🔹 Job Title: Customer Experience Specialist
🔹 Company: Farm Credit Services of America
🔹 Location: Marshall, Minnesota, United States
🔹 Job Type: On-site
🔹 Category: 🎧 Customer Experience (CX)
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role is vital for ensuring customer satisfaction and operational efficiency within the loan process, based on the emphasis on customer interactions and documentation in the job description.
✅ Document customer interactions accurately and ensure resolution
✅ Promote core products and services
✅ Train customers on technology and promote educational events
✅ Handle monetary transactions and ensure fraud prevention
✅ Process and coordinate loan applications and renewals
✅ Maintain office operations and support administrative tasks
ASSUMPTION: These responsibilities highlight a balance of customer service and administrative duties, implying a dual-focus role.
Education: Associate's Degree in Business, Finance, or a related field is preferred
Experience: Minimum of two years of customer service experience is required
Required Skills:
Preferred Skills:
ASSUMPTION: Preferred qualifications assume that a background in financial services or agriculture could enhance job performance given the company's industry focus.
Salary Range: Not specified. Typically, the salary for such roles in the financial sector is competitive and may include incentives.
Benefits:
Working Hours: 40 hours per week, with potential flexibility based on client and departmental needs
ASSUMPTION: Benefits are assumed standard for the industry, focusing on health and development, aligning with company values.
Industry: Financial Services, focusing on agriculture
Company Size: 1,001-5,000 employees, indicating a sizable network offering opportunities for career growth
Founded: 1916, showcasing a long-standing presence and stability in the industry
Company Description:
Company Specialties:
Company Website: https://www.fcsamerica.com/
ASSUMPTION: Company details suggest a focus on serving the agricultural community, which aligns with expanding services through technology and financial solutions.
Career Level: Entry to mid-level, with opportunities for advancement as expertise in loan processes and customer relationships grows
Reporting Structure: Typically reports to a Customer Service Manager or Branch Manager
Work Arrangement: Fully on-site to facilitate direct customer interactions and support office operations
Growth Opportunities:
ASSUMPTION: Growth is assumed based on the structure and size of the organization, and the potential for skill diversification in financial customer service roles.
Office Type: Traditional office setting to support collaborative and face-to-face interactions
Office Location(s): Marshall, Minnesota, with the company headquarters in Omaha, Nebraska
Geographic Context:
Work Schedule: Standard business hours with flexibility for customer needs
ASSUMPTION: Office-based role assumes a collaborative work environment with a focus on community service.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Experience, Loan Processing, Financial Services, Customer Engagement
ASSUMPTION: Assumes standard hiring processes with a focus on technology use and customer interaction skills.
ASSUMPTION: Assumes familiarity with general business software and specific financial tools will be beneficial.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Assumes a cultural match based on expressed company values and day-to-day work environment dynamics.
ASSUMPTION: Assumes challenges intrinsic to a dynamic customer service role in a heavily regulated industry.
ASSUMPTION: Assumes job awareness based on typical financial roles within similar sectors.
ASSUMPTION: Assumes project diversity similar to typical tasks in customer relations roles.
ASSUMPTION: Assumes relevant interview questions based on role responsibilities and company operations.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.