Customer Experience Representative

📌 Core Information

🔹 Job Title: Customer Experience Representative

🔹 Company: AdvancedPCB

🔹 Location: Chandler, Arizona, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engage directly with customers through various stages of the sales process.
• Manage business development and coordinate order fulfillment.
• Collaborate intensively with internal teams and senior executives.
• Emphasize customer satisfaction and operational excellence through continuous interaction.

ASSUMPTION: It is assumed that this role is crucial in maintaining customer relationships and ensuring orders are efficiently managed, contributing to overall customer satisfaction and business success.

📋 Key Responsibilities

✅ Manage product inquiries and convert them into orders.

✅ Collaborate with manufacturing to ensure smooth order processing.

✅ Build and maintain relationships with key customers.

✅ Support external sales representatives to meet sales objectives.

✅ Generate precise sales reports as needed.

✅ Adhere to departmental standard operating procedures.

ASSUMPTION: Responsibilities suggest a focus on meticulous customer interaction and collaboration across departments to guarantee a seamless sales process.

🎯 Required Qualifications

Education: Degree preferred, but equivalent experience is acceptable

Experience: 2-3 years in administration, 3-5 years in sales

Required Skills:

• Proficiency in Microsoft Office Suite
• Excellent written and verbal communication abilities
• Strong conflict resolution and decision-making skills
• Ability to multi-task in a fast-paced team environment

Preferred Skills:

• Knowledge of Printed Circuit Board (PCB) technology

ASSUMPTION: The emphasis on office and communication skills indicates a significant administrative component, along with a preference for industry-specific knowledge (PCBs).

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Not specified

Working Hours: 40 hours per week with set schedules, typical of an on-site role

ASSUMPTION: Compensation details are assumed to align with industry standards for similar roles in electronics manufacturing.

📌 Applicant Insights

🔍 Company Context

Industry: Appliances, Electrical, and Electronics Manufacturing; a rapidly evolving sector focusing on innovation and quality products.

Company Size: 51-200 employees, indicating a scaling environment with potential for growth and direct impact.

Founded: 2017; relatively young, suggesting an innovative and agile company culture.

Company Description:

• A manufacturer specializing in Printed Circuit Boards
• Operates in multiple geographic locations
• Focuses on cutting-edge solutions in electronics manufacturing

Company Specialties:

• Not specified

Company Website: http://www.advanced-pcb.com

ASSUMPTION: The company's focus on PCBs suggests expertise in electronics, offering a stable yet innovative workplace for career development.

📊 Role Analysis

Career Level: Mid-level role suitable for individuals with significant experience in customer service and sales.

Reporting Structure: Likely reports to customer service or sales leadership, with interaction across departments.

Work Arrangement: Strictly on-site, indicating a need for direct interaction with teams and access to sensitive manufacturing and sales information.

Growth Opportunities:

• Potential to move into senior customer service or sales management roles
• Exposure to cross-departmental functions and senior management
• Opportunities to contribute to innovative projects and processes

ASSUMPTION: The role is structured to nurture advancement within the company, capitalizing on customer relationship expertise.

🌍 Location & Work Environment

Office Type: Physical office environment focused on team collaboration

Office Location(s): Chandler, Arizona

Geographic Context:

• Located in a technology hub
• Access to skilled professionals and industry networks
• Proximity to major tech and manufacturing facilities

Work Schedule: Fixed schedule with potential for flexible arrangements or overtime based on departmental needs

ASSUMPTION: The office environment suggests a dynamic setting conducive to collaborative projects and engagement with advanced manufacturing technologies.

💼 Interview & Application Insights

Typical Process:

• Initial application and resume submission online
• Phone screening to assess basic qualifications
• In-person or virtual panel interview

Key Assessment Areas:

• Technical skills and role-specific knowledge
• Communication and interpersonal aptitude
• Problem-solving and decision-making capabilities

Application Tips:

• Highlight PCB and electronics experience
• Demonstrate strong communication skills with examples
• Prepare concise and relevant technical questions

ATS Keywords: Customer service, sales experience, Microsoft Office, conflict resolution, PCB knowledge

ASSUMPTION: Application success may be enhanced by showcasing electronic manufacturing experience and robust customer service skills.

🛠️ Tools & Technologies

• Microsoft Office Suite
• CRM Tools
• Telecommunication platforms

ASSUMPTION: Advanced technology use is likely, requiring familiarity with CRM systems and efficient digital communication tools for seamless operations.

👔 Cultural Fit Considerations

Company Values:

• Innovation and quality in manufacturing processes
• Commitment to customer satisfaction and service excellence
• Collaborative and adaptive team dynamics

Work Style:

• Proactive and customer-oriented approach
• Team-focused with an eagerness for cross-functional collaboration
• Ability to adapt quickly to changes and challenges

Self-Assessment Questions:

• Do you have experience managing customer relationships in a fast-paced environment?
• How do you handle high-stress situations involving multiple stakeholders?
• Are you comfortable working on-site with teams and customers?

ASSUMPTION: Successful candidates will likely thrive in environments that require strong communication and collaborative problem-solving.

⚠️ Potential Challenges

• High volume of customer inquiries and multitasking
• Balancing direct customer interactions with internal collaboration
• Maintaining up-to-date knowledge of PCB technology
• Meeting sales targets while ensuring customer satisfaction

ASSUMPTION: The role may be demanding but offers significant fulfillment through customer impact and team achievements.

📈 Similar Roles Comparison

• Typically involves a blend of sales and customer service responsibilities
• Requires industry-specific knowledge in electronics manufacturing
• Employs relationship-building strategies and technical acumen

ASSUMPTION: Similar roles across industries focus on technical support and business development, making these skills highly transferrable.

📝 Sample Projects

• Developing a customer feedback initiative to enhance service quality
• Coordinating with manufacturing for a product launch execution
• Leading a team training on new CRM software effectiveness

ASSUMPTION: These projects illustrate the proactive and leadership-heavy nature of the role, frequently involving interdepartmental coordination.

❓ Key Questions to Ask During Interview

• What are the immediate challenges this position should address?
• How does this role contribute to the company's growth strategies?
• What training or professional development opportunities are available?
• Can you describe the team dynamics within the customer experience department?
• How is performance evaluated for this position?

ASSUMPTION: These questions focus on understanding the strategic importance and career growth potential within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company website or designated job portal
• Customize your resume to include relevant keywords and experiences
• Prepare for detailed situational and technical questions during interviews
• Research AdvancedPCB's recent projects and company news
• Network with current/former employees for insider insights

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.