📌 Core Information
🔹 Job Title: Customer Growth Executive
🔹 Company: Infobip
🔹 Location: Zagreb, Rijeka, Vodnjan (Croatia)
🔹 Job Type: Full-Time (Remote OK)
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: 2025-07-30
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (Remote OK)
🚀 Job Overview
Key aspects of this role include:
- Building and maintaining relationships with existing clients to ensure their satisfaction and retention.
- Helping clients grow by identifying and pursuing new sales opportunities.
- Collaborating with internal teams to coordinate activities and meet customer goals.
- Serving as a focal point for customers, ensuring their business and technical expectations are met.
ASSUMPTION: This role requires strong communication, interpersonal, and customer service skills. It also demands a strategic mindset to identify growth opportunities and a proactive approach to customer retention.
📋 Key Responsibilities
✅ Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth.
✅ Serve as a focal point for customers, meeting their business and technical expectations.
✅ Understand client’s structure and processes around choosing/implementing new solutions.
✅ Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients.
✅ Ensure successful client account set-up and collaborate with Platform Operations teams to arrange setup.
✅ Collaborate with Revenue Assurance to monitor and take actions to minimize health risks.
✅ Analyze and forecast customer's traffic, taking immediate reactions to ensure ongoing business growth and maximization of revenue/GP.
✅ Identify and pursue opportunities for any new sale (traffic, destination, service, product).
ASSUMPTION: This role involves a high degree of customer interaction and requires strong organizational skills to manage multiple client relationships and projects simultaneously.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field.
Experience: 3+ years of experience in Key Account Management, preferably with knowledge of SaaS and CPaaS solutions.
Required Skills:
- Fluency and proficiency in French (required)
- Product knowledge and/or knowledge of our competitors
- Ability to interact with all levels of the organization
- Team player with strong interpersonal and communication skills
Preferred Skills:
- Industry experience highly preferred, understanding of SaaS and CPaaS solutions
- Prior experience working with Revenue Assurance, Purchasing, and technical teams
- Full cycle sales experience
ASSUMPTION: While a degree in a related field is preferred, equivalent experience and skills may be considered.
💰 Compensation & Benefits
Salary Range: €35,000 - €50,000 per year (based on industry standards for similar roles in Croatia)
Benefits:
- Competitive salary
- Team building activities
- Learning and development opportunities
Working Hours: Full-time (40 hours per week) with flexible hours and remote work options
ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in Croatia. Actual compensation may vary based on experience, skills, and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: Infobip operates in the IT Services and IT Consulting industry, focusing on global communications solutions for businesses and developers.
Company Size: Infobip is a mid-sized company with 1,001-5,000 employees, providing ample opportunities for growth and career advancement.
Founded: Infobip was founded in 2006 and has since grown into an Engineering Powerhouse with 70+ offices in 6 continents and over 3,700 experts.
Company Description:
- Infobip is a global leader in omnichannel engagement, powering a broad range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security.
- The company helps its clients and partners overcome the complexity of consumer communications, grow their business, and enhance the customer experience in a fast, secure, and reliable way.
- Infobip sees itself as humble engineers led by its philosophy of learning by doing and fueled by its passion for technology. All its solutions are entirely in-house developed.
Company Specialties:
- A2P SMS messaging
- Mobile operators solutions
- 2-Factor Authentication
- Operator partnerships
- Telecommunications
- REST API
- Omnichannel communications
- RCS
- Mobile Identity
- WhatsApp Business
- Messaging
- Engineering
- Development
- Customer experience
- Retail Communications
- Banking communications
- Chat Apps
- SaaS (software as a service)
Company Website: infobip.com
ASSUMPTION: Infobip's focus on global communications solutions and customer engagement makes it an attractive employer for candidates interested in the tech industry and customer-focused roles.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, offering opportunities for growth and advancement within the company.
Reporting Structure: The Customer Growth Executive will report directly to the Customer Growth Manager and work closely with various internal teams, such as Customer Support, Solution Engineering, Platform Operations, Business Analytics, Procurement, and others.
Work Arrangement: This role offers a hybrid work arrangement, with the option to work remotely.
Growth Opportunities:
- Progression to a Senior Customer Growth Executive or similar role within the company
- Expanding responsibilities and team leadership opportunities
- Cross-functional projects and collaborations with other teams
ASSUMPTION: This role provides ample opportunities for professional growth and development within the company, given its size and global presence.
🌍 Location & Work Environment
Office Type: Infobip's offices are modern, collaborative workspaces designed to foster innovation and creativity.
