S

Customer Experience Manager

Schreiber Foods
Full-time
On-site
Mumbai, Mahārāshtra, India
🎧 Customer Experience (CX)

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Experience Manager

πŸ”Ή Company: Schreiber Foods

πŸ”Ή Location: Mumbai, Mahārāshtra, India

πŸ”Ή Job Type: On-site

πŸ”Ή Category: 🎧 Customer Experience (CX)

πŸ”Ή Date Posted: Mon Mar 31, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Identifying key markets and customers for product portfolio strategies.
  • Supporting Sales partners to enhance their role as strategic partners.
  • Providing research support to Sales Teams in India focusing on Innovation and product development.
  • Collaborating with Sales & Financial teams to capitalize on consumer insights.

ASSUMPTION: This role requires driving strategic growth in the customer experience sphere, leveraging market research to align with business goals and innovation.

πŸ“‹ Key Responsibilities

βœ… Analyze potential markets from various standpoints including customer and competitor analysis.

βœ… Design and implement strategic market research plans.

βœ… Align insights with Local Sales partners and present to internal and external stakeholders.

βœ… Track innovation, prepare financial summaries, and support R&D initiatives.

βœ… Manage vendor relationships and ensure accurate data reporting.

ASSUMPTION: The responsibilities are focused on enhancing consumer insight-driven decisions and optimizing strategic alignment across departments.

🎯 Required Qualifications

Education: Bachelor's Degree with MBA in Marketing, PGDBM, or International Business

Experience: 6+ years of experience in Market Research and Analysis

Required Skills:

  • Market Research
  • Data Analysis
  • Customer Insights

Preferred Skills:

  • Advanced Knowledge in Sales Support
  • Proficiency in Strategic Planning

ASSUMPTION: The job demands advanced expertise in coordinating multifaceted research tasks and leveraging insights to influence business decisions.

πŸ’° Compensation & Benefits

Salary Range: Not specified; typically competitive for the industry and location

Benefits:

  • Health insurance
  • Retirement plans
  • Professional development opportunities

Working Hours: 40 hours per week with limited flexibility

ASSUMPTION: Compensation includes standard benefits seen within large multinational corporations, tailored to the region's industry norms.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Food and Beverage Manufacturing

Company Size: 10,001+ employees, which offers robust career development pathways

Founded: 1945, with a rich history of growth in the dairy and cheese industry

Company Description:

  • A leader in cream cheese, natural cheese, process cheese, beverages, and yogurt production.
  • Operates on five continents with a commitment to sustainable practices.
  • Focuses on customer success through strategic partnerships.

Company Specialties:

  • Food production
  • Cheese and dairy manufacturing
  • Agri-food value chain

Company Website: http://www.schreiberfoods.com

ASSUMPTION: Schreiber Foods operates with a focus on large-scale impact and innovation, which shapes its strategic initiatives and growth models.

πŸ“Š Role Analysis

Career Level: Mid to Senior-level role with strategic influence

Reporting Structure: Likely reports to Senior Marketing or Sales Management

Work Arrangement: On-site, collaborating across departments

Growth Opportunities:

  • Leadership advancement within the Customer Experience division
  • Potential cross-departmental roles in Marketing or Sales
  • Expansion into global strategic roles

ASSUMPTION: Growth in this role will depend on strong performance in aligning market insights with business strategy and results.

🌍 Location & Work Environment

Office Type: Professional office setting within a major city

Office Location(s): Mumbai, Mahārāshtra, India

Geographic Context:

  • Located in a bustling metropolitan area, conducive to business networking.
  • Access to local markets and suppliers is a strategic advantage.
  • Offers opportunities to interact with local and international clients.

Work Schedule: Standard business hours with some business travel required

ASSUMPTION: The role likely offers a dynamic work environment with diverse exposure to market dynamics and consumer trends.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Initial screening application review
  • Phone or video interview with HR
  • In-person interview with department head

Key Assessment Areas:

  • Cultural fit with company values
  • Technical proficiency in market research
  • Strategic thinking and problem-solving skills

Application Tips:

  • Highlight prior relevant market research projects.
  • Demonstrate proficiency in converting data into actionable insights.
  • Prepare to discuss strategic marketing and consumer behavior trends.

ATS Keywords: Market Research, Data Analysis, Consumer Insights, Strategic Partnerships

ASSUMPTION: Successful applicants will illustrate flexibility and strategic insight into the evolving market landscape.

πŸ› οΈ Tools & Technologies

  • Market Research Software
  • Data Visualization Tools
  • CRM platforms

ASSUMPTION: Familiarity with modern data and CRM tools is crucial for managing consumer insights and market analysis effectively.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to doing good through food
  • Focus on customer success
  • Emphasis on teamwork and partnership

Work Style:

  • Collaborative and team-driven
  • Innovative and forward-thinking
  • Results-oriented with a strong ethical foundation

Self-Assessment Questions:

  • Am I able to strategically influence business decisions through data?
  • Can I thrive in a dynamic and diverse work environment?
  • Am I committed to the values and mission of Schreiber Foods?

ASSUMPTION: Ideal candidates will align well with Schreiber’s core value system, emphasizing influence, collaboration, and social responsibility.

⚠️ Potential Challenges

  • Navigating complex market dynamics in a multicultural region
  • Balancing strategic and operational responsibilities
  • Keeping pace with rapid consumer trend shifts
  • Managing cross-functional teams effectively

ASSUMPTION: Candidates should be prepared for challenges typical in fast-paced, global organizations with diverse product lines.

πŸ“ˆ Similar Roles Comparison

  • Higher focus on consumer insights than standard Marketing Manager roles
  • Greater emphasis on cross-departmental collaboration
  • More strategic input in R&D compared to traditional positions

ASSUMPTION: This role demands significant cross-functional communication and strategic input more than similar industry roles.

πŸ“ Sample Projects

  • Developing and implementing a market research plan for a new product line.
  • Conducting in-depth consumer insight analysis to support sales strategies.
  • Collaboration with R&D for product innovation based on market trends.

ASSUMPTION: Projects will often involve direct implications for strategic business outcomes and cross-departmental collaboration.

❓ Key Questions to Ask During Interview

  • How does this role contribute to Schreiber Foods' strategic goals?
  • What are the primary market challenges in the region?
  • How is success measured in this position?
  • Can you provide examples of past successful strategic initiatives?
  • What development opportunities does Schreiber offer to its employees?

ASSUMPTION: Candidates should ask questions that explore strategic influences and growth potential within the company to better understand the alignment with their career goals.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the company website.
  • Prepare a detailed resume emphasizing relevant experience.
  • Include a cover letter tailored to Schreiber Foods' values and the specific role.
  • Follow-up within two weeks if you do not receive a response.
  • Prepare for an initial phone screening.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.