🔹 Job Title: Customer Experience Manager
🔹 Company: Five Below
🔹 Location: United States
🔹 Job Type: On-site
🔹 Category: 🎧 Customer Experience (CX)
🔹 Date Posted: March 31, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The role focuses heavily on enhancing customer experiences and supporting team development through leadership and operational strategies.
✅ Ensure customer engagement and satisfaction through direct interaction
✅ Train staff on customer service quality
✅ Lead store operations to maintain and improve service scores
✅ Oversee front-end operations including merchandising and equipment readiness
✅ Perform store opening, closing, and management duties as needed
✅ Collaborate in staff recruitment, training, and development
✅ Participate in broader merchandising and recovery efforts
✅ Maintain store cleanliness, including routine maintenance
ASSUMPTION: Responsibilities indicate a supervisory and supportive role focused on customer service excellence and operational efficiency.
Education: High school diploma or equivalent required; college experience preferred
Experience: Minimum of 2 years in a management position
Required Skills:
Preferred Skills:
ASSUMPTION: The job favors candidates with a blend of managerial experience and a strong customer service focus, highlighting the need for supervisory, multitasking, and communication skills.
Salary Range: Not specified
Benefits:
Working Hours: Flexible schedule; may include nights, weekends, and some travel
ASSUMPTION: Compensation details are not listed, but the role would typically offer competitive benefits aligned with retail industry standards.
Industry: Retail
Company Size: Over 10,001 employees
Founded: 2002, offering a dynamic and growing work environment
Company Description:
Company Specialties:
Company Website: http://www.fivebelow.com
ASSUMPTION: The company emphasizes culture and creativity, leveraging a large workforce for nationwide impact, especially appealing to younger audiences.
Career Level: Mid-level management
Reporting Structure: Reports to Store Manager, collaborates with store leadership
Work Arrangement: On-site with some flexibility required
Growth Opportunities:
ASSUMPTION: This role provides a pathway to higher management positions through demonstrated leadership capabilities and achievement of customer service goals.
Office Type: Retail store environment
Office Location(s): Various retail locations across the United States
Geographic Context:
Work Schedule: 40 hours per week, with variable shifts including evenings and weekends
ASSUMPTION: The role requires adaptability to different work hours and environments typical of retail operations.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Management, Training, Leadership, Retail
ASSUMPTION: The application process is designed to identify strong candidates with a proactive approach to customer experience management in a retail setting.
ASSUMPTION: Familiarity with typical retail operational tools is necessary for seamless integration into the role.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates should align with Five Below’s fun and customer-focused culture, aiming to create an engaging work environment.
ASSUMPTION: Challenges typical of retail management will require strong leadership and operational skills to overcome.
ASSUMPTION: Responsibilities and required skills are in line with mid-level retail management positions with a strong customer service focus.
ASSUMPTION: Projects will largely focus on enhancing customer experience and store efficiency.
ASSUMPTION: Questions should focus on understanding role expectations, challenges, and alignment with company goals.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.