Office Location(s): Zagreb, Rijeka, and Vodnjan (Croatia)
Geographic Context:
- Zagreb, the capital and largest city of Croatia, offers a vibrant urban environment with rich cultural and historical attractions.
- Rijeka, the third-largest city in Croatia, is known for its coastal location and maritime heritage.
- Vodnjan, a small town in Istria County, provides a peaceful and picturesque setting with easy access to the Adriatic Sea.
Work Schedule: The work schedule is flexible, with core hours between 9:00 AM and 5:00 PM (CET).
ASSUMPTION: The hybrid work arrangement and flexible work schedule allow for a healthy work-life balance, while the modern office spaces provide an inspiring work environment.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR team
- Technical assessment or case study presentation
- Final interview with the hiring manager and/or team members
- Background check and offer extension
Key Assessment Areas:
- Customer focus and understanding of customer needs
- Communication and interpersonal skills
- Problem-solving and analytical skills
- Sales and negotiation skills
- Industry knowledge and understanding of Infobip's products and services
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of Infobip's products and services and how you can contribute to their growth
- Prepare examples of your customer growth strategies and success stories
- Follow up with the hiring manager after your interview to express your interest in the role
ATS Keywords: Customer Growth, Key Account Management, Sales, French, SaaS, CPaaS, Customer Retention, Customer Satisfaction, Revenue Growth
ASSUMPTION: The interview process will focus on assessing your customer focus, communication skills, and sales abilities, as well as your understanding of Infobip's products and services.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
- Data analysis and visualization tools (e.g., Excel, Power BI)
- Infobip's proprietary tools and platforms
ASSUMPTION: Familiarity with CRM software, project management tools, and data analysis tools is essential for this role. Infobip's proprietary tools and platforms will be provided as part of the onboarding process.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Integrity
- Innovation
- Collaboration
- Continuous learning
Work Style:
- Fast-paced and dynamic
- Data-driven and analytical
- Collaborative and team-oriented
- Adaptable and open to change
- Customer-focused and results-oriented
Self-Assessment Questions:
- How do you ensure customer satisfaction and retention in a dynamic and competitive market?
- Can you provide an example of a time when you had to adapt to a significant change in your work environment, and how did you approach it?
- How do you prioritize and manage multiple client relationships and projects simultaneously?
ASSUMPTION: Infobip values employees who are customer-focused, adaptable, and collaborative, with a strong work ethic and a passion for learning and innovation.
⚠️ Potential Challenges
- Managing multiple client relationships and projects simultaneously may be challenging for some candidates
- Dealing with customer dissatisfaction and retention issues may require strong communication and problem-solving skills
- Working in a fast-paced and dynamic environment may be demanding for some candidates
- Adapting to Infobip's proprietary tools and platforms may have a learning curve
ASSUMPTION: These challenges can be overcome with strong organizational skills, a customer-focused mindset, and a willingness to adapt and learn in a dynamic work environment.
📈 Similar Roles Comparison
- Compared to other Customer Growth Executive roles, this position may require more frequent travel to client sites and a higher degree of customer interaction
- Infobip's focus on global communications solutions and customer engagement sets it apart from other companies in the IT Services and IT Consulting industry
- Career progression in this role may involve expanding responsibilities and team leadership opportunities, rather than moving into management positions
ASSUMPTION: This role offers unique opportunities for growth and development within the company, given its focus on customer engagement and global communications solutions.
📝 Sample Projects
- Developing and implementing a customer retention strategy for a high-value client
- Identifying and pursuing new sales opportunities in the French market
- Collaborating with internal teams to optimize the onboarding process for new clients
ASSUMPTION: These sample projects demonstrate the customer-focused and strategic nature of the role, as well as the requirement for strong communication and collaboration skills.
❓ Key Questions to Ask During Interview
- What are the most significant challenges facing the company's customer growth efforts, and how can this role contribute to addressing them?
- How does the company support the professional development and growth of its employees?
- What are the key priorities for the first 90 days in this role?
- How does the company measure and track customer satisfaction and retention?
- What opportunities are there for collaboration and knowledge-sharing with other teams within the company?
ASSUMPTION: These questions will help you better understand the company's priorities, culture, and growth opportunities, as well as the specific requirements and expectations of the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare examples of your customer growth strategies and success stories
- Follow up with the hiring manager after your interview to express your interest in the role
- If selected, complete the background check process and await the offer extension
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
