Customer Experience Manager - Part Time

📌 Core Information

🔹 Job Title: Customer Experience Manager - Part Time

🔹 Company: Michaels Stores

🔹 Location: St. Augustine, FL, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not applicable

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering a customer-centric shopping experience
• Managing front-end operations and expectations
• Leading the omnichannel processes
• Maintaining store recovery standards

ASSUMPTION: The job description assumes a strong emphasis on management of store operations and customer interactions, requiring effective leadership and organizational skills.

📋 Key Responsibilities

✅ Lead and manage adherence to Standard Operating Procedures (SOPs) and company programs.

✅ Ensure execution of company policies and standards, and hold team accountable for store conditions and results.

✅ Plan and lead the execution of classes and in-store events.

✅ Manage and execute shrink and safety programs.

✅ Assist with cash reconciliation and bank deposits.

✅ Train, observe, and coach the customer experience team to achieve results.

✅ Participate in the performance management process and support team talent development.

✅ Serve as Manager on Duty (MOD), ensuring a positive and respectful interaction with customers.

ASSUMPTION: Responsibilities assume an individual ready to take charge of multiple key functions such as team oversight, financial processes, and maintaining store standards.

🎯 Required Qualifications

Education: Not specified

Experience: Retail management experience preferred

Required Skills:

• Customer Service
• Retail Management
• Team Leadership

Preferred Skills:

• Experience in Omnichannel Processes
• Training and Coaching Abilities

ASSUMPTION: Entry assumes relevant professional experience and leadership abilities as critical for successful performance in this role, beyond just educational background.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance

Working Hours: Approximately 20 hours per week, including nights, weekends, and early mornings

ASSUMPTION: Benefits are focused on supporting part-time employees with options pivotal for health and wellness, though specific salary details are not provided.

📌 Applicant Insights

🔍 Company Context

Industry: Retail

Company Size: 10,001+ employees

Founded: 1973

Company Description:

• Leader in creative supplies and retail destination in North America
• Over 1,300 stores operated across 49 states and Canada
• Owner of Artistree and MakerPlace

Company Specialties:

• Crafts
• Framing
• DIY projects

Company Website: www.michaels.com

ASSUMPTION: The role is situated in a large, well-established industry leader offering ample opportunities for career development in retail management.

📊 Role Analysis

Career Level: Mid-level management

Reporting Structure: Reports to Store Manager

Work Arrangement: On-site, part-time

Growth Opportunities:

• Advancement to full-time managerial roles
• Development of leadership and operational skills
• Opportunities for cross-training in Custom Framing

ASSUMPTION: This role is a stepping stone for advancing within retail management, leveraging in-store and team leadership experiences.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): St. Augustine, FL

Geographic Context:

• Located in a customer-facing retail setting
• Possibility of work in non-climate-controlled stock rooms
• Outdoor work involved when managing shopping carts or unloading trucks

Work Schedule: Includes nights, weekends, and early mornings

ASSUMPTION: Applicants should be comfortable working in a dynamic retail environment with varying physical tasks and potential climate variations.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Pre-screening interview with HR
• In-person interview with Store Manager

Key Assessment Areas:

• Leadership capabilities
• Problem-solving skills
• Customer service proficiency

Application Tips:

• Emphasize retail management experience
• Highlight leadership and coaching skills
• Demonstrate knowledge of customer service principles

ATS Keywords: Customer Experience, Retail Management, Team Leadership, SOP Adherence

ASSUMPTION: The application process focuses heavily on leadership abilities and retail management experience, essential for thriving in this position.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Retail inventory management software
• Online scheduling platforms

ASSUMPTION: Competency in retail technology systems is vital for managing store operations effectively.

👔 Cultural Fit Considerations

Company Values:

• Commitment to creativity
• Inclusive and respectful workplace
• Customer-centric service

Work Style:

• Collaborative and team-oriented
• Proactive in problem-solving
• Adaptive to fast-paced retail challenges

Self-Assessment Questions:

• How do you handle challenging customer interactions?
• What steps do you take to ensure SOP compliance?
• How would you coach a team member who is underperforming?

ASSUMPTION: Ideal candidates will resonate with the company’s drive for creativity and inclusivity while maintaining a strong service orientation.

⚠️ Potential Challenges

• Managing team dynamics during peak hours
• Balancing multiple responsibilities simultaneously
• Adapting to last-minute operational changes
• Handling physical demands of retail work

ASSUMPTION: Addressing logistical challenges and maintaining team morale are critical components of success in this role.

📈 Similar Roles Comparison

• Role involves more on-site physical work compared to corporate customer service positions
• Requires direct team management skills unlike entry-level customer-facing roles
• Greater focus on operational efficiency than standard sales positions

ASSUMPTION: The role is best suited for individuals who thrive in hands-on environments with team leadership potential.

📝 Sample Projects

• Enhancing customer service protocols through team training
• Implementing safety programs and tracking compliance
• Coordinating successful in-store promotional events

ASSUMPTION: Projects are designed to integrate customer satisfaction with operational success and team development.

❓ Key Questions to Ask During Interview

• What specific challenges has the store faced in improving customer experience?
• How is success measured for the Customer Experience Manager?
• What opportunities for advancement exist within the team?
• How does the role contribute to the store's larger business goals?
• What is the most common feedback from customers that we should address?

ASSUMPTION: Candidates should seek clarity on performance metrics, advancement potential, and specific customer experience challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the official Michaels Career site
• Prepare your resume to highlight relevant experience and management skills
• Complete any assessments sent via email promptly
• Follow up with the hiring manager within one week of application
• Be prepared to demonstrate understanding of retail operations in interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.