🔹 Job Title: Customer Experience Guide - Part Time
🔹 Company: Patagonia
🔹 Location: Charlotte, NC, United States
🔹 Job Type: On-site
🔹 Category: 🎧 Customer Experience (CX)
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Not Specified
Key aspects of this role include:
ASSUMPTION: It is assumed that the candidate will have opportunities to significantly impact customer loyalty and brand image as part of their role.
✅ Optimize the shopping experience to increase customer retention and acquisition.
✅ Engage with customers to assess and fulfill their specific needs.
✅ Maintain accuracy in point-of-sale operations and manage product returns according to store policies.
✅ Keep the store in pristine condition through various merchandising tasks and routine maintenance.
✅ Actively participate in ongoing training and provide support in training new employees.
✅ Foster a positive, inclusive, and safe work environment.
✅ Involve in community partnerships and activism projects, aligning with Patagonia’s environmental mission.
ASSUMPTION: Assumes that duties also entail representing Patagonia in community events, reinforcing the brand's commitment to environmental protections.
Education: Not specified
Experience: Customer service and/or sales experience preferred; retail experience is an advantage.
Required Skills:
Preferred Skills:
ASSUMPTION: Basic understanding of environmental issues is beneficial to align with company ethos.
Salary Range: $20.25 - $22.25 per hour
Benefits:
Working Hours: 20-29 hours per week, with open availability required Friday through Sunday.
ASSUMPTION: Benefits may differ slightly based on the nature of employment and eligibility.
Industry: Retail, focusing on outdoor and environmental consciousness.
Company Size: Approximately 3,530 employees worldwide, offering a collaborative and large-network environment.
Founded: 1973
Company Description:
Company Specialties:
Company Website: http://www.patagonia.com
ASSUMPTION: Company culture greatly values environmental awareness and activism across all operations and roles.
Career Level: Entry-level, with growth opportunities within Patagonia’s retail operations.
Reporting Structure: Reports to the General Manager
Work Arrangement: On-site position in retail environment
Growth Opportunities:
ASSUMPTION: Role allows for significant growth within retail hierarchy, depending on performance and aptitude.
Office Type: Physical retail store setting
Office Location(s): Charlotte, NC
Geographic Context:
Work Schedule: Requires flexibility, with schedules that vary week-to-week. Emphasis on maintaining a work-life balance.
ASSUMPTION: Store’s dynamic hours likely cater to a diverse customer base, hence the focus on flexible availability for staff.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Retail, Sales, Environmental Advocacy, Team-Oriented
ASSUMPTION: The assessment process is designed to gauge not just skills but cultural and values fit with Patagonia.
ASSUMPTION: Proficiency with inventory and sales systems expected, highlighting importance in retail operations.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Cultural fit crucial with company's focus on long-term community and environmental goals.
ASSUMPTION: Challenges around maintaining community focus whilst achieving business targets expected.
ASSUMPTION: Job is more community and values-integrated compared to standard retail roles.
ASSUMPTION: Projects likely focus on driving brand influence and community support rather than mere sales.
ASSUMPTION: Questions provided will help assess fit with team culture and growth opportunities in Patagonia's environment.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
```