Customer Experience Executive-Cambodia

📌 Core Information

🔹 Job Title: Customer Experience Executive - Cambodia

🔹 Company: Blacksire

🔹 Location: Sihanoukville, Preah Sihanouk, Cambodia

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: April 2, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling customer queries via live chat and social media
• Resolving product or service problems and following up for resolution
• Liaising with internal departments to resolve issues
• Building sustainable, trust-based relationships with customers

ASSUMPTION: The position requires consistent communication and problem-solving skills given the nature of customer interactions and issue resolution.

📋 Key Responsibilities

✅ Address customer queries and complaints using various communication tools

✅ Resolve issues by clarifying complaints and providing solutions

✅ Coordinate with internal departments for case resolution

✅ Promote products and maintain high service quality

✅ Perform other duties as assigned by the superior

ASSUMPTION: These responsibilities assume a high level of independence and accountability in managing customer interactions.

🎯 Required Qualifications

Education: At least a Diploma in any major

Experience: Not specified, but experience in customer service is beneficial

Required Skills:

• Strong English and Khmer communication skills
• Basic Microsoft Office and Windows OS knowledge
• Problem-solving and interpersonal skills

Preferred Skills:

• Service orientation
• Ability to work under pressure independently

ASSUMPTION: The emphasis is on bilingual communication and basic computer literacy, essential for effective customer service.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Work-life balance with 6 rest days a month
• Potential additional benefits typical in the industry
• Opportunity for personal and professional growth

Working Hours: Rotational shifts, 12 hours a day, 48 hours a week

ASSUMPTION: The role likely includes typical benefits such as health insurance and professional development opportunities, common in customer service positions.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting

Company Size: 201-500 employees

Founded: 2017

Company Description:

• Expertise in Business Process Outsourcing (BPO)
• Provider of digital solutions, innovation, and transformation services
• Experience in various industries such as software development and digital marketing

Company Specialties: Not specified

Company Website: https://www.blacksire.com/

ASSUMPTION: The company's focus on innovation suggests a dynamic work environment that values technology-driven approaches.

📊 Role Analysis

Career Level: Entry-level to lower-mid level, suitable for recent graduates or early career professionals

Reporting Structure: Reports to a customer service manager or team leader

Work Arrangement: On-site in Sihanoukville, Cambodia

Growth Opportunities:

• Career advancement within customer service or transitioning to related roles
• Skill development through diverse customer interactions
• Potential for leadership roles in the future

ASSUMPTION: Professional growth is supported through company initiatives aimed at employee development.

🌍 Location & Work Environment

Office Type: Traditional office setup in a business environment

Office Location(s): Sihanoukville, Preah Sihanouk, Cambodia

Geographic Context:

• Culturally vibrant and growing economy
• Tourist-driven city providing diverse experiences
• Access to local amenities and services

Work Schedule: Rotational shifts requiring flexibility and adaptability

ASSUMPTION: The location's burgeoning economy provides a promising business climate for career development.

💼 Interview & Application Insights

Typical Process:

• Submission of online application
• Initial phone or online screening
• In-person interviews with team leads or managers

Key Assessment Areas:

• Communication and problem-solving skills
• Ability to handle pressure and workload
• Cultural fit with the company values

Application Tips:

• Highlight bilingual abilities in English and Khmer
• Demonstrate experience in customer service or related fields
• Showcase adaptability and ability to manage shifting schedules

ATS Keywords: Customer Service, Communication, Problem Solving, Khmer, English, Microsoft Office, Windows OS

ASSUMPTION: Emphasizing regional language skills will enhance the applicant's profile, given the specific market needs.

🛠️ Tools & Technologies

• Microsoft Office Suite
• Windows Operating System
• Live Chat and Social Media platforms

ASSUMPTION: Proficiency in digital communication tools is crucial for real-time customer interaction and efficient issue resolution.

👔 Cultural Fit Considerations

Company Values:

• Commitment to business excellence
• Community support and environmental responsibility
• Innovation and adaptability

Work Style:

• Service-oriented and customer-focused approach
• Willingness to adapt to a fast-paced work environment
• Collaborative mindset with team coordination

Self-Assessment Questions:

• Can you manage customer interactions with professionalism and efficiency?
• How do you handle stressful situations while maintaining service quality?
• Are you flexible with work hours and schedules?

ASSUMPTION: Candidates should align with a service-focused culture that values growth and innovation.

⚠️ Potential Challenges

• Managing high volumes of customer interactions
• Maintaining service quality under pressure
• Adapting to rotational shifts
• Navigating language and cultural nuances

ASSUMPTION: Successful candidates will thrive in dynamic environments where problem-solving and adaptability are key.

📈 Similar Roles Comparison

• Customer Service Agent in BPO firms
• Technical Support Specialist
• Client Relations Coordinator

ASSUMPTION: The role shares similarities with other customer-facing positions, emphasizing communication and service skills.

📝 Sample Projects

• Developing a customer feedback system for continuous service improvement
• Implementing a live chat protocol to enhance real-time problem-solving
• Designing a cultural training program for teams handling international clients

ASSUMPTION: Projects will likely focus on improving customer satisfaction and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the company’s primary customer service goals?
• How does the team handle escalated customer issues?
• What are the growth paths available for this role?
• Can you describe the team’s culture and dynamics?
• What training is provided for new hires?

ASSUMPTION: These questions aim to clarify expectations and growth potential within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experiences
• Ensure proficiency in English and Khmer is clearly demonstrated
• Provide references from previous customer service roles if available
• Be prepared for an initial interview either online or via phone

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.