🔹 Job Title: Customer Experience Manager
🔹 Company: The Home Depot
🔹 Location: United States
🔹 Job Type: On-site
🔹 Category: 🎧 Customer Experience (CX)
🔹 Date Posted: Wed Apr 02, 2025
🔹 Experience Level: 0-2
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The job involves leadership without direct reporting responsibilities, focusing more on guiding through influence and example rather than direct authority.
✅ Manage store standards and operations efficiently
✅ Coach and support associates in delivering excellent customer service
✅ Handle escalations and resolve customer concerns promptly
✅ Lead safety initiatives and ensure compliance with all safety procedures
✅ Participate in talent planning and associate evaluations
✅ Execute Manager on Duty (MOD) responsibilities
ASSUMPTION: The role assumes a lack of direct reports but necessitates a strong leadership presence to effectively manage without hierarchical authority.
Education: Completion of a high school diploma or GED
Experience: Minimum of one year of relevant work experience
Required Skills:
Preferred Skills:
ASSUMPTION: The job is open to entry-level candidates with some customer service experience, possibly from other retail environments.
Salary Range: Not specified. However, industry standards for similar roles suggest an annual salary between $50,000 and $60,000 in the retail sector.
Benefits:
Working Hours: Typical full-time schedule of 40 hours per week with variability based on store needs
ASSUMPTION: Benefits commonly offered in the retail sector are assumed to apply, such as healthcare and retirement plans.
Industry: Retail focusing on home improvement
Company Size: 10,001+ employees, indicating a large organizational structure with potential for career growth
Founded: 1979, with a proven track record of stability and growth in the retail industry
Company Description:
Company Specialties:
Company Website: http://www.careers.homedepot.com
ASSUMPTION: The company offers robust training and support structures typical of large, established retailers.
Career Level: Early to mid-career with opportunity for advancement
Reporting Structure: Reports to the Store Manager, collaborating closely with Assistant Store Managers
Work Arrangement: Fully on-site, requiring physical presence in the store
Growth Opportunities:
ASSUMPTION: The role provides substantial pathways for career progress within a large organizational environment.
Office Type: Retail Store Setting
Office Location(s): Based in locations across the United States
Geographic Context:
Work Schedule: Flexible scheduling with potential evening and weekend shifts
ASSUMPTION: Work location specifics are determined by store location and staffing needs.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Leadership, Safety, Retail Operations, Talent Management
ASSUMPTION: The assessment will focus on practical scenarios and situational judgement exercises relevant to retail management.
ASSUMPTION: Tools and technologies are standard across major retail operations to enhance efficiency and track performance.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates should be prepared to align closely with the company’s customer-first ethos and collaborative work environment.
ASSUMPTION: The nature of retail requires constant adaptation and customer engagement, posing challenges to less experienced individuals.
ASSUMPTION: Applicants should consider career goals and how this role aligns with long-term aspirations in retail management.
ASSUMPTION: Projects focus on operational efficiency, customer satisfaction, and safety, mirroring the core aspects of the role.
ASSUMPTION: These questions can provide clarity on role expectations and potential growth and align interests with job duties.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.