Customer Experience Associate - Laval Centre-ville

📌 Core Information

🔹 Job Title: Customer Experience Associate - Laval Centre-ville

🔹 Company: TD

🔹 Location: Laval, Quebec, Canada

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Processing of financial transactions accurately and efficiently
• Providing excellent customer experience by understanding and addressing customer needs
• Recommending appropriate banking solutions and services
• Building relationships with customers and promoting banking products

ASSUMPTION: The role involves direct interaction with customers requiring strong interpersonal skills. The emphasis on transactional accuracy suggests a supportive environment focused on training and quality assurance.

📋 Key Responsibilities

✅ Process financial transactions like deposits, withdrawals, and bill payments as per standardized procedures

✅ Understand and determine customer needs to recommend tailored solutions

✅ Respond to and resolve customer concerns, escalating as necessary

✅ Achieve business goals by promoting banking solutions

✅ Connect personally with customers to advise them appropriately

✅ Contribute to a positive, diverse, and equitable work environment

✅ Deliver quality customer experiences with operational excellence

ASSUMPTION: Responsibilities include standard financial transactions and customer interactions, inferring a role that combines operational tasks with service excellence.

🎯 Required Qualifications

Education: High School diploma required; undergraduate degree is an asset

Experience: At least 1 year of relevant experience

Required Skills:

• Strong administrative and organizational skills
• Effective communication, both verbal and written
• Proficiency in MS Office applications

Preferred Skills:

• Experience in customer service environments
• Capacity to handle multiple tasks under pressure

ASSUMPTION: Candidates with banking or retail experience may have an advantage given the customer service focus.

💰 Compensation & Benefits

Salary Range: $44,000 - $55,400 CAD

Benefits:

• Health and well-being benefits
• Savings and retirement programs
• Career development and education assistance programs

Working Hours: 37.5 hours per week

ASSUMPTION: Compensation is competitive within the banking industry, reflecting the standard range for entry-level roles in metropolitan areas.

📌 Applicant Insights

🔍 Company Context

Industry: Banking, with a focus on personal and commercial banking

Company Size: 10,001+ employees; large-scale operations offer diverse career opportunities

Founded: Not specified

Company Description:

• 28 million customers worldwide
• A leading online financial services provider
• Innovation-driven with a strong customer focus

Company Specialties:

• Brokerage services
• Mutual funds and asset management
• Insurance and capital markets products

Company Website: TD Careers

ASSUMPTION: As a top North American bank, TD provides robust support for career growth, thus enhancing job satisfaction among employees.

📊 Role Analysis

Career Level: Entry-level position, suitable for new graduates or those early in their career

Reporting Structure: Typically reports to a branch manager or team lead

Work Arrangement: Full-time, on-site work

Growth Opportunities:

• Potential to move into higher customer service roles
• Opportunities for specialization within banking services
• Access to mentorship and training programs

ASSUMPTION: The role offers clear pathways for advancement through structured performance and development programs.

🌍 Location & Work Environment

Office Type: Branch office setting catering to customer interactions

Office Location(s): Laval, Quebec, Canada

Geographic Context:

• Located in a vibrant city close to Montreal
• Accessible public transportation and amenities
• Diverse community with a strong local economy

Work Schedule: Regular weekday hours with potential for occasional extended hours or weekend shifts

ASSUMPTION: The branch location facilitates easy customer access and supports a work-life balance for employees in a city environment.

💼 Interview & Application Insights

Typical Process:

• Submit application via the TD careers portal
• Initial screening by HR through phone or video interview
• In-person interview with branch manager or team lead

Key Assessment Areas:

• Customer service acumen and interpersonal skills
• Problem-solving and decision-making abilities
• Technical proficiency in relevant tools and systems

Application Tips:

• Highlight any previous customer service experience
• Demonstrate proficiency in MS Office in your resume
• Prepare examples of how you've handled customer concerns effectively

ATS Keywords: Customer Experience, Financial Transactions, Problem Solving, Communication, Teamwork

ASSUMPTION: The process includes robust assessment of both soft and technical skills relevant to customer interaction and service excellence.

🛠️ Tools & Technologies

• MS Office Suite (Word, Excel, Outlook)
• Internal banking systems and transaction processing software
• Customer relationship management (CRM) tools

ASSUMPTION: Familiarity with digital banking tools is advantageous, reflecting technological integration in customer service roles.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service
• Innovation and continuous improvement
• Diversity and inclusion in the workplace

Work Style:

• Collaborative and team-focused environment
• Proactive and ownership-driven attitude encouraged
• Emphasis on integrity and ethical conduct

Self-Assessment Questions:

• Can I handle financial transactions with accuracy and confidentiality?
• Am I comfortable providing advice on banking products?
• Do I thrive in a customer-focused environment?

ASSUMPTION: Alignment with TD's customer-centered mission and values is key to thriving in this role.

⚠️ Potential Challenges

• High volume of customer interactions may be demanding
• Need to stay updated with product knowledge and financial regulations
• Balancing multiple responsibilities in a fast-paced environment
• Maintaining accuracy and attention to detail under pressure

ASSUMPTION: The role demands strong multitasking abilities and resilience, requiring support mechanisms and effective training.

📈 Similar Roles Comparison

• Roles such as Teller or Retail Banker often share responsibilities
• Positions in customer support or service management provide further advancement
• Financial advisor roles involve a transition to more consultative services

ASSUMPTION: Comparing roles can help identify pathways for career progression and specialization in financial services.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume includes relevant customer service experience
• Prepare for a potential telephone screening
• Be ready to discuss specific situations where you've solved customer problems
• Follow up on your application with the recruitment contact

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.