Customer Experience Associate- VSL, Marcel-Laurin

📌 Core Information

🔹 Job Title: Customer Experience Associate - VSL, Marcel-Laurin

🔹 Company: TD

🔹 Location: Saint-Laurent, Quebec, Canada

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Performing customer service transactions and providing advice on products and solutions
• Building long-term relationships with customers to enhance their experience
• Processing standard financial transactions, ensuring compliance with industry regulations
• Promoting banking products by understanding and meeting customer needs

ASSUMPTION: The role requires strong interpersonal skills to manage customer relationships effectively and is likely suitable for those who enjoy engaging with customers and providing tailored advice.

📋 Key Responsibilities

✅ Process financial transactions like deposits, withdrawals, and bill payments accurately

✅ Understand and recommend banking solutions tailored to customer needs

✅ Resolve customer concerns using standardized procedures

✅ Achieve business objectives by promoting products and completing processes efficiently

✅ Help maintain a positive work environment by promoting team effectiveness

✅ Deliver quality customer experiences and suggest operational improvements

ASSUMPTION: The candidate is expected to work efficiently under pressure and handle customer concerns with discretion and professionalism.

🎯 Required Qualifications

Education: High School diploma required; an undergraduate degree is an asset

Experience: Minimum of 1 year of relevant experience

Required Skills:

• Strong customer service and communication skills
• Organizational and time management abilities
• Knowledge of MS Office (Word, Excel, Outlook)

Preferred Skills:

• Adaptability and problem-solving skills
• Proficiency in additional languages (particularly French for Quebec)

ASSUMPTION: The successful applicant will likely need to efficiently handle multiple tasks simultaneously, demonstrating adaptability in a fast-paced banking environment.

💰 Compensation & Benefits

Salary Range: $22.50 to $28.33 CAD per hour

Benefits:

• Health and well-being benefits
• Savings and retirement programs
• Paid time off and banking benefits

Working Hours: 18.75 hours per week with some flexibility required

ASSUMPTION: Compensation is competitive within the banking industry, with opportunities for professional growth and advancement based on performance.

📌 Applicant Insights

🔍 Company Context

Industry: Banking, which is a critical component of the global financial services sector

Company Size: 10,001+ employees, offering extensive resources and career advancement opportunities

Founded: Not Specified

Company Description:

• One of the world’s leading global financial institutions
• Committed to delivering exceptional customer experiences
• Invests in employee development and growth

Company Specialties:

• Personal & commercial banking
• Brokerage services
• Asset management

Company Website: https://careers.td.com/

ASSUMPTION: TD Bank offers a stable and supportive work environment conducive to career growth.

📊 Role Analysis

Career Level: Entry-level to early career, suitable for individuals building their expertise in customer service

Reporting Structure: Likely reports to a branch manager or team lead

Work Arrangement: On-site with potential for career progression within the branch or wider network

Growth Opportunities:

• Development through training and mentorship programs
• Performance-based promotions and salary increases
• Pathways into specialized roles within the bank

ASSUMPTION: The position serves as a foundational role within the bank’s career ladder, offering numerous advancement opportunities for dedicated individuals.

🌍 Location & Work Environment

Office Type: Banking branch environment

Office Location(s): Saint-Laurent, Quebec, Canada

Geographic Context:

• Located in a dynamic and culturally diverse area
• Accessible by public transportation and major roadways
• A hub for community and financial services activity

Work Schedule: Primarily weekday daytime hours with possible scheduling flexibility for peak banking hours

ASSUMPTION: The office environment is customer-focused and team-oriented, ideal for those who thrive in interactive settings.

💼 Interview & Application Insights

Typical Process:

• Initial application submission through TD’s career portal
• Phone screening to assess basic qualifications
• In-person or virtual interview with hiring panel

Key Assessment Areas:

• Customer service skills and experience
• Problem-solving abilities
• Interpersonal and communication skills

Application Tips:

• Highlight any customer service experience
• Prepare examples of problem resolution in a past role
• Research TD’s values and customer service approach

ATS Keywords: Customer Experience, Financial Transactions, Problem Solving, Communication

ASSUMPTION: Candidates should prepare to demonstrate their customer interaction skills and fit within TD’s service-oriented culture.

🛠️ Tools & Technologies

• MS Office Suite
• Banking transaction software
• Customer relationship management tools

ASSUMPTION: Familiarity with essential office software and transaction systems is a key component for daily operations at TD Bank.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service
• Diversity and inclusion
• Transparency and trust

Work Style:

• Collaborative team player
• Proactive and self-motivated
• Adaptable to changing priorities

Self-Assessment Questions:

• Are you comfortable working directly with customers daily?
• Can you handle problem resolution effectively under pressure?
• Are you able to adapt to a structured and regulated work environment?

ASSUMPTION: TD values candidates who are not only skilled but also align strongly with company values and culture, particularly customer-focused individuals.

⚠️ Potential Challenges

• Handling high volumes of customer interactions
• Maintaining accuracy in financial transactions
• Balancing multiple priorities in a fast-paced setting
• Ensuring compliance with policies and regulations

ASSUMPTION: Candidates should be prepared for an environment that demands efficiency and accuracy, with strong support from the team and management.

📈 Similar Roles Comparison

• Differences in financial services firms vary with customer service focus
• Role expectations can differ in terms of sales and service ratios
• Promotional opportunities may vary depending on company size and structure

ASSUMPTION: While similar roles may exist, TD’s emphasis on customer experience provides a unique context for success and advancement.

📝 Sample Projects

• Customer satisfaction improvement initiatives
• Efficient transaction process model implementation
• Cross-promotional sales strategy design

ASSUMPTION: In this role, involvement in service improvement and operational efficiency projects may be available depending on branch initiatives.

❓ Key Questions to Ask During Interview

• What does a typical day look like for someone in this role?
• How does TD support career growth and development?
• What training and mentorship opportunities are provided?
• How is success measured for this position?
• What are the main challenges faced by the team?

ASSUMPTION: These questions help gauge the role's expectations and demonstrate a proactive interest in TD’s culture and your potential career path within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience
• Prepare for the interview by understanding TD’s core values
• Be ready to discuss your customer service philosophy
• Follow up with the recruiter post-interview for feedback

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.