Customer Experience Coordinator-Park Place Porsche Dallas

📌 Core Information

🔹 Job Title: Customer Experience Coordinator-Park Place Porsche Dallas

🔹 Company: Asbury Automotive

🔹 Location: Dallas, Texas, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing a high volume of inbound and outbound calls.
• Identifying customer needs and scheduling appointments.
• Providing detailed service information and solutions through effective communication.
• Maintaining thorough documentation in a customer management system.

ASSUMPTION: The role focuses heavily on communication and organization to improve the overall customer experience, as implied by the emphasis on being a 'Customer Experience Coordinator'.

📋 Key Responsibilities

✅ Handle a large volume of inbound calls and emails promptly.

✅ Partner with the service department to book vehicle appointments.

✅ Greet customers and discuss shuttle services if necessary.

✅ Communicate with customers to ascertain automotive service requirements.

✅ Ensure all customer interactions and details are accurately logged.

✅ Execute lead management and address service queries daily.

ASSUMPTION: Emphasis on managing customer service experiences, likely through collaborative communication with internal teams indicating a need for a team-player mindset.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in customer service or similar settings is preferred.

Required Skills:

• Excellent customer service and communication skills.
• Capability to manage a high volume of calls effectively.
• Proficiency in computer and phone systems.
• Ability to maintain organized documentation and multitask.

Preferred Skills:

• Experience with customer tracking systems.
• Prior experience in retail, sales, or service environments.

ASSUMPTION: The required and preferred skills suggest a focus on both technical acumen and interpersonal skills, necessary for meeting job demands.

💰 Compensation & Benefits

Salary Range: Not specified by the employer

Benefits:

• Weekly pay with paid holidays and time off.
• Comprehensive insurance plans including health and life coverage.
• Tuition assistance and career development resources.
• Employee discounts and community engagement opportunities.

Working Hours: 40 hours per week

ASSUMPTION: The comprehensive benefits package suggests the company's commitment to employee satisfaction and long-term retention, which aligns with strategic investments in team development.

📌 Applicant Insights

🔍 Company Context

Industry: Motor Vehicle Manufacturing

Company Size: 10,001+ employees, indicating a substantial resource pool and potential for career advancement.

Founded: Not Specified

Company Description:

• One of the largest automotive retailers in the U.S.
• Operates over 80 retail auto stores with 103 franchises.
• Provides a wide array of automotive products and services.

Company Specialties:

• Sales
• Finance
• Service

Company Website: http://www.asburyauto.com

ASSUMPTION: Asbury Automotive's large size and operational scale suggest frequent opportunities for professional growth and diverse career paths.

📊 Role Analysis

Career Level: Entry-level, suitable for those with minimal experience aiming to develop skills in customer experience coordination.

Reporting Structure: Likely reports to a Service Manager or Customer Experience Manager.

Work Arrangement: On-site, emphasizing face-to-face collaboration and real-time customer interactions.

Growth Opportunities:

• Skill development through company-provided training programs.
• Potential advancement within the customer service and sales departments.
• Networking and professional development at a large organization.

ASSUMPTION: Opportunities for mentoring and advancement are likely given the scale and industry reputation of the employer.

🌍 Location & Work Environment

Office Type: Traditional dealership environment prioritizing client interaction and dynamic team collaboration.

Office Location(s): Dallas, Texas

Geographic Context:

• Located in a major urban area with significant automotive industry activity.
• Potential for local networking with automotive professionals.
• Access to a diverse customer base within a metropolitan setting.

Work Schedule: Standard full-time hours with potential for flexibility depending on business needs.

ASSUMPTION: The on-site setting reflects a company culture centered around teamwork and direct customer engagement.

💼 Interview & Application Insights

Typical Process:

• Initial application submission through the company website or job portal.
• Screening interview with HR or team manager.
• Technical or situational assessment to evaluate relevant skills.

Key Assessment Areas:

• Customer service competency and communication skills.
• Problem-solving abilities and flexibility.
• Capability to handle high-pressure situations and multitask.

Application Tips:

• Highlight relevant customer service or call handling experience.
• Demonstrate technical proficiency with phone and management systems.
• Showcase ability to work efficiently in a fast-paced environment.

ATS Keywords: Customer Service, Communication, Multi-tasking, Problem Solving, Appointment Setting

ASSUMPTION: The selection process focuses on both technical skills and cultural fit within the customer service environment.

🛠️ Tools & Technologies

• Customer Management Systems
• Telecommunication software
• Scheduling applications

ASSUMPTION: Tools are assumed to be fundamental for daily tasks ensuring efficient management of customer interactions and appointments.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in the automotive industry
• Team collaboration and growth

Work Style:

• Customer-facing and interactive
• Detail-oriented and organized
• Proactive problem-solving within team settings

Self-Assessment Questions:

• How do you manage large volumes of customer calls efficiently?
• Provide an example of a time you improved a customer experience.
• How would your previous supervisors describe your teamwork skills?

ASSUMPTION: The company culture values professionalism and excellence in customer service, essential for employee success within the role.

⚠️ Potential Challenges

• Handling a high volume of calls daily.
• Maintaining attention to detail in documentation under pressure.
• Balancing immediate service needs with long-term customer satisfaction.
• Adapting to evolving customer service technologies.

ASSUMPTION: Challenges are typical of customer service roles in dynamic environments with high interaction levels, requiring robust problem-solving skills.

📈 Similar Roles Comparison

• Customer Service Representative with broader task focus.
• Sales Associate emphasizing product sales over service coordination.
• Receptionist with less intensive call management responsibilities.

ASSUMPTION: Role comparisons drawn from industry-standard positions with similar customer engagement and administrative duties.

📝 Sample Projects

• Developing a system to streamline appointment scheduling.
• Analyzing customer feedback for service improvement recommendations.
• Implementing new customer service scripts to enhance communication efficacy.

ASSUMPTION: Projects typically involve enhancement of service protocols and communication processes to improve customer experience.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How does the team collaborate on challenging customer inquiries?
• What tools and resources are provided for managing customer relationships?
• How does the company support ongoing professional development?
• What metrics are used to evaluate success in this role?

ASSUMPTION: Interviews focus on assessing both current skills and future potential to grow within the company's customer service framework.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Prepare a resume highlighting relevant skills and experience.
• Ensure your profile matches key ATS keywords.
• Follow up with HR to confirm receipt of your application.
• Be ready for a phone screening to discuss further details.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.