🔹 Job Title: Customer Experience Manager
🔹 Company: The Home Depot
🔹 Location: United States
🔹 Job Type: On-site
🔹 Category: 🎧 Customer Experience (CX)
🔹 Date Posted: Wed Apr 02 2025
🔹 Experience Level: 0-2
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The role requires a proactive approach to store management, emphasizing leadership and quick decision-making in operational aspects.
✅ Drive customer service and associate engagement through coaching and recognition of service excellence.
✅ Manage store operations to ensure readiness and compliance with company policies.
✅ Enforce safety procedures and handle customer service escalations efficiently.
✅ Execute daily operational tasks including opening and closing of the store.
ASSUMPTION: Emphasis is placed on fostering a positive customer experience and ensuring the safety of all store operations.
Education: High school diploma or GED required.
Experience: Minimum of one year of work experience is required.
Required Skills:
Preferred Skills:
ASSUMPTION: The role prioritizes customer service and operational management skills as essential, reflecting the company's commitment to customer satisfaction.
Salary Range: Not specified; industry context suggests competitive compensation aligned with retail management positions.
Benefits:
Working Hours: 40 hours per week with potential overtime during peak periods.
ASSUMPTION: Benefits offered are typical for large retail chains, including health and retirement options.
Industry: Retail - The Home Depot dominates the home improvement market.
Company Size: Over 10,001 employees, indicating a large-scale operation with potential for career advancement.
Founded: 1979
Company Description:
Company Specialties:
Company Website: http://www.careers.homedepot.com
ASSUMPTION: The company's established market presence and size offer employees stability and growth opportunities.
Career Level: Entry to mid-level management with leadership responsibilities.
Reporting Structure: Reports to Store Manager, collaborating with Assistant Store Managers.
Work Arrangement: Full-time on-site work environment.
Growth Opportunities:
ASSUMPTION: The role serves as a significant stepping stone for career advancement into regional or corporate positions.
Office Type: Retail store environment
Office Location(s): Nationwide across the United States
Geographic Context:
Work Schedule: Varies with operational hours; includes weekends and holidays.
ASSUMPTION: Retail roles typically require flexible schedules to accommodate peak shopping times.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Leadership, Safety Procedures, Operational Management
ASSUMPTION: The hiring process is rigorous given the operational and leadership emphasis of the role.
ASSUMPTION: Proficiency in retail technology is essential for managing operational tasks effectively.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who thrive in dynamic settings and value teamwork will fit well culturally.
ASSUMPTION: The role demands resilience and multitasking in a retail context where customer needs are constant.
ASSUMPTION: The position aligns closely with mid-level retail management roles focusing on customer experience and team leadership.
ASSUMPTION: Sample projects are focused on enhancing store operations and safety.
ASSUMPTION: These questions help gauge alignment with company expectations and growth potential.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.