📌 Core Information
🔹 Job Title: Customer Experience Associate (Short term assignment, 6 months) - Galeries Normandie
🔹 Company: TD
🔹 Location: Montréal, Quebec, Canada
🔹 Job Type: On-site
🔹 Category: 🎧 Customer Experience (CX)
🔹 Date Posted: March 31, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Handling a range of customer service transactions accurately.
- Delivering excellent customer service by understanding customer needs.
- Recommending suitable banking solutions.
- Ensuring adherence to TD's policies and industry regulations.
ASSUMPTION: The job overview emphasizes customer interaction and recommending banking products, indicating a focus on both service excellence and sales proficiency.
📋 Key Responsibilities
✅ Process financial transactions such as deposits, withdrawals, and bill payments.
✅ Understand and meet customer needs through personalized solutions.
✅ Resolve customer queries and concerns, escalating as necessary.
✅ Promote banking solutions and complete business processes efficiently.
✅ Contribute to a positive work environment and support team effectiveness.
✅ Recommend operational improvements to enhance service delivery.
ASSUMPTION: Responsibilities likely include handling both routine and complex customer interactions due to the position's focus on both transactions and relationship building.
🎯 Required Qualifications
Education: High school diploma required; undergraduate degree is an asset.
Experience: At least 1 year of relevant customer service experience.
Required Skills:
- Strong organizational skills.
- Excellent communication abilities, both verbal and written.
- Detail-oriented with strong time management skills.
- Proficient in MS Office (Word, Excel, Outlook).
- Ability to handle confidential information with discretion.
Preferred Skills:
- Previous experience in banking or financial environments.
- Strong problem-solving skills and adaptability to changing priorities.
ASSUMPTION: Preferred skills suggest that candidates with prior industry experience or strong problem-solving capabilities may be more competitive for this role.
💰 Compensation & Benefits
Salary Range: $22.50 - $28.33 CAD per hour
Benefits:
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off and banking benefits.
- Career development and recognition programs.
Working Hours: 15 hours per week
ASSUMPTION: The compensation range reflects the short-term nature of the assignment; typical benefits indicate an investment in employee well-being.
📌 Applicant Insights
🔍 Company Context
Industry: Banking
Company Size: 95,580 employees - provides stability and broad career opportunities.
Founded: Not specified
Company Description:
- Globally recognized as a leading financial institution.
- Offers diverse services including personal banking, insurance, and asset management.
- Dedicated to providing legendary customer experiences.
Company Specialties:
- Personal & commercial banking
- Brokerage services
- Capital markets products & services
Company Website: https://careers.td.com/
ASSUMPTION: Company overview suggests strong emphasis on customer excellence and expansion, indicating a dynamic working environment.
📊 Role Analysis
Career Level: Entry to early-stage professional
Reporting Structure: Likely reports to a branch manager or customer experience lead.
Work Arrangement: On-site only, in a retail banking environment.
Growth Opportunities:
- Access to mentoring programs and training.
- Regular career development discussions.
- Opportunity to move into more complex banking roles with experience.
ASSUMPTION: Growth potential is supported by TD's commitment to professional development through structured programs.
🌍 Location & Work Environment
Office Type: Traditional branch setup expected.
Office Location(s): Montreal, Quebec
Geographic Context:
- Located in a vibrant urban center.
- Accessibility to public transportation.
- Opportunities for networking within the financial services industry.
Work Schedule: Part-time role with flexible scheduling options over 15 hours weekly.
ASSUMPTION: The work environment is anticipated to be customer-centric with a focus on service delivery and team collaboration.
💼 Interview & Application Insights
Typical Process:
- Initial application review and screening.
- Interview with hiring manager or panel.
- Assessment of customer service skills.
Key Assessment Areas:
- Customer interaction and relationship building abilities.
- Accuracy and efficiency in financial transactions.
- Ability to handle confidential information.
Application Tips:
- Highlight customer service experience in your resume.
- Prepare examples of past customer interactions and solutions.
- Demonstrate adaptability and initiative during interviews.
ATS Keywords: Customer Experience, Financial Transactions, Problem Solving, Communication
ASSUMPTION: Application processes likely prioritize candidates who demonstrate alignment with TD's values and service standards.
🛠️ Tools & Technologies
- TD proprietary banking software and systems
- Microsoft Office Suite
- Digital payment processing tools
ASSUMPTION: Familiarity with banking technologies is expected, though specific training on TD systems will likely be provided.
👔 Cultural Fit Considerations
Company Values:
- Customer excellence
- Integrity and honesty
- Innovation and commitment to improvement
Work Style:
- Team-oriented with heavy emphasis on collaboration.
- Detail-focused approach to meet regulatory standards.
- Result-driven in service delivery and performance metrics.
Self-Assessment Questions:
- How do you prioritize customer needs in your current or past roles?
- How do you manage multiple tasks in a fast-paced environment?
- Can you provide an example of how you resolved a customer issue innovatively?
ASSUMPTION: The cultural fit is grounded in a shared commitment to customer service and ethical professionalism.
⚠️ Potential Challenges
- Managing high volumes of customer transactions during peak hours.
- Balancing quality service with efficiency and speed.
- Adhering to strict compliance and regulatory requirements.
- Continuous skill development to stay aligned with industry changes.
ASSUMPTION: Challenges relate primarily to service delivery under pressure and embracing ongoing change.
📈 Similar Roles Comparison
- Similar roles may include bank teller and customer service representative positions.
- Roles with similar customer interaction and transaction handling duties.
- Positions sharing a focus on sales within banking or financial service industries.
ASSUMPTION: Comparison assumes similar customer interface and service expectations across related roles.
📝 Sample Projects
- Improving customer retention through enhanced service techniques.
- Implementing team-based strategies to increase banking product referrals.
- Developing a personal skill development plan for career progression at TD.
ASSUMPTION: Projects likely focus on improving practical service delivery and personal development goals.
❓ Key Questions to Ask During Interview
- What are the primary metrics for success in this role?
- How does TD support ongoing professional development?
- What are the key challenges faced by your team currently?
- How does TD differentiate itself in the market in terms of customer service?
- Can you describe the onboarding process for new employees?
ASSUMPTION: Interview questions should demonstrate a comprehensive understanding of the role and organizational culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the official TD careers page: careers.td.com
- Prepare potential interview question answers in advance.
- Ensure your resume highlights relevant customer service experience.
- Complete any required online assessments as directed.
- Follow up after the application to express continued interest.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
