Customer experience - Columbus blvd

📌 Core Information

🔹 Job Title: Customer Experience - Columbus Blvd

🔹 Company: Five Below

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Ensuring excellent customer service by all team members.
• Leading and achieving customer service score goals.
• Overseeing front-end operations and merchandising standards.
• Executing store opening, closing, and maintenance tasks.

ASSUMPTION: This role focuses on enhancing customer interaction and operational efficiency in the store, based on the given core responsibilities.

📋 Key Responsibilities

✅ Ensure all crew members are delivering exceptional customer service through direct engagement with customers.

✅ Train crew on the B.E.S.T. customer service framework to ensure swift, friendly interactions.

✅ Lead the store in achieving set customer service goals by the District Manager.

✅ Manage front-end operations, ensuring merchandise adheres to brand standards.

✅ Execute store opening, closing, cleanliness, recovery, and readiness tasks.

✅ Perform duties of the store manager in their absence.

✅ Collaborate with the store manager in hiring, training, coaching, and supervising store staff.

✅ Review and act on corporate communications effectively.

✅ Engage with the store leadership team in managing merchandise and recovery processes.

✅ Conduct store maintenance tasks including trash removal, and cleaning duties.

ASSUMPTION: Details are derived from the description provided, integrating common tasks for front-end retail leaders.

🎯 Required Qualifications

Education: High School Graduate or equivalent. College experience preferred.

Experience: At least 2 years of management experience.

Required Skills:

• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking and problem-solving

Preferred Skills:

• Team Leadership and Training
• Store Operations and Merchandising

ASSUMPTION: Preferred skills focus on leadership and operational competencies, appropriate for this supervisory role.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive for the retail industry.

Benefits:

• Health coverage
• Financial and personal wellness support
• Employee discounts

Working Hours: Full-time, with flexible scheduling including potential evenings, weekends, and travel.

ASSUMPTION: Benefits likely align with standard retail offerings, with flexibility due to typical business hours.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focusing on affordable, trend-driven products.

Company Size: 10,001+ employees, indicating robust operational capacity and potential for internal development.

Founded: 2002

Company Description:

• Encourages a culture of fun and creativity.
• Pioneers in providing value-driven products.
• Committed to community and associate development.

Company Specialties:

• Retail operations
• Customer experience enhancement
• Merchandising

Company Website: http://www.fivebelow.com

ASSUMPTION: Retail specialization indicates potential for career growth within customer service and store management verticals.

📊 Role Analysis

Career Level: Mid-level management role.

Reporting Structure: Reports directly to Store Manager, collaborates with district management and store team.

Work Arrangement: On-site, with flexible hours to accommodate business needs.

Growth Opportunities:

• Potential progression to Store Manager roles.
• Opportunities in district management or specialized retail functions.
• Skill development through company training programs.

ASSUMPTION: Growth potential is significant in a large retail company, especially with internal career development programs.

🌍 Location & Work Environment

Office Type: In-store retail environment.

Office Location(s): Various locations across the United States.

Geographic Context:

• Well-connected by public transportation in urban areas.
• Varied customer demographics, enhancing retail exposure.
• Dynamic working atmosphere promoting employee engagement.

Work Schedule: Flexible, with scheduling requirements including day, evening, and weekend shifts.

ASSUMPTION: The environment fosters adaptability and teamwork, essential in a retail setting.

💼 Interview & Application Insights

Typical Process:

• Initial resume screening and application review.
• Phone interview with recruiting team.
• In-person or virtual interview with store leadership.

Key Assessment Areas:

• Customer service excellence
• Leadership capability
• Problem-solving skills

Application Tips:

• Highlight experience in retail and customer service.
• Emphasize flexibility and teamwork abilities.
• Prepare examples of past leadership and problem-solving experiences.

ATS Keywords: Customer service, Retail management, Leadership, Store operations, Multi-tasking

ASSUMPTION: Standard application process reflects typical retail hiring practices focusing on operational expertise and leadership potential.

🛠️ Tools & Technologies

• POS Systems
• Retail management software
• Merchandising tools

ASSUMPTION: Technology use typical for retail management roles includes point-of-sale and inventory systems.

👔 Cultural Fit Considerations

Company Values:

• Encourage creativity and innovation
• Promote fun and upbeat environment
• Focus on community and teamwork

Work Style:

• Fast-paced and collaborative setting
• Hands-on management approach
• Flexibility and adaptability are crucial

Self-Assessment Questions:

• Do I thrive in a dynamic and customer-centric environment?
• Am I adaptable to varied work schedules?
• Can I lead and motivate a team effectively?

ASSUMPTION: Ideal candidates resonate with the company’s values of innovation and fun-loving culture.

⚠️ Potential Challenges

• Maintaining high customer service levels consistently.
• Managing diverse teams with varied experience levels.
• Balancing operational demands with creative merchandising.
• Flexible scheduling may require shift coverage changes.

ASSUMPTION: Challenges typical in retail, requiring strong leadership and organizational skills.

📈 Similar Roles Comparison

• Store Manager roles may offer broader oversight responsibilities.
• District Manager positions include multi-store management but require higher experience levels.
• Customer Service Managers focus specifically on service quality improvements.

ASSUMPTION: Comparisons highlight career progression paths within retail hierarchy.

📝 Sample Projects

• Developed customer interaction training programs.
• Led store layout redesigns to improve customer flow and sales.
• Implemented new inventory management processes reducing out-of-stock incidents.

ASSUMPTION: Projects align with typical retail management improvements enhancing store performance.

❓ Key Questions to Ask During Interview

• What are the key performance indicators for this role?
• Can you describe a typical day or week in this position?
• What are the biggest challenges the store currently faces?
• How does Five Below support career advancement for its employees?
• What are the core values that guide the company culture?

ASSUMPTION: Inquiries reflect interest in role expectations, challenges, and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Five Below Careers page
• Prepare your resume with relevant experience highlighted.
• Ensure contact information is accurate for easy communication.
• Be ready for potential interviews by reviewing your experience.
• Monitor your email for upcoming notifications from Five Below.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.