Customer Experience Ambassador

📌 Core Information

🔹 Job Title: Customer Experience Ambassador

🔹 Company: Globe Group

🔹 Location: Philippines

🔹 Job Type: On-site

🔹 Category: 🤳 Influencer Marketing, 🎧 Customer Experience (CX)

🔹 Date Posted: Thu Apr 03 2025

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Creating a positive and memorable customer experience for Globe customers
• Assisting customers with product recommendations and issue resolutions
• Facilitating the customers' journey in using digital channels
• Approving and processing sales and service applications and transactions

ASSUMPTION: This role likely demands strong interpersonal skills and a tech-savvy mindset to engage in digital user education and support.

📋 Key Responsibilities

✅ Create a positive and memorable experience for customers by providing assistance and solving issues

✅ Facilitate customers' usage of digital channels through face-to-face digital assistance

✅ Attend to sales and service needs and approve/process applications and transactions

✅ Process payments for bills, purchases, and other transactions

ASSUMPTION: The role may include responsibilities in sales advisory and payment system management, necessitating skills in multiple customer interaction points.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years experience in customer service or a related field

Required Skills:

• Customer Service
• Digital Assistance
• Sales
• Problem Solving
• Communication
• Transaction Processing

Preferred Skills:

• Advanced digital literacy
• Experience with telecommunications products

ASSUMPTION: Candidates with a passion for technology or previous experience in telecom can have an added advantage.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive compensation likely based on industry standards

Benefits:

• Access to Globe's full suite of telecommunications services
• Health and dental insurance
• Employee discounts

Working Hours: 40 hours per week, with potential for overtime depending on business needs

ASSUMPTION: Standard benefits are adjusted according to local labor laws and the company's commitment to employee welfare.

📌 Applicant Insights

🔍 Company Context

Industry: Telecommunications, a rapidly evolving industry with a focus on connectivity and digital innovation

Company Size: 5,001-10,000 employees, indicating a large enterprise environment with diverse career pathways

Founded: Not specified

Company Description:

• Leading full-service telecommunications provider in the Philippines
• Publicly listed in PSE with major interests in fintech and digital marketing
• Committed to sustainability as a signatory to the UN Global Compact

Company Specialties:

• Telecommunications
• Digital Transformation
• Sustainability and ESG

Company Website: http://www.globe.com.ph

ASSUMPTION: Globe can offer numerous opportunities in digital and sustainability-focused projects, especially relevant for tech-savvy professionals.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates or those with basic industry experience

Reporting Structure: Likely reporting to a customer service manager or assistant manager

Work Arrangement: On-site with potential interdepartmental collaborations

Growth Opportunities:

• Skill advancement through digital tool usage
• Potential for upward mobility in customer service management
• Engagement in high-impact customer interactions

ASSUMPTION: Opportunities for growth largely depend on individual performance and company expansion strategies.

🌍 Location & Work Environment

Office Type: Traditional and corporate, likely with open-plan areas for team interactions

Office Location(s): Taguig City, National Capital Region, PH

Geographic Context:

• Located in a prime business district with notable urban amenities
• Accessible transport options
• A hub for other major companies, offering networking opportunities

Work Schedule: Standard office hours likely, with minimal travel requirements

ASSUMPTION: The on-site nature suggests a role that benefits from face-to-face customer interactions and team collaboration.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone screening or initial interview
• In-person or panel interview

Key Assessment Areas:

• Problem-solving abilities
• Customer interaction skills
• Familiarity with digital platforms

Application Tips:

• Highlight technical skills and customer experience expertise
• Demonstrate knowledge of Globe's services and products
• Showcase adaptability and eagerness to learn

ATS Keywords: Customer Service, Digital Assistance, Sales, Customer Experience, Transactions

ASSUMPTION: The selection process likely values a blend of digital fluency and traditional customer engagement prowess.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Digital payment and transaction tools
• Telecommunications apps and platforms

ASSUMPTION: Proficiency in telecommunications software will enhance the ability to perform efficiently.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Integrity and simplicity in operations
• Commitment to continuous improvement

Work Style:

• Team-oriented with a strong focus on collaboration
• Agility in adapting to fast-paced environments
• Proactive problem-solving

Self-Assessment Questions:

• How do you handle dynamic work environments?
• Can you provide an example of your customer service excellence?
• What strategies do you use to manage multiple tasks efficiently?

ASSUMPTION: Ideal candidates will resonate with Globe’s mission and demonstrate the ability to thrive in customer-focused roles.

⚠️ Potential Challenges

• Meeting diverse customer needs effectively
• Keeping up with evolving digital tools and platforms
• Balancing high-demand situations with quality interactions
• Adapting to potential shifts in company service policies

ASSUMPTION: Success in this role will require resilience and the ability to swiftly pivot in response to changing customer demands.

📈 Similar Roles Comparison

• Other roles in similar-sized companies may offer more diversified customer interaction opportunities
• Competitors may utilize more advanced digital engagement strategies
• Role-specific training and development programs may vary

ASSUMPTION: Gathering insights across similar roles in the industry can highlight unique opportunities and challenges at Globe.

📝 Sample Projects

• Developing a customer feedback loop for service improvements
• Leading an initiative to enhance online customer support channels
• Participating in cross-functional teams to streamline customer processes

ASSUMPTION: Globe may offer diverse project engagements to develop high-impact customer solutions.

❓ Key Questions to Ask During Interview

• What specific challenges do customers often face with Globe services?
• How does the company measure success in customer experience roles?
• What training supports are available to help develop digital skills?
• Can you share examples of career progression from this position?
• How is employee feedback incorporated into service improvements?

ASSUMPTION: Thorough inquiries will demonstrate candidate preparation and genuine interest in Globe’s customer-focused ethos.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare tailored resumes emphasizing customer interaction experience
• Be ready with examples of problem-solving skills during interviews
• Ensure follow-up communication post-interview
• Explore Globe’s product offerings to gain insights before applying

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.