🔹 Job Title: Customer Growth Strategy, Front Store Retail - Senior Manager
🔹 Company: CVS Health
🔹 Location: Woonsocket, Rhode Island, United States (Remote)
🔹 Job Type: Full-Time
🔹 Category: Retail, Customer Growth, Strategy
🔹 Date Posted: May 1, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site (with potential flexibility)
Key aspects of this role include:
ASSUMPTION: This role requires a strategic mindset, strong analytical skills, and the ability to influence cross-functional teams. The ideal candidate will have a deep understanding of customer behavior, loyalty programs, and retail trends.
✅ Define customer-led 3-5 year Loyalty strategy and drive annual strategic planning for loyalty programs connected to priority customer opportunities.
✅ Identify and prioritize customer growth opportunities by partnering with cross-functional teams and analytics, leveraging opportunity frameworks, analyzing market and customer trends, and building consensus.
✅ Build cross-functional customer growth roadmap by translating priority opportunities into growth plans, working with partners to leverage existing initiatives, exploring opportunities, and generating new ideas.
✅ Collaborate with cross-functional teams to ensure robust and complete thinking, successful ideation, and enterprise support.
ASSUMPTION: The responsibilities listed above are essential for driving customer growth and loyalty within CVS Health's retail front store business. The ideal candidate will be comfortable working in a high-demand, performance-driven environment where priorities may shift.
Education: Bachelor's degree, or equivalent experience
Experience: 10+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions, influencing with and without authority, leveraging data to support strategic plans and return on investment, working with a team to prioritize work based on skills, needs, timelines, etc., engaging and inspiring a team to reach optimal business outcomes together, demonstrating intellectual curiosity and out-of-the-box thinking, thriving in a high-demand, performance-driven environment where priorities may shift, working in Retail, CPG, CRM, or similar businesses, studying broader retail trends, and having an expert understanding of loyalty programs and what inspires customers to participate meaningfully.
Required Skills:
Preferred Skills:
ASSUMPTION: The required and preferred qualifications listed above are essential for success in this role. Candidates with a strong background in retail, customer growth, or related fields are encouraged to apply.
Salary Range: $82,940.00 - $182,549.00 per year (based on experience and qualifications)
Benefits:
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range and benefits listed above are based on the information provided in the job listing. CVS Health offers a comprehensive and competitive mix of pay and benefits to support the physical, emotional, and financial wellness of its colleagues and their families.
Industry: CVS Health is a leading health solutions company, delivering care like no one else can. They reach more people and improve the health of communities across America through their local presence, digital channels, and over 300,000 dedicated colleagues.
Company Size: CVS Health has 10,001+ employees, making it a large enterprise with significant resources and opportunities for growth.
Founded: CVS Health was founded in 1963 and has since grown to become a publicly traded company with a strong presence in the health care industry.
Company Description:
Company Specialties:
Company Website: CVSHealth.com
ASSUMPTION: CVS Health is a well-established company with a strong presence in the health care industry. This role offers the opportunity to work for a large, reputable organization with significant resources and growth potential.
Career Level: Senior Manager
Reporting Structure: This role reports to the Lead Director of Loyalty Engagement and Growth and will have consistent exposure and engagement with Executive Director levels.
Work Arrangement: On-site, with potential flexibility for remote work (as indicated by the job listing)
Growth Opportunities:
ASSUMPTION: This role offers significant growth opportunities for the right candidate, including the chance to work with senior leadership and drive strategic initiatives that impact the company's bottom line.
Office Type: On-site (with potential flexibility for remote work)
Office Location(s): Woonsocket, Rhode Island, United States
Geographic Context:
Work Schedule: Full-time (40 hours per week), with potential flexibility for remote work
ASSUMPTION: The work environment for this role is primarily on-site, with potential flexibility for remote work. The geographic context of Woonsocket, Rhode Island, offers a mix of urban and suburban living with a relatively low cost of living.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Growth, Loyalty Programs, Retail Strategy, Data Analysis, Cross-Functional Collaboration, Market Trends, Business Case Development, Budgeting, Customer Behavior, Ambiguity Management, Roadmap Development
ASSUMPTION: The interview process for this role will focus on assessing the candidate's strategic thinking, data analysis skills, and ability to work collaboratively with cross-functional teams. Applicants should tailor their resumes and cover letters to highlight their relevant experience and skills for this role.
ASSUMPTION: The tools and technologies listed above are commonly used in roles of this nature. The ideal candidate will have experience with these tools and be comfortable learning new technologies as needed.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: CVS Health values a customer-centered, collaborative, and inclusive work culture. The ideal candidate for this role will be data-driven, results-focused, and adaptable, with a deep understanding of customer behavior and loyalty programs.
ASSUMPTION: The potential challenges listed above are common in roles of this nature. The ideal candidate will be adaptable, resilient, and comfortable working in a dynamic, fast-paced environment.
ASSUMPTION: This role is unique in its focus on customer growth strategy for CVS Health's retail front store business. Compared to similar roles in the industry, this position offers a unique opportunity to drive customer growth and engagement through strategic decision-making and cross-functional collaboration.
ASSUMPTION: The sample projects listed above are representative of the types of initiatives the ideal candidate will be expected to lead in this role. These projects require strong strategic thinking, data analysis, and cross-functional collaboration skills.
ASSUMPTION: The key questions listed above are designed to help applicants better understand the role, the company, and the expectations for success. Applicants should ask thoughtful, insightful questions to demonstrate their interest and engagement with the role.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.