📌 Core Information
🔹 Job Title: Customer Growth Executive
🔹 Company: Infobip
🔹 Location: Shenzhen, Guangdong, China
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: 2025-03-06
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (Shenzhen, China)
🚀 Job Overview
Key aspects of this role include:
- Building and maintaining customer relationships to drive growth and retention
- Analyzing customer data to improve experiences and identify opportunities
- Collaborating cross-functionally to fulfill customer requirements and achieve business success
- Driving customer participation in business-related events and activities
- Ensuring high customer satisfaction and advocacy for Infobip
ASSUMPTION: This role requires a balance of strategic thinking, data analysis, and strong communication skills to succeed.
📋 Key Responsibilities
✅ Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth
✅ Serve as a focal point of contact for all SaaS matters to maximize SaaS product adoption and platform usage
✅ Organize and orchestrate cross-functional resources to fulfill customer requirements and proactively engage customers to achieve business success
✅ Drive customer participation in business-related events, webinars, or other promotional activities
✅ Define SaaS adoption plans with customers and analyze customer data to improve customer experience and increase SaaS feature utilization
✅ Own and create success plans for Infobip SaaS customers after the first 90 days, monitor SaaS health risks, and maintain high customer satisfaction
✅ Leverage customer relationships to identify and acquire SaaS cross-sell opportunities and ensure high SaaS renewal rates
✅ Influence the evolution of Infobip's customer experience by continuously providing customer perspective to internal stakeholders
ASSUMPTION: This role involves a mix of strategic planning, data-driven decision-making, and strong communication skills to manage customer relationships and drive growth.
🎯 Required Qualifications
Education: Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience
Experience: Minimum 5 years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional Services, Consultancy, or Business Development
Required Skills:
- Customer retention and growth experience
- Experience dealing and presenting to C-Level
- Understanding of customer journey
- Customer satisfaction orientation
- Exceptional professional communication skills
- Strong administration, analytical, and organizational skills
- Strong networking and relationship-building skills
- Self-driven and able to work independently as well as a good team player
- Excellent written and verbal communication skills in English
- Outstanding communication and negotiation skills
Preferred Skills:
- Experience in the SaaS industry
ASSUMPTION: Candidates with a strong background in customer success, account management, or related fields will be most successful in this role. Experience in the SaaS industry is a plus but not required.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a mid-level Customer Growth Executive role in Shenzhen, China, the estimated salary range is ¥350,000 - ¥500,000 per year (before tax).
Benefits:
- Competitive salary
- Team building activities
- Learning and development opportunities
Working Hours: Full-time position with standard working hours (Monday-Friday, 9:00 AM - 6:00 PM, with a 1-hour lunch break)
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Infobip is a global leader in omnichannel engagement, powering a broad range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security.
Company Size: Infobip has 1,001-5,000 employees, providing a mid-sized company environment with ample opportunities for growth and collaboration.
Founded: Infobip was founded in 2006 and has since grown into an Engineering Powerhouse with 70+ offices in 6 continents and over 3,700 experts.
Company Description:
- Infobip helps clients and partners overcome the complexity of consumer communications, grow their business, and enhance the customer experience.
- The company offers a wide range of messaging channels, tools, and solutions, including A2P SMS messaging, mobile operator solutions, 2-Factor Authentication, operator partnerships, and more.
- Infobip is committed to quality engineering and hiring, growing, and retaining the best engineering talent worldwide.
Company Specialties:
- A2P SMS messaging
- Mobile operators solutions
- 2-Factor Authentication
- Operator partnerships
- Telecommunications
- REST API
- Omnichannel communications
- RCS
- Mobile Identity
- WhatsApp Business
- Messaging
- Engineering
- Development
- Customer experience
- Retail Communications
- Banking communications
- Chat Apps
- SaaS (software as a service)
Company Website: https://www.infobip.com/
ASSUMPTION: Infobip's focus on quality engineering and global presence provides an excellent opportunity for candidates looking to grow their careers in a dynamic, international environment.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, offering opportunities for growth and advancement within the company.
Reporting Structure: The Customer Growth Executive will report directly to the Customer Growth Manager and work closely with cross-functional teams, including Product Sales Experts and other internal stakeholders.
Work Arrangement: This role is on-site in Shenzhen, China, with the possibility of occasional remote work.
Growth Opportunities:
- Progression to a Senior or Managerial role within the Customer Success or Account Management teams
- Expansion into other areas of the business, such as Product Management, Sales, or Business Development
- International relocation opportunities as Infobip continues to expand globally
ASSUMPTION: This role offers a clear path for career growth and development within the company, with opportunities for both vertical and horizontal advancement.
🌍 Location & Work Environment
Office Type: Infobip's Shenzhen office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): Shenzhen, Guangdong, China
Geographic Context:
- Shenzhen is a major city in southern China, known for its vibrant tech industry and proximity to Hong Kong
- The city offers a mix of urban and suburban living options, with a cost of living slightly higher than the national average
- Shenzhen has a subtropical climate, with mild winters and hot, humid summers
Work Schedule: Standard working hours are Monday-Friday, 9:00 AM - 6:00 PM, with a 1-hour lunch break. Occasional overtime may be required to meet project deadlines.
