Customer Experience Specialist

📌 Core Information

🔹 Job Title: Customer Experience Specialist

🔹 Company: Abstrakt Marketing Group LLC

🔹 Location: Vacaville, California, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: April 2, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Converting warm leads into scheduled appointments
• Engaging with high energy and focus on sales execution
• Developing stellar communication skills
• Contributing to the growth of the Customer Experience Specialist team

ASSUMPTION: The emphasis on high energy and sales focus implies a proactive and collaborative team environment where the specialist will be integral to building and improving customer engagement processes.

📋 Key Responsibilities

✅ Manage large volumes of inbound and outbound calls in a timely manner

✅ Begin conversations with decision-makers on the first contact

✅ Meet personal and team qualitative and quantitative targets

✅ Schedule appointments for the sales team

✅ Track all communications in the company’s CRM

✅ Follow communication scripts effectively

✅ Identify and clarify customer needs

✅ Potentially contribute to hiring and training new Customer Experience Specialists

ASSUMPTION: Responsibilities suggest a dynamic and fast-paced work setting requiring excellent multitasking and prioritization skills, potentially beneficial for someone looking to thrive in a supportive sales environment.

🎯 Required Qualifications

Education: High school diploma or degree required

Experience: Previous experience in a call center or customer support role is preferred

Required Skills:

• Strong phone and verbal communication
• Active listening and customer focus
• Adaptability to different personality types
• Proficiency in CRM and computer systems

Preferred Skills:

• Bi-lingual in Spanish

ASSUMPTION: Required skills emphasize the importance of excellent communication and adaptability, suggesting a variety of customer interactions and a need for quick learning and understanding of customer service technologies.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive compensation package offered

Benefits:

• Medical, Dental, Vision
• Free basic life insurance with optional additional coverage
• Flexible Spending Account and Health Savings Account
• Free Employee Assistance Program
• 401(k) plus match
• Paid Time Off, Sick Leave, and Holidays

Working Hours: Full-time, Monday to Friday

ASSUMPTION: Benefits appear comprehensive and competitive for the industry, indicating a company that values its employees' well-being and professional development.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services, focusing on B2B demand generation and marketing solutions

Company Size: 501-1,000 employees, allowing for both personalized experiences and robust resource allocation

Founded: 2009

Company Description:

• Delivers bold strategies for significant business growth
• Offers comprehensive marketing and sales optimization services
• Provides various tech-driven processes for measurable ROI

Company Specialties:

• B2B Lead Generation
• Web Development
• SEO and Creative Services

Company Website: https://www.abstraktmg.com

ASSUMPTION: The company’s focus on scalable solutions and robust resources suggests an environment of continuous growth and innovation.

📊 Role Analysis

Career Level: Entry-level with opportunities for professional growth

Reporting Structure: Likely reports to a CX Manager or Team Leader

Work Arrangement: Fully on-site with standard working hours

Growth Opportunities:

• Potential team leadership roles in CX
• Opportunities to train and mentor new hires
• Development in sales and customer engagement strategies

ASSUMPTION: The position offers a strong platform for career development in customer service and sales, with clear paths for upward mobility.

🌍 Location & Work Environment

Office Type: Newly established office setting in Vacaville

Office Location(s): Vacaville, California

Geographic Context:

• Convenient location likely close to major transport routes
• Opportunity to work in a growing Californian business hub
• Access to local amenities and services

Work Schedule: Standard 40-hour work week, Monday through Friday

ASSUMPTION: The location and work environment promote a balanced professional life with a community-centric work setting.

💼 Interview & Application Insights

Typical Process:

• Initial phone screening
• In-person interview with the team
• Skills assessment related to customer service

Key Assessment Areas:

• Communication skills
• Customer service aptitude
• Sales technology proficiency

Application Tips:

• Highlight sales and customer service experience
• Emphasize CRM and call handling skills
• Showcase a dynamic and adaptable personality

ATS Keywords: Communication Skills, Sales Focused, Customer Experience, CRM

ASSUMPTION: The application and interview process appear thorough, designed to identify well-rounded candidates who align with core company objectives.

🛠️ Tools & Technologies

• CRM software for tracking communications
• Standard office suite (e.g., Microsoft Office)
• Communication tools for call management

ASSUMPTION: Familiarity with standard CRM systems and communication databases assumes a candidate comfortable with tech solutions for efficiency.

👔 Cultural Fit Considerations

Company Values:

• Innovation-driven
• Customer-centric approach
• Commitment to employee growth

Work Style:

• Collaborative teamwork
• Energetic and proactive mindsets
• Adaptability to new strategies and changes

Self-Assessment Questions:

• How do you handle high-stakes customer interactions?
• What sales success have you achieved previously?
• How do you adapt to different customer personalities?

ASSUMPTION: The cultural context promotes a dynamic setting where quick thinking and adaptability are key to success.

⚠️ Potential Challenges

• Fast-paced call volumes
• Adapting to frequent industry changes
• Balancing various customer demands
• Maintaining consistency without scripts

ASSUMPTION: Candidates must possess resilience and time management skills to thrive under pressure.

📈 Similar Roles Comparison

• More focused on inside sales than typical customer service roles
• Higher emphasis on proactive lead conversion
• Greater responsibility for initial customer interactions

ASSUMPTION: The role is uniquely positioned to enhance both customer service and sales experience.

📝 Sample Projects

• Leading a small team in CRM optimization
• Developing new communication scripts
• Designing training modules for new hires

ASSUMPTION: Engagement in these projects can bolster candidates' existing skills and provide new learning opportunities.

❓ Key Questions to Ask During Interview

• How is success measured for this position?
• What are the main challenges faced by the CX team?
• What tools and technologies are primarily used in daily operations?
• How does the company support professional growth?
• Can you describe a typical team project?

ASSUMPTION: Engaging in these questions can help candidates understand critical role expectations and growth pathways.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company website: Submit here
• Prepare for a phone interview by reviewing CRM skills
• Highlight prior sales experience explicitly in the resume
• Research Abstrakt Marketing Group’s business model and current market position
• Follow up within two weeks if no response is received

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.