Customer Experience Manager - Full Time North Margate

📌 Core Information

🔹 Job Title: Customer Experience Manager - Full Time North Margate

🔹 Company: Five Below

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: March 29, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading and training crew members to ensure a superior customer service experience.
• Managing front-end operations, including merchandising and equipment supervision.
• Maintaining store cleanliness and readiness at all times.
• Supporting store management in various operational aspects and in the store manager's absence.

ASSUMPTION: The job overview appears to emphasize leadership in customer service and operational excellence, suggesting a dynamic environment with direct customer interactions.

📋 Key Responsibilities

✅ Ensure crew members provide personal contact to "Wow" the customer.

✅ Train crew on the B.E.S.T. customer service experience for fast, friendly checkouts.

✅ Lead store to achieve customer service score goals.

✅ Manage front-end operations and ensure merchandising standards.

✅ Perform opening and closing procedures and maintain a tidy store.

✅ Act as store manager in their absence and support in crew management.

✅ Review corporate communications and partner with leadership on merchandising and World Recovery procedures.

✅ Handle store maintenance tasks such as garbage disposal and cleaning.

ASSUMPTION: Responsibilities extend beyond customer interaction to include operational management and collaboration with the store leadership team.

🎯 Required Qualifications

Education: High school graduate or equivalent required; college experience preferred.

Experience: Minimum of 2 years of management experience.

Required Skills:

• Excellent verbal and written communication
• Ability to multi-task and maintain composure under pressure
• Creative thinking and problem-solving

Preferred Skills:

• Further education in management or related field
• Experience in retail environments

ASSUMPTION: The qualifications suggest a candidate with strong leadership potential and problem-solving abilities highly valued in this role.

💰 Compensation & Benefits

Salary Range: Not specified. Comparable roles in retail management may vary based on location and experience.

Benefits:

• Health, financial, and personal wellness supports
• Flexible work schedules
• Opportunities for advancement within the company

Working Hours: 40 hours per week with a flexible schedule including evenings, weekends, and possibly overnight shifts.

ASSUMPTION: Benefits are intended to support a balanced lifestyle while encouraging professional growth within the company.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focusing on providing low-cost goods with a fun shopping experience.

Company Size: 10,001+ employees, providing a robust framework and opportunities for career growth.

Founded: 2002 in Philadelphia, PA.

Company Description:

• Focus on making shopping a fun experience.
• Strong cultural values known as "The Five Below Way."
• High employee engagement with over 20,000 associates.

Company Specialties: Not specified.

• Discount retailing
• Customer engagement
• Innovative merchandising

Company Website: http://www.fivebelow.com

ASSUMPTION: The company's culture and values play a significant role in its operations, likely contributing to its employee satisfaction and customer loyalty.

📊 Role Analysis

Career Level: Mid-level managerial role with opportunities to assume more responsibilities.

Reporting Structure: Reports directly to the Store Manager and may lead in their absence.

Work Arrangement: On-site, in a dynamic retail environment.

Growth Opportunities:

• Potential to transition into store manager roles.
• Opportunities for cross-functional projects and duties.
• Increase retail and customer service expertise.

ASSUMPTION: The role offers a gateway to higher management opportunities within the company, particularly for those keen on developing retail management skills.

🌍 Location & Work Environment

Office Type: Retail store environment.

Office Location(s): North Margate, with potential travel as needed.

Geographic Context:

• Retail location accessible to a diverse customer base.
• Busy shopping area with potential for high foot traffic.
• Proximity to company headquarters providing access to corporate resources.

Work Schedule: Flexible, including weekends and evenings.

ASSUMPTION: The role requires adaptability and a willingness to work during peak retail hours.

💼 Interview & Application Insights

Typical Process:

• Initial application through Company Careers Page.
• Semi-structured interview with HR or Hiring Manager.
• Assessment of situational and leadership skills.

Key Assessment Areas:

• Customer service acumen
• Leadership and team management skills
• Problem-solving under pressure

Application Tips:

• Highlight prior management and customer service experiences.
• Emphasize ability to work in dynamic, fast-paced environments.
• Be prepared to discuss creative problem-solving examples.

ATS Keywords: Customer Service, Leadership, Retail Management, Multi-tasking.

ASSUMPTION: The application process focuses on identifying strong customer service and leadership capabilities as critical factors for selection.

🛠️ Tools & Technologies

• Retail Point of Sale (POS) systems
• Store management software
• Inventory tracking tools

ASSUMPTION: Familiarity with technology and tools used in retail operations is important, although specific tool experience can vary.

👔 Cultural Fit Considerations

Company Values:

• Fun and engaging work environment
• Emphasis on cultural values and teamwork
• Commitment to customer satisfaction

Work Style:

• Highly dynamic and customer-focused
• Innovative and adaptable to change
• Team-oriented with leadership opportunities

Self-Assessment Questions:

• Do you thrive in a fast-paced, customer-centered environment?
• Can you manage multiple tasks and lead a team successfully?
• Are you passionate about creating a top-tier retail experience?

ASSUMPTION: Cultural fit is essential to success, emphasizing a customer-focused and dynamic work approach.

⚠️ Potential Challenges

• Handling high volumes of customer inquiries and complaints
• Maintaining standards and operations under pressure
• Balancing leadership responsibilities with operational tasks
• Adapting to overnight or flexible work schedules

ASSUMPTION: Candidates may face challenges typical of retail environments, such as fluctuating customer demands and operational pressures.

📈 Similar Roles Comparison

• Similar responsibilities to other retail management positions
• Emphasis on customer experience distinguishes it from purely operational roles
• Combines elements of team leadership with direct customer interaction

ASSUMPTION: While similar to other retail manager roles, this position places a unique emphasis on enhancing customer experiences and team leadership.

📝 Sample Projects

• Develop and lead a new customer loyalty program
• Design training sessions for staff on the latest sales strategy
• Launch a regional merchandising campaign to drive sales

ASSUMPTION: Sample projects illustrate the creative and leadership aspects involved in the role.

❓ Key Questions to Ask During Interview

• How do you define exceptional customer service at Five Below?
• What are the key metrics used to evaluate customer satisfaction?
• How does Five Below support career progression for its employees?
• What is the company's approach to handling peak shopping times?
• What technologies are essential for the daily operations of this role?

ASSUMPTION: Questions are designed to gain a deeper understanding of the company's customer service strategy and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to discuss your experience in leading customer-focused teams.
• Highlight any relevant management experience in your resume and cover letter.
• Be prepared for questions that assess your problem-solving and multi-tasking skills.
• Verify legitimate recruiting correspondences via @fivebelow.com email addresses.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.