ASSUMPTION: Shenzhen offers a dynamic, fast-paced work environment with ample opportunities for professional growth and development. The city's vibrant tech industry and proximity to Hong Kong provide ample networking opportunities for candidates in this role.
💼 Interview & Application Insights
Typical Process:
- Online application review
- Phone or video screening
- On-site or virtual interview with the hiring manager and relevant team members
- Final round interview with the Customer Growth Manager or another senior leader
- Background check and offer extension
Key Assessment Areas:
- Customer success and account management skills
- Data analysis and problem-solving abilities
- Communication and presentation skills
- Cultural fit and alignment with Infobip's values
- Industry knowledge and understanding of customer journey
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of Infobip's products and services in your application materials
- Prepare examples of your past successes in customer success, account management, or related fields
- Research Infobip's company culture and values to show your fit for the role
ATS Keywords: Customer Success, Account Management, Customer Relationship Management, Data Analysis, Strategic Planning, Cross-Functional Collaboration, C-Level Communication, Customer Retention, Customer Growth
ASSUMPTION: Infobip's interview process is designed to assess candidates' skills, cultural fit, and potential for success in the role. Candidates should be prepared to demonstrate their relevant experience and skills throughout the interview process.
🛠️ Tools & Technologies
- Salesforce or similar CRM platforms
- Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
- Project management tools (e.g., Asana, Trello, Jira)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
- Infobip's proprietary customer success and account management tools
ASSUMPTION: Candidates should have experience with CRM platforms, data analysis tools, and project management tools. Familiarity with Infobip's proprietary tools is a plus but not required.
👔 Cultural Fit Considerations
Company Values:
- Quality engineering
- Learning by doing
- Passion for technology
- Humble and collaborative approach
- Global mindset
Work Style:
- Fast-paced and dynamic environment
- Strong focus on data-driven decision-making
- Collaborative and cross-functional teamwork
- Opportunities for professional growth and development
- Global and diverse team with a strong company culture
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment?
- Are you comfortable working with data and using it to drive decision-making?
- Do you enjoy collaborating with cross-functional teams to achieve common goals?
- Are you open to learning and growing in a global, diverse team?
ASSUMPTION: Candidates who align with Infobip's values and work style will be most successful in this role. Self-assessment questions are designed to help candidates evaluate their fit for the company's culture and work environment.
⚠️ Potential Challenges
- Managing customer expectations and ensuring high satisfaction in a fast-paced, dynamic environment
- Balancing strategic planning and data analysis with day-to-day customer management tasks
- Working with customers in different time zones and adapting to cultural differences
- Keeping up with industry trends and Infobip's evolving product suite
ASSUMPTION: These challenges require strong communication, organizational, and time management skills, as well as the ability to adapt to change and prioritize effectively.
📈 Similar Roles Comparison
- Customer Success Manager (CSM) vs. Customer Growth Executive (CGE): Both roles focus on customer retention and growth, but the CGE role has a stronger emphasis on driving SaaS adoption and cross-sell opportunities
- Account Executive (AE) vs. Customer Growth Executive (CGE): Both roles involve managing customer relationships, but the AE role is more focused on new business development and sales, while the CGE role is centered on customer success and growth
- Career progression: Customer Success Manager (CSM) → Senior Customer Success Manager (SCSM) → Director of Customer Success (DCS) vs. Customer Growth Executive (CGE) → Senior Customer Growth Executive (SCGE) → Vice President of Customer Growth (VP CG)
ASSUMPTION: These comparisons highlight the unique aspects of the Customer Growth Executive role and provide context for career progression within the company.
📝 Sample Projects
- Developing and implementing a customer retention strategy for a high-value, at-risk account
- Analyzing customer data to identify opportunities for SaaS cross-sell and driving adoption of new features
- Collaborating with cross-functional teams to deliver a successful customer event or webinar
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for success in the Customer Growth Executive role.
❓ Key Questions to Ask During Interview
- Can you describe the typical customer journey for Infobip's SaaS products, and how this role fits into that journey?
- How does Infobip support and empower its Customer Growth Executives to succeed in their roles?
- Can you provide an example of a successful customer retention or growth strategy implemented by a Customer Growth Executive at Infobip?
- How does Infobip measure and track customer success and growth metrics, and how does this role contribute to those efforts?
- What opportunities are there for professional growth and development within the Customer Success or related teams at Infobip?
ASSUMPTION: These questions are designed to help candidates understand the role's responsibilities, Infobip's approach to customer success, and the opportunities for growth and development within the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your past successes in customer success, account management, or related fields
- Research Infobip's company culture and values to show your fit for the role
- Follow up with the hiring manager or recruiter one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
