Customer Experience Specialist Ice Cream

📌 Core Information

🔹 Job Title: Customer Experience Specialist Ice Cream

🔹 Company: Unilever

🔹 Location: Athens, Attikí, Greece

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: Not specified

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers through multiple channels: email, live chat, and phone.
• Collaborating with internal teams and stakeholders to enhance customer experiences.
• Working in a creative environment that values innovation in the ice cream sector.
• Ensuring customer satisfaction by addressing issues promptly and effectively.

ASSUMPTION: This role likely involves a high degree of interaction with various departments within Unilever, given the emphasis on collaboration with internal teams.

📋 Key Responsibilities

✅ Execute all tasks related to order to cash activities.

✅ Order entry, validation, and delivery creation.

✅ Generate invoices and credit notes.

✅ Manage customer claims and troubleshoot sales orders/deliveries.

✅ Liaise with logistics and sales teams to ensure smooth order processes.

✅ Analyze and address escalated cash collection issues.

✅ Generate forecasting reports.

✅ Maintain accurate records of cash receipts and monitor cash flow.

ASSUMPTION: The responsibilities suggest a focus on both customer interaction and back-end financial management, requiring multitasking and software proficiency.

🎯 Required Qualifications

Education: Bachelor’s degree in Accounting, Economics, or Finance. An MBA or MSc in Finance is a plus.

Experience: Proven experience in Customer Experience, Credit, or Accounting fields.

Required Skills:

• Problem Solving
• Impact and Influence
• Excellent communication skills

Preferred Skills:

• Leadership with a proactive approach
• Time management and prioritization

ASSUMPTION: The need for SAP and FI module knowledge suggests a focus on streamlined digital operations and financial proficiency.

💰 Compensation & Benefits

Salary Range: Competitive with performance-based bonuses.

Benefits:

• Hybrid work model access
• Unilever Learning Platform access
• Health and life insurance for employees and family

Working Hours: Not specified

ASSUMPTION: The hybrid model mentioned implies some flexibility in working conditions, though the exact arrangement should be verified.

📌 Applicant Insights

🔍 Company Context

Industry: Manufacturing with a focus on Consumer Goods

Company Size: 10,001+ employees, which indicates ample resources and depth in departmental functions.

Founded: 1872, a testament to longevity and industry experience.

Company Description:

• Purpose-led business focused on improving consumer and community lives.
• Innovation-driven with a portfolio ranging from foods to personal care.
• Committed to sustainability and inclusivity in operations.

Company Specialties:

• Consumer Goods
• Ice Cream
• Retail and Marketing

Company Website: http://www.unilever.com

ASSUMPTION: Unilever's robust market presence and historical perspective suggest stability and potential for global exposure.

📊 Role Analysis

Career Level: Not specified, but likely requires mid-level management skills given the nature of responsibilities.

Reporting Structure: Reports to the GR & EMEE IC Customer Operations Logistics/Customer Strategy Manager.

Work Arrangement: On-site nature suggests immersion in team activities and customer interaction.

Growth Opportunities:

• Potential to advance in strategic leadership roles.
• Opportunity to influence customer experience strategies.
• Access to career development resources.

ASSUMPTION: Opportunities for career growth appear linked to the ability to manage complex cross-functional processes.

🌍 Location & Work Environment

Office Type: On-site office with a collaborative work culture.

Office Location(s): Athens, Attikí, Greece

Geographic Context:

• Culturally rich environment with a balance of modern and historical elements.
• Access to vibrant Mediterranean lifestyle.
• Strategic location for business in Europe and beyond.

Work Schedule: Not specified

ASSUMPTION: Given the on-site nature, the work environment likely supports strong in-person collaboration.

💼 Interview & Application Insights

Typical Process:

• Initial application screening.
• Potential assessments or case studies.
• Interviews with HR and department managers.

Key Assessment Areas:

• Problem-solving abilities
• Communication skills
• Technical proficiency in SAP and financial processes

Application Tips:

• Emphasize relevant experience in customer operations.
• Highlight any leadership roles and achievements.
• Prepare to discuss innovative approaches to customer satisfaction.

ATS Keywords: Customer experience, SAP, Financial transactions, Logistics coordination

ASSUMPTION: The multi-stage process indicates thorough vetting for technical and interpersonal skills.

🛠️ Tools & Technologies

• SAP FI Module
• CRM platforms
• Microsoft Office Suite

ASSUMPTION: High reliance on software solutions suggests a role where technical aptitude is important for success.

👔 Cultural Fit Considerations

Company Values:

• Equity and inclusion in the workplace
• Commitment to sustainability
• Innovation and growth-focused

Work Style:

• Collaborative team-oriented environment
• Proactive and customer-centric approach
• Responsive and adaptable to change

Self-Assessment Questions:

• Are you comfortable working in a dynamic and innovative environment?
• Do you have experience in managing customer processes efficiently?
• How do you handle escalated customer service issues?

ASSUMPTION: Cultural fit is likely crucial, emphasizing a proactive attitude and customer-first approach.

⚠️ Potential Challenges

• Navigating complex customer service scenarios with diverse stakeholders.
• Balancing innovation with day-to-day operational efficiency.
• Maintaining up-to-date financial records amidst high transaction volumes.
• Ensuring alignment between logistics and customer requirements.

ASSUMPTION: The role's challenges may require strong organizational and adaptive skills to handle dynamic business needs.

📈 Similar Roles Comparison

• Customer Support Analyst in FMCGs
• Order Management Specialist
• Accounts Manager in retail settings

ASSUMPTION: Similar roles likely involve a mix of customer engagement, order processing, and financial oversight.

📝 Sample Projects

• Implementing a new CRM tool for better customer data management.
• Developing a streamlined process for order validation and entry.
• Creating a forecasting report template to aid decision-making.

ASSUMPTION: Projects assume a focus on process improvement and efficiency gains.

❓ Key Questions to Ask During Interview

• What initiatives are currently underway to enhance customer experience?
• How does the team measure success in customer interactions?
• What tools does Unilever prioritize for customer engagement?
• Can you describe the team's approach to innovation?
• How does the role dovetail with Unilever's commitment to sustainability?

ASSUMPTION: These questions are aimed at aligning applicants with the company’s strategic priorities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills.
• Be prepared for potential assessments or interviews.
• Follow-up with recruitment contact post-application.
• Customize your application to showcase Unilever's company values.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.