Customer Experience Associate - Chateauguay - 15 hours

📌 Core Information

🔹 Job Title: Customer Experience Associate - Chateauguay - 15 hours

🔹 Company: TD

🔹 Location: Châteauguay, Quebec, Canada

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: April 2, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service by understanding customer needs and recommending banking solutions
• Processing financial transactions accurately, including deposits, withdrawals, and payments
• Resolving customer concerns using standard procedures
• Promoting banking products to meet business objectives

ASSUMPTION: The role emphasizes a mix of customer service and sales to create a well-rounded customer experience. Customers seeking advice and ready for proactive engagements would likely benefit from this role's focus.

📋 Key Responsibilities

✅ Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.

✅ Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.

✅ Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.

✅ Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.

✅ Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.

✅ Help build a positive, diverse, and equitable work environment by promoting team effectiveness as well as participating in personal performance development.

✅ Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.

✅ Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.

ASSUMPTION: This role is likely focused on developing relationships with customers for cross-selling and upselling banking products, requiring a proactive approach to customer interaction.

🎯 Required Qualifications

Education: High School diploma required; an undergraduate degree is an asset.

Experience: At least 1+ years of relevant experience preferred.

Required Skills:

• Strong administration and organizational skills
• Effective communication and customer service skills
• Proficiency in MS Office (Word, Excel, Outlook)

Preferred Skills:

• Experience in a fast-paced environment
• Ability to multi-task and adapt to changing priorities

ASSUMPTION: The successful candidate should possess both technical proficiency in MS Office and the ability to perform under pressure in a customer-centric role.

💰 Compensation & Benefits

Salary Range: $22.50 - $28.33 CAD per hour

Benefits:

• Health and well-being benefits
• Savings and retirement programs
• Paid time off and banking benefits

Working Hours: 15 hours per week

ASSUMPTION: Compensation includes a strong base salary and benefits package, designed to support employees’ overall well-being and professional development within a part-time structure.

📌 Applicant Insights

🔍 Company Context

Industry: Banking, specifically focusing on customer experience and financial transactions

Company Size: Approximately 95,000 employees, offering substantial resources for career development and support

Founded: Although not specified, TD has a long-standing reputation within the financial industry

Company Description:

• Ranked among the world's leading online financial firms
• Empowers employees with extensive training and growth opportunities
• Focuses on delivering legendary customer experiences globally

Company Specialties:

• Personal and commercial banking
• Wealth management and brokerage services
• Insurance and capital markets products

Company Website: https://careers.td.com/

ASSUMPTION: As one of the largest banks in North America, TD is likely to provide stability and growth opportunities, fostering a customer-focused work culture.

📊 Role Analysis

Career Level: Entry-level to early career, ideal for candidates new to the banking sector

Reporting Structure: Likely to report to a branch manager or team leader within the branch

Work Arrangement: Primarily on-site at Châteauguay branch

Growth Opportunities:

• Opportunities for career advancement within TD
• Access to professional development programs
• Regular feedback and mentorship from leadership

ASSUMPTION: This position is designed for those interested in growing within the retail banking sector, with future opportunities to expand responsibilities and advance.

🌍 Location & Work Environment

Office Type: Retail banking branch

Office Location(s): Châteauguay, Quebec, Canada

Geographic Context:

• Located in a suburban area with access to local amenities
• Part of the greater Montreal metropolitan area
• Bilingual environment, English and French

Work Schedule: Part-time, 15 hours per week with potential for flexible scheduling

ASSUMPTION: Given the need for French language proficiency, TD is likely prioritizing candidates comfortable in bilingual communication.

💼 Interview & Application Insights

Typical Process:

• Initial application review and screening
• Interview scheduling and conducting (in-person or virtual)
• Final decision and communication

Key Assessment Areas:

• Customer service capability
• Problem-solving skills
• Ability to work in a team environment

Application Tips:

• Highlight customer service experiences in the resume
• Practice common interview questions related to customer interactions
• Research TD’s customer service philosophy and values

ATS Keywords: Customer Service, Financial Transactions, Teamwork, Communication

ASSUMPTION: Emphasis is likely placed on customer-facing skills and the ability to fit into TD’s culture, reflecting in their interview assessments.

🛠️ Tools & Technologies

• MS Office (Word, Excel, Outlook)
• Banking software for transaction processing
• CRM systems for customer relationship management

ASSUMPTION: The role will heavily rely on basic and advanced banking systems for efficient transaction management, demanding proficiency in both MS Office and proprietary systems.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Innovation with purpose
• Teamwork and collaboration

Work Style:

• Proactive and customer-oriented
• Ability to work well in team settings
• Adaptable to changes in standard operating procedures

Self-Assessment Questions:

• Am I comfortable working in a bilingual environment?
• Do I thrive in team-based settings?
• Am I motivated to provide exceptional customer experiences?

ASSUMPTION: Candidates are expected to embody TD’s values through strong customer service and teamwork, indicating a supportive and inclusive working culture.

⚠️ Potential Challenges

• Adapting to the fast-paced banking environment
• Handling high-volume customer interactions
• Maintaining accuracy in financial transactions under pressure
• Balancing multiple tasks while providing quality service

ASSUMPTION: The role may require adaptability and resilience in managing customer expectations and operational demands within limited working hours per week.

📈 Similar Roles Comparison

• Similar roles may exist within other banking institutions
• Opportunities for cross-training in different banking services
• Potential for lateral moves within TD for diverse experience

ASSUMPTION: Those interested in broader financial services exposure can consider similar roles with a focus on different product offerings or more hours.

📝 Sample Projects

• Customer satisfaction survey implementation
• Branch event planning and execution for product promotion
• Collaboration with team members to enhance branch operations

ASSUMPTION: The projects listed are speculative and based on typical activities within a customer experience role at a major bank.

❓ Key Questions to Ask During Interview

• What does a typical day look like for someone in this role?
• What are the main challenges in this position?
• How does TD support ongoing employee development?
• What opportunities exist for expanding responsibilities over time?
• How is success measured for this role?

ASSUMPTION: These questions aim to uncover expectations and growth potential within the role, indicating engagement and interest in TD’s internal opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for the interview with examples of past customer experiences
• Reach out to your recruiter with any questions pertaining to the role
• Keep an eye on your email for communication about your application status

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.