Customer Growth Executive

📌 Core Information

🔹 Job Title: Customer Growth Executive

🔹 Company: Infobip

🔹 Location: Doha, Ad Dawḩah, Qatar

🔹 Job Type: On-site

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: 2025-05-27

🔹 Experience Level: 5-10 years

🔹 Remote Status: No

🚀 Job Overview

Key aspects of this role include:

• Building and maintaining trusted relationships with assigned Tier1 clients
• Achieving overall customer health and growth
• Coordinating different teams to best serve customers
• Meeting and exceeding quarterly KPIs to ensure business growth
• Working closely with Customer Success for existing and future SaaS business

ASSUMPTION: This role requires a high level of client-facing interaction and strategic thinking to drive customer growth and success.

📋 Key Responsibilities

✅ Build and maintain trusted relationships with assigned Tier1 clients to achieve overall customer health and growth

✅ Serve as a focal point for clients when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer

✅ Understand client’s structure and processes around choosing/implementing new solutions

✅ Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics)

✅ Work closely with Customer Success for existing and future SaaS business

✅ In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance)

✅ In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting)

✅ Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue

ASSUMPTION: This role involves a mix of strategic planning, client management, and operational tasks to drive customer growth and success.

🎯 Required Qualifications

Education: Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience

Experience: Min. 7 years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business Development

Required Skills:

• Excellent written and verbal communication skills in English
• Self-driven, able to work independently as well as a good team player
• Proven experience in dealing & presenting to C-Level
• Preferably experienced in SaaS industry

Preferred Skills:

• Experience in the telecommunications industry
• Fluency in additional languages

ASSUMPTION: This role requires a strong educational background and extensive experience in client-facing roles, with a preference for experience in the SaaS industry.

💰 Compensation & Benefits

Salary Range: The salary range for this role is not provided. Based on industry standards for a similar role in Qatar, the estimated salary range is QAR 25,000 - 35,000 per month (USD 6,840 - 9,570).

Benefits:

• Competitive salary
• Team building activities
• Employee learning and development

Working Hours: Full-time, 40 hours per week. Flexible hours may be available based on business needs and team agreement

ASSUMPTION: The provided salary range is an estimate based on industry standards for similar roles in Qatar. Actual salary may vary based on factors such as experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Infobip is a global leader in omnichannel engagement, powering a broad range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security. They help their clients and partners overcome the complexity of consumer communications, grow their business, and enhance the customer experience in a fast, secure, and reliable way.

Company Size: Infobip has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Infobip was founded in 2006 and has since grown into an Engineering Powerhouse with 70+ offices in 6 continents and over 3,700 experts.

Company Description:

• Infobip is a global leader in omnichannel engagement, powering a broad range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security
• Their mission is to help their clients and partners overcome the complexity of consumer communications, grow their business, and enhance the customer experience in a fast, secure, and reliable way
• Infobip sees themselves as humble engineers led by their philosophy of learning by doing and fueled by their passion for technology

Company Specialties:

• A2P SMS messaging
• Mobile operators solutions
• 2-Factor Authentication
• Operator partnerships
• Telecommunications
• REST API
• Omnichannel communications
• RCS
• Mobile Identity
• WhatsApp Business
• Messaging
• Engineering
• Development
• Customer experience
• Retail Communications
• Banking communications
• Chat Apps
• and SaaS (software as a service)

Company Website: https://www.infobip.com/

ASSUMPTION: Infobip is a well-established company in the IT services and consulting industry, with a strong focus on global expansion and innovation.

📊 Role Analysis

Career Level: This role is at the mid-career level, requiring a significant amount of experience and expertise in client-facing roles

Reporting Structure: The Customer Growth Executive will report directly to the Customer Success Manager or a similar role

Work Arrangement: This role is on-site, with the possibility of flexible hours based on business needs and team agreement

Growth Opportunities:

• Advancement to a senior or management role within the Customer Success or Account Management teams
• Expansion of responsibilities to cover additional regions or client segments
• Potential to move into a related role within Infobip's global organization

ASSUMPTION: This role offers significant opportunities for career growth and development within Infobip's global organization.

