Customer Experience Associate - Aberdeen

📌 Core Information

🔹 Job Title: Customer Experience Associate - Aberdeen

🔹 Company: TD

🔹 Location: St. John's, Newfoundland and Labrador, Canada

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers to build strong relationships
• Processing financial transactions efficiently and accurately
• Advising customers on suitable banking solutions based on their needs
• Contributing to a positive work environment with effective teamwork

ASSUMPTION: The role focuses strongly on customer interaction and service quality, as reflected in the emphasis on relationship building and advisement.

📋 Key Responsibilities

✅ Process customer financial transactions including deposits, withdrawals, and bill payments

✅ Identify and understand customer needs, recommending appropriate solutions

✅ Address and resolve customer concerns, escalating as necessary

✅ Promote banking products and services while achieving business objectives

✅ Ensure a positive, diverse, and equitable work environment through teamwork and performance development

✅ Suggest operational improvements to achieve excellence

ASSUMPTION: Responsibilities suggest an emphasis on both customer service and operational excellence, indicating balanced priorities in customer interaction and process efficiency.

🎯 Required Qualifications

Education: High School diploma required; Undergraduate degree is an asset

Experience: At least 1 year of relevant experience preferred

Required Skills:

• Strong administration and organizational skills
• Effective communication and time management abilities
• Proficiency in MS Office (Word, Excel, Outlook)

Preferred Skills:

• Initiative and detail-oriented approach
• Ability to handle changing priorities with precision

ASSUMPTION: While the job emphasizes customer service, administrative and organizational skills are equally critical, highlighting the role's dual focus on customer interaction and transaction management.

💰 Compensation & Benefits

Salary Range: $22.00 - $27.21 CAD

Benefits:

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, banking benefits, and discounts
• Career development programs
• Recognition and rewards programs

Working Hours: 15 hours per week, with clear guidelines for compensation progression

ASSUMPTION: The salary range suggests the role offers an entry-level compensation, with growth opportunities within a structured framework.

📌 Applicant Insights

🔍 Company Context

Industry: Banking and Financial Services

Company Size: 10,001+ employees, offering extensive resources and career opportunities

Founded: Not specified

Company Description:

• TD Bank is a leading global financial institution
• Serves approximately 28 million customers worldwide
• Ranked among the world's leading online financial firms

Company Specialties:

• Personal & Commercial Banking
• Brokerage Services and Asset Management
• Capital Markets Products & Services

Company Website: https://careers.td.com/

ASSUMPTION: TD's size and breadth imply robust support systems and extensive career paths for employees.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates or those with limited experience in banking

Reporting Structure: Typically reports to Branch Manager or similar supervisory role

Work Arrangement: This is an on-site role, fostering direct customer interaction

Growth Opportunities:

• Access to mentoring and leadership development programs
• Opportunities for role progression within a vast organizational structure
• Participation in skill enhancement and learning initiatives

ASSUMPTION: Organizational support for development features heavily, likely enabling employees to transition into more complex roles over time.

🌍 Location & Work Environment

Office Type: Traditional banking branch environment

Office Location(s): St. John's, Newfoundland and Labrador, Canada

Geographic Context:

• Located in a significant Canadian financial region
• Proximity to various amenities and business resources
• Dynamic client base, offering diverse interaction opportunities

Work Schedule: Part-time, 15 hours per week

ASSUMPTION: The part-time arrangement may appeal to individuals seeking work-life balance while gaining experience in a financial setting.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Telephone screening interview
• In-person or virtual interview with hiring manager

Key Assessment Areas:

• Customer service and communication skills
• Problem-solving and initiative
• Ability to handle financial transactions accurately

Application Tips:

• Highlight customer service experience in your resume
• Prepare examples demonstrating your problem-solving abilities
• Be ready to discuss how you would handle customer complaints

ATS Keywords: Customer Experience, Financial Transactions, Problem Solving, Communication, Time Management

ASSUMPTION: TD Bank likely utilizes structured interviewing approaches focusing on behavioral and situational questions to evaluate prospective candidates effectively.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, Outlook)
• Internet Banking Platforms
• Customer Relationship Management (CRM) Systems

ASSUMPTION: The role's technology requirements suggest a need for candidates comfortable with digital tools, likely reflecting industry trends towards tech-enabled banking services.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service
• Commitment to diversity and inclusion
• Continuous improvement and innovation

Work Style:

• Collaborative and team-oriented
• Proactive problem-solving approach
• Flexibility in adapting to new challenges

Self-Assessment Questions:

• How do you handle complex customer issues?
• What strategies do you use to manage stress?
• Can you provide an example of how you contributed to a team goal?

ASSUMPTION: Cultural assessment suggests a workplace that values service, teamwork, and personal growth, aiming to attract candidates who resonate with these values.

⚠️ Potential Challenges

• Managing multiple tasks in a high-paced environment
• Balancing customer satisfaction with organizational policies
• Adapting to evolving banking regulations and technologies
• Providing exceptional service with limited hours

ASSUMPTION: The typical challenges pertain to the dynamics inherent in financial services roles, emphasizing adaptability and customer service orientation.

📈 Similar Roles Comparison

• Generally aligns with standard banking teller positions but with added advisory components
• Likely offers more customer interaction compared to purely administrative roles
• Similar to customer service roles in other industries, though with specific financial transaction duties

ASSUMPTION: The role’s unique combination of transaction processing and customer service aligns it closely with typical branch banking roles, with room for growth into advisory capacities.

📝 Sample Projects

• Conducting customer transaction audits for accuracy improvements
• Initiating a customer service improvement initiative within the branch
• Assisting in the rollout of a new banking software tool across the branch

ASSUMPTION: Sample projects are inferred from the bank's focus on customer service excellence and process improvements.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How does TD support career progression for this position?
• What are the key metrics for success in this role?
• Can you describe the team dynamics here?
• How does TD handle customer service challenges?

ASSUMPTION: Suggested questions aim to provide insights into the role’s daily operations and growth potential while evaluating cultural fit, based on common industry practices.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service and financial experience
• Prepare for behavioral interview questions by considering past job experiences
• Stay informed about current banking trends that may affect service offerings
• Reach out to a recruiter for any specific queries about compensation or benefits

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.