Customer Experience Manager 5196

📌 Core Information

🔹 Job Title: Customer Experience Manager 5196

🔹 Company: Five Below

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: March 29, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Ensuring exceptional customer service and a WOW experience
• Training and supervising team members in customer service best practices
• Leading front-end operations and maintaining high customer service scores
• Collaborating with store management on recruitment, training, and staff development

ASSUMPTION: It is assumed that this role is crucial for maintaining customer satisfaction and operational efficiency, given its emphasis on leadership in customer service and staff management.

📋 Key Responsibilities

✅ Ensures all crew members are delivering outstanding customer service via personal contact

✅ Trains team on the B.E.S.T. customer service model for efficient and friendly checkout

✅ Leads store operations to achieve customer service score targets

✅ Oversees front-end merchandising standards and equipment functionality

✅ Manages opening/closing procedures, store readiness, and cleanliness

✅ Acts in the capacity of store manager when necessary

✅ Partners in recruiting, training, coaching, and supervising crew members

✅ Reviews and responds to corporate communications

✅ Performs store maintenance and participates in merchandising procedures

ASSUMPTION: This role appears central to the overall customer experience strategy, indicating involvement in both day-to-day operations and strategic retail objectives.

🎯 Required Qualifications

Education: High School Graduate or equivalent; College experience preferred

Experience: Minimum 2 years of management experience required

Required Skills:

• Excellent verbal and written communication skills
• Ability to multi-task and maintain composure under pressure
• Creative thinking and problem-solving skills

Preferred Skills:

• Experience in training and development
• Experience in retail or customer-facing roles

ASSUMPTION: Preferred skills suggest an interest in candidates with experience in dynamic, customer-driven environments, aiding in seamless adaptation to Five Below's culture.

💰 Compensation & Benefits

Salary Range: Not specified. Suggested to refer to industry standards for comparable roles.

Benefits:

• Health coverage options
• Financial and personal wellness programs
• Employee discounts

Working Hours: Standard 40-hour week with flexible scheduling needs, including evenings and weekends.

ASSUMPTION: Benefits underline a commitment to employee well-being, typical of larger retail chains aiming to attract motivated employees.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focused on low-cost items targeting tweens, teens, and beyond

Company Size: 10,001+ employees, providing diverse networking opportunities and career growth

Founded: 2002; notable for rapid expansion and strong market presence

Company Description:

• Commitment to fun, creativity, and affordability in retail
• Unique energetic culture with a focus on big ideas and passion
• Encouragement of employee-driven innovations

Company Specialties: Retail variety, trend-focused merchandising, and value pricing

Company Website: www.fivebelow.com

ASSUMPTION: Five Below likely values and supports employee innovation within its encouraging corporate culture, fostering a dynamic work environment.

📊 Role Analysis

Career Level: Mid-level management, with a focus on customer service leadership

Reporting Structure: Reports to Store Manager and collaborates with district and regional management teams

Work Arrangement: Primarily on-site, with a hands-on role in store operations

Growth Opportunities:

• Potential advancement to higher management roles
• Opportunity to lead larger team operations
• Increased involvement in strategic customer service initiatives

ASSUMPTION: As Five Below continues to grow, this role may evolve to include broader strategic elements, reflecting changes in retail dynamics.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Various locations across the United States

Geographic Context:

• Retail locations likely place near key customer demographics
• Access to a broad consumer base in urban or suburban areas
• Proximity to distribution centers and supply lines

Work Schedule: Includes flexible day, evening, and weekend shifts

ASSUMPTION: Given its retail nature, this role demands adaptability in varying customer traffic and operational needs at different store locations.

💼 Interview & Application Insights

Typical Process:

• Initial online application
• Preliminary phone screening with HR
• In-person interview with store leadership

Key Assessment Areas:

• Customer service expertise
• Team leadership and training capabilities
• Problem-solving under pressure

Application Tips:

• Highlight relevant customer service and management experience
• Showcase flexibility and creative problem-solving skills
• Prepare examples of past team leadership successes

ATS Keywords: Customer Service, Team Leadership, Merchandising, Communication, Retail Operations

ASSUMPTION: Interview focus appears heavily on practical retail management experience and cultural fit with Five Below's dynamic environment.

🛠️ Tools & Technologies

• Point of sale (POS) systems
• Inventory management software
• Corporate communication platforms

ASSUMPTION: Familiarity with retail-specific software and communication tools is expected to facilitate operational efficiency.

👔 Cultural Fit Considerations

Company Values:

• Fun and energetic work atmosphere
• Encouragement of creativity and initiative
• Commitment to affordable and diverse product offerings

Work Style:

• Team-oriented with strong collaborative skills
• Able to adapt to a fast-paced retail environment
• Innovative mindset with proactive problem-solving

Self-Assessment Questions:

• Do I excel in customer service and team leadership?
• Can I adapt to changing priorities in a retail setting?
• How do I embody Five Below's culture in my work approach?

ASSUMPTION: Candidates who thrive in energetic, customer-focused environments will align well with Five Below's cultural expectations.

⚠️ Potential Challenges

• Managing dynamic customer service demands
• Navigating busy retail periods with composure
• Balancing operational and strategic responsibilities
• Maintaining high standards in a fast-paced workplace

ASSUMPTION: Challenges typical of a retail management role suggest need for strong organizational and adaptable leadership skills.

📈 Similar Roles Comparison

• Similar to Store Manager roles with a focus on customer experience
• In contrast, Operations Manager roles may include broader logistical duties
• Compared to Sales Manager positions, more emphasis on customer service capabilities

ASSUMPTION: This role sits at the intersection of customer service and operational management, crucial for customer satisfaction strategies.

📝 Sample Projects

• Launching a new customer service initiative
• Redesigning front-end merchandising displays
• Developing a training program for new hires

ASSUMPTION: Projects will likely engage customer service metrics improvement and operational excellence.

❓ Key Questions to Ask During Interview

• What are the main customer service goals for this store?
• How does Five Below support ongoing employee development?
• What are recent challenges faced by the customer service team, and how were they addressed?
• Can you describe a typical day in this role?
• What strategies drive customer satisfaction scores improvements?

ASSUMPTION: Questions designed to assess company culture fit and understanding of operational priorities are beneficial to candidates.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's career website
• Prepare a resume highlighting relevant experience
• Craft a cover letter focused on your customer service leadership skills
• Gather references who can speak to your management capabilities
• Be ready for phone and in-person interview stages

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.