Customer Experience Associate - St-Leonard (part time)

📌 Core Information

🔹 Job Title: Customer Experience Associate - St-Leonard (Part Time)

🔹 Company: TD

🔹 Location: Saint-Léonard, Quebec, Canada

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Fri Mar 28 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Creating exceptional customer experiences
• Performing a variety of financial transactions accurately
• Responding to and resolving customer concerns
• Contributing to branch goals and promotions

ASSUMPTION: The key aspects provided are drawn from the general scope of a Customer Experience Associate's duties at TD, assuming they align with common practices in this role across branches.

📋 Key Responsibilities

✅ Create an exceptional customer experience with every interaction.

✅ Complete broad financial transactions accurately and efficiently.

✅ Assist with resolving customer concerns and escalate if necessary.

✅ Identify customer needs and offer tailored solutions and services.

✅ Promote various banking products, advice, and services.

✅ Understand and apply bank operating policies and procedures.

✅ Support process improvements and operational excellence initiatives.

✅ Participate as a team member to foster a positive work environment.

ASSUMPTION: The responsibilities detailed are assumed typical for the role given the job description's emphasis on customer service and operational tasks.

🎯 Required Qualifications

Education: High school diploma (Post-secondary degree preferred)

Experience: 1+ years of relevant experience

Required Skills:

• Customer service skills
• Basic banking product knowledge
• Problem-solving abilities

Preferred Skills:

• Sales skills
• Conflict resolution

ASSUMPTION: The preferred skills suggest a focus on relationship management and resolving issues effectively.

💰 Compensation & Benefits

Salary Range: CAD $22.50 - $28.33 per hour

Benefits:

• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Career development programs
• Banking benefits and discounts

Working Hours: 22.5 hours per week

ASSUMPTION: The benefits and salary are typical for part-time roles at a prominent financial institution like TD.

📌 Applicant Insights

🔍 Company Context

Industry: Banking, focusing on personal and commercial banking

Company Size: 95,000+ employees, providing varied career opportunities

Founded: Not specified, but part of longstanding banking industry

Company Description:

• One of the largest banks in North America by branch count
• Well-regarded for delivering excellent customer experiences
• Offers a stimulating work environment with a large global presence

Company Specialties:

• Personal & commercial banking
• Asset management and insurance
• Capital markets products & services

Company Website: https://careers.td.com/

ASSUMPTION: TD's commitment to customer service and expansive operations is assumed based on its well-known industry position.

📊 Role Analysis

Career Level: Entry-level role suitable for those with foundational customer service experience

Reporting Structure: Reports to a Manager of Customer Experience or Branch Manager

Work Arrangement: Predominantly in-branch, on-site with defined part-time hours

Growth Opportunities:

• Regular performance and development discussions
• Access to TD’s learning platform for skill enhancement
• Potential for advancement within the branch network

ASSUMPTION: Opportunities for professional growth are presumed available given TD's large scale and emphasis on employee development.

🌍 Location & Work Environment

Office Type: Branch location in a community setting

Office Location(s): Saint-Léonard, Quebec, Canada

Geographic Context:

• Located in a well-populated, urban area
• Accessible environment for commuting employees
• Engagements with diverse local clientele

Work Schedule: 22.5 hours weekly, likely within regular banking hours

ASSUMPTION: The work environment is presumed supportive and customer-centric, typical of TD branch operations.

💼 Interview & Application Insights

Typical Process:

• Initial application submission and resume review
• Contact from TD recruitment team for further screening
• In-person or phone interview with hiring managing

Key Assessment Areas:

• Customer service orientation
• Problem-solving abilities
• Knowledge of banking products

Application Tips:

• Highlight relevant customer service experience
• Showcase adaptability and eagerness to learn
• Research TD’s customer service values and align with them

ATS Keywords: Customer Experience, Banking, Teamwork, Adaptability, Financial Transactions

ASSUMPTION: The assessment areas are derived from common skills required in customer-focused banking roles.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• TD-specific internal banking systems
• Standard office software (e.g., MS Office Suite)

ASSUMPTION: The tools are assumed based on industry standards and are typical for roles involving customer interactions and transaction management.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric focus
• Commitment to diversity and inclusion
• Focus on employee growth and development

Work Style:

• Team-oriented and collaborative
• Adaptable to branch-specific challenges
• Efficient and detail-oriented

Self-Assessment Questions:

• Am I passionate about helping customers solve their banking needs?
• How do I handle high-pressure situations with ease?
• Do I enjoy working in a team-oriented environment?

ASSUMPTION: The values and style reflect TD’s well-documented emphasis on a supportive and collaborative working culture.

⚠️ Potential Challenges

• Adapting to fast-paced customer service environments
• Navigating complex customer issues with tact
• Balancing part-time schedule with workload
• Staying updated with banking product knowledge

ASSUMPTION: Challenges listed are assumed from typical part-time roles in customer service within the banking sector.

📈 Similar Roles Comparison

• Potential for transition to full-time opportunities
• Ability to specialize in areas like loan processing or personal advising
• Comparison with similar positions at leading banks

ASSUMPTION: This comparison presumes the candidate's potential mobility within the bank based on performance and interest.

📝 Sample Projects

• Participate in a branch-wide promotional event
• Support the implementation of new customer service processes
• Contribute to team meetings and strategy sessions

ASSUMPTION: These projects are illustrative examples of possible activities a Customer Experience Associate might undertake.

❓ Key Questions to Ask During Interview

• What are the primary tools and systems used in daily operations?
• How is success measured for this role within the branch?
• What opportunities exist for learning and development?
• Can you describe the team dynamic and management style?
• How does TD support work-life balance, especially in a part-time role?

ASSUMPTION: Questions are framed to gather clarity on role expectations and the work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for a potential phone screening by TD recruitment team
• Research TD’s customer service philosophy to align your responses
• Consider illustrating your adaptability and teamwork skills in the interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.