🔹 Job Title: Customer Experience Manager
🔹 Company: ABBYY
🔹 Location: Hungary
🔹 Job Type: Remote
🔹 Category: 🎧 Customer Experience (CX)
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote
Key aspects of this role include:
ASSUMPTION: The role might involve significant interaction with technology teams and may require availability across different time zones, assuming the global nature of ABBYY's clientele.
✅ Serve as the primary contact for enterprise customers, ensuring full value from support contracts
✅ Leverage expertise in ABBYY tools to create and optimize automation solutions
✅ Conduct regular check-ins and provide technical guidance
✅ Apply analytical and programming skills for issue diagnosis and solution design
✅ Conduct annual system health checks and track customer health metrics
✅ Perform code reviews and debugging to ensure implementation quality
✅ Utilize generative AI for data extraction and processing innovations
✅ Collect customer feedback for service quality enhancement
ASSUMPTION: Responsibilities also likely include leadership dimensions, guiding junior team members, and contributing to team strategy development, given the seniority of the role.
Education: Not specified
Experience: 8+ years in OCR, IDP, and automation; 3+ years in ABBYY tools specialization
Required Skills:
Preferred Skills:
ASSUMPTION: A degree in a relevant field such as Computer Science or Engineering is likely preferred due to the technical nature of the role.
Salary Range: Not specified
Benefits:
Working Hours: 40 hours per week with flexible hours
ASSUMPTION: Compensation package may be competitive given the seniority and expertise required for the role, aligned with industry standards.
Industry: Software Development with a focus on AI and automation
Company Size: 501-1,000 employees, offering opportunities for networking and collaboration
Founded: 1989
Company Description:
Company Specialties:
Company Website: https://www.abbyy.com
ASSUMPTION: ABBYY's commitment to diversity and technological innovation suggests ongoing opportunities for personal and professional growth.
Career Level: Senior management with responsibilities over technical and customer-focused outcomes
Reporting Structure: Likely reports to a VP or Director within the Customer Excellence organization
Work Arrangement: Predominantly remote with flexible hybrid options available
Growth Opportunities:
ASSUMPTION: The role may offer pathways into broader organizational leadership roles, leveraging the skill set in strategic decision-making related to customer and technical services.
Office Type: Remote with potential hybrid workspaces
Office Location(s): Budapest, Hungary
Geographic Context:
Work Schedule: 40 hours per week with flexibility and remote working
ASSUMPTION: The role's flexibility in location and hours may be ideal for candidates seeking a strong work-life balance alongside professional challenges.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Experience, Technical Solution Design, AI Knowledge, Enterprise Support Management, Automation
ASSUMPTION: The recruitment process likely values a combination of technical know-how and customer-centric approach, reflecting the dual focus of the role.
ASSUMPTION: Familiarity with these tools is crucial, and candidates with advanced understanding will have an advantage in the hiring process.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Cultural fit may rely heavily on the ability to adapt to a dynamic environment and work collaboratively within a diverse, international team.
ASSUMPTION: The high responsibility level might come with pressure to meet deadlines and manage competing priorities effectively.
ASSUMPTION: The role is akin to positions requiring both technical expertise and customer relationship management, offering a blend of strategic and operational responsibilities.
ASSUMPTION: Projects are likely to involve collaboration with both technical teams and external stakeholders, requiring adept project management skills.
ASSUMPTION: These questions help gauge company expectations and determine how well-suited the role is to the candidate's skills and career goals.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.