🌍 Location & Work Environment

Office Type: Infobip's office in Doha is a modern, collaborative workspace designed to facilitate teamwork and innovation

Office Location(s): 35-38 New Bridge St, 5th Floor, London, England EC4V 6BW, GB; Avenida Dorrego 1789, 2nd floor, Office 201/202, Buenos Aires (C1414CLO), Buenos Aires, Argentina C1072AAF, AR; and other global locations

Geographic Context:

• Doha is the capital and most populous city of the State of Qatar
• The city is a major financial hub and a center for regional and international business
• Doha offers a multicultural environment with a high standard of living and excellent infrastructure

Work Schedule: The work schedule for this role is full-time, with core hours from 9:00 AM to 5:00 PM, Sunday to Thursday

ASSUMPTION: Infobip's office in Doha provides a modern, collaborative work environment with opportunities for growth and development in a dynamic business hub.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR team
• Technical assessment or case study presentation
• Final interview with the hiring manager and/or team members
• Background check and offer extension

Key Assessment Areas:

• Client management and communication skills
• Problem-solving and strategic thinking
• Industry knowledge and understanding of Infobip's products and services
• Cultural fit and alignment with Infobip's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of Infobip's products and services and how you can contribute to their growth
• Prepare for behavioral and situational interview questions that focus on your client management and problem-solving skills

ATS Keywords: Customer Success, Client Relations, B2B Enterprise Key Account Management, SaaS, Communication, Team Coordination, Technical Escalations, Business Development, Traffic Analysis, Financial Monitoring, Problem Solving, Relationship Building, Forecasting, Cross-Selling, Account Management, Process Understanding

ASSUMPTION: Infobip's application process is designed to assess candidates' client management, problem-solving, and cultural fit skills, with a focus on their ability to drive customer growth and success.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)
• Data analysis and visualization tools (e.g., Excel, Power BI)
• Infobip's proprietary customer engagement platform

ASSUMPTION: This role requires proficiency in CRM software, project management tools, and data analysis and visualization tools, as well as a strong understanding of Infobip's proprietary customer engagement platform.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Passionate
• Respectful

Work Style:

• Fast-paced and dynamic
• Results-driven and data-focused
• Collaborative and team-oriented
• Adaptable and open to change

Self-Assessment Questions:

• Do you have a proven track record of driving customer growth and success in a dynamic and fast-paced environment?
• Are you comfortable working with data and using it to inform your decision-making and strategy?
• Do you thrive in a collaborative and team-oriented work environment?
• Are you open to feedback and continuous learning and improvement?

ASSUMPTION: Infobip values candidates who are customer-centric, innovative, collaborative, passionate, respectful, fast-paced, results-driven, data-focused, adaptable, and open to feedback and continuous learning and improvement.

⚠️ Potential Challenges

• Managing a large portfolio of Tier1 clients with varying needs and expectations
• Balancing strategic planning and day-to-day operational tasks
• Working in a fast-paced and dynamic environment with shifting priorities
• Adapting to changes in the telecommunications industry and Infobip's product offerings

ASSUMPTION: This role presents unique challenges related to client management, strategic planning, and adaptability in a dynamic and fast-paced environment.

📈 Similar Roles Comparison

• Customer Success Manager vs. Customer Growth Executive: While both roles focus on driving customer growth and success, the Customer Growth Executive role places a greater emphasis on strategic planning and business development
• Account Manager vs. Customer Growth Executive: The Customer Growth Executive role requires a deeper understanding of the client's business and industry, as well as a stronger focus on strategic planning and business development
• Career Path: This role offers a clear path for career progression within Infobip's global organization, with opportunities to advance to senior or management roles within the Customer Success or Account Management teams

ASSUMPTION: This role is similar to Customer Success Manager and Account Manager roles but places a greater emphasis on strategic planning, business development, and industry-specific knowledge.

📝 Sample Projects

• Developing and implementing a strategic growth plan for a key Tier1 client in the retail sector
• Conducting a comprehensive analysis of a client's traffic patterns and developing targeted campaigns to maximize revenue and minimize losses
• Collaborating with cross-functional teams to optimize a client's account setup and enable new business opportunities

ASSUMPTION: These sample projects illustrate the strategic, analytical, and collaborative aspects of the Customer Growth Executive role.

❓ Key Questions to Ask During Interview

• Can you describe the typical portfolio of Tier1 clients for this role and the key challenges in managing their diverse needs and expectations?
• How does Infobip support the strategic planning and business development efforts of its Customer Growth Executives?
• What opportunities are there for career growth and development within Infobip's global organization for this role?
• How does Infobip measure and track the success of its Customer Growth Executives, and what are the key KPIs for this role?
• What is the work-life balance like for this role, and how does Infobip support its employees in maintaining a healthy work-life balance?

ASSUMPTION: These key questions help applicants better understand the day-to-day responsibilities, career growth opportunities, and work-life balance for the Customer Growth Executive role at Infobip.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on your client management, problem-solving, and strategic thinking abilities
• Prepare for behavioral and situational interview questions that focus on your client management and problem-solving skills, as well as your understanding of Infobip's products and services
• If invited to an on-site or video interview, dress professionally and arrive early to demonstrate your punctuality and attention to detail
• Follow up with the hiring manager or HR team within 24 hours after your interview to express your appreciation and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.