targets while ensuring customer satisfaction
ASSUMPTION: Typical challenges relate to the nature of customer service roles with fluctuating demands.
📈 Similar Roles Comparison
- Higher sales emphasis compared to purely customer service roles
- Incorporates physical vehicle management unlike purely office-based roles
- Offers dynamic tasks compared to routine clerical roles
ASSUMPTION: This role stands out due to the combination of customer service and vehicle detail responsibilities.
📝 Sample Projects
- Improving customer feedback and rental experience ratings
- Enhancing sales of premium service packages
- Streamlining vehicle fleet management processes
ASSUMPTION: Focus on projects that enhance customer experiences and operational efficiency.
❓ Key Questions to Ask During Interview
- What strategies are in place to support Customer Experience Agents in achieving sales targets?
- Can you describe a typical day in this role?
- How does the company support employee growth and career advancement?
- What are the expectations for managing peak periods and customer complaints?
- What training programs are available for new employees?
ASSUMPTION: These questions help clarify role expectations, training, and support mechanisms.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the company website: Apply here
- Prepare relevant documents highlighting your sales and customer service skills
- Ensure your resume is updated with any related experience and flexibility in availability
- Follow up with HR regarding application status if not contacted within two weeks
- Prepare for potential interview questions by reviewing common customer service scenarios
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
