Customer Service Rep(02352) - 6583 Brandt Pike

📌 Core Information

🔹 Job Title: Customer Service Representative (02352) - 6583 Brandt Pike

🔹 Company: Domino's

🔹 Location: Dayton, Ohio, United States

🔹 Job Type: On-site

🔹 Category: 🎨 Brand & Creative Marketing, 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Taking and processing customer orders efficiently
• Preparing food products with quality and speed
• Maintaining cleanliness and hygiene in the store
• Operating equipment and handling transactions accurately

ASSUMPTION: The job overview emphasizes a dynamic and interactive work environment, suitable for individuals who enjoy customer interaction and managing all aspects of fast-paced service operations.

📋 Key Responsibilities

✅ Take and process telephone and walk-in orders

✅ Prepare products and ensure proper food quality

✅ Maintain store cleanliness and manage inventory

✅ Operate all store equipment, from ovens to point-of-sale systems

✅ Perform tasks in varying weather conditions when required

ASSUMPTION: Responsibilities suggest a requirement for multitasking and adaptation to diverse physical and operational tasks, including potentially strenuous activities and customer interaction.

🎯 Required Qualifications

Education: Not specified (assumption: high school degree preferred but not required)

Experience: 0-2 years experience in customer service or retail environment

Required Skills:

• Strong interpersonal and communication skills
• Basic math proficiency for handling cash and transactions
• Ability to work in a team and under stress

Preferred Skills:

• Previous experience in fast-food or restaurant settings
• Familiarity with operating food service equipment

ASSUMPTION: Candidate should be comfortable with customer interaction and multitasking, enjoying a collaborative and fast-paced work setting.

💰 Compensation & Benefits

Salary Range: Not specified (assumption: industry average pay for entry-level service positions)

Benefits:

• On-the-job training
• Opportunities for career advancement within the company
• Flexible work schedules suited for students or those seeking supplementary income

Working Hours: Up to 40 hours per week, optional part-time or full-time positions with possible shift work

ASSUMPTION: Compensation features likely include competitive hourly wages with possible performance incentives, based on location and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry - specifically focused on pizza delivery with a global market presence

Company Size: 10,001+ employees, offering vast networks and growth potential within a large organization

Founded: 1960

Company Description:

• Leader in innovative technology, such as mobile ordering apps
• Focus on creating a fun and engaging work environment
• Continuous expansion with over 17,100 stores worldwide

Company Specialties:

• Pizza and sandwich services
• Advanced marketing techniques
• Leveraging technology and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on technology and global expansion indicates a commitment to innovation and excellence in customer service delivery.

📊 Role Analysis

Career Level: Entry-level, suitable for those starting in customer service or looking to gain experience

Reporting Structure: Reports to store manager or shift supervisor

Work Arrangement: On-site with fixed and rotating shifts

Growth Opportunities:

• Advancement to store management roles
• Potential franchise ownership for high-performing employees
• Development in operational, management, or marketing roles within the company

ASSUMPTION: Career advancement is highly supported, with Domino's encouraging internal promotions and leadership development.

🌍 Location & Work Environment

Office Type: On-site retail location with customer interaction

Office Location(s): Dayton, Ohio with possible differing conditions based on location of on-site installations

Geographic Context:

• Access to local markets with community engagement
• Integration with regional delivery services
• Strategic location for both regional and urban customer bases

Work Schedule: Flexible scheduling to align with store hours, peak business times, and employee availability

ASSUMPTION: Likely close cooperation within a team at each location, requiring flexibility and responsiveness to customer needs during peak times.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with hiring manager

Key Assessment Areas:

• Customer service skills
• Problem solving and adaptability
• Ability to handle fast-paced environments

Application Tips:

• Highlight any previous experience in customer service
• Demonstrate ability to work flexible hours
• Showcase communication and teamwork abilities

ATS Keywords: Customer Service, Communication, Teamwork, Time Management, Problem Solving

ASSUMPTION: Initial assessments likely focus on communication skills and how well the candidate fits the customer-focused and high-energy work environment.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Order Management Software
• Food preparation equipment and kitchen tools

ASSUMPTION: Familiarity with retail or restaurant technology and equipment can be beneficial but is likely to be covered during training.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and service
• Innovation and continuous improvement
• Community and teamwork

Work Style:

• Fast-paced and responsive to change
• Highly interactive with team-oriented tasks
• Focused on both efficiency and quality service delivery

Self-Assessment Questions:

• Am I comfortable working in a highly dynamic environment?
• Do I enjoy engaging with a diverse customer base?
• Am I willing to work flexible hours, including evenings and weekends?

ASSUMPTION: Employee success in this role will align closely with personal adaptability, passion for customer service, and enthusiasm for participating in an engaged team environment.

⚠️ Potential Challenges

• Handling high-pressure and busy periods
• Maintaining quality standards during peak times
• Adapting to diverse customer needs and feedback
• Physical demands of food service operations

ASSUMPTION: Challenges are typical for customer service roles, emphasizing the need for resilience and physical stamina.

📈 Similar Roles Comparison

• Compared to standard retail roles, involves more dynamic customer interaction
• Similar skills as other entry-level food service jobs but with emphasis on quality recipe execution
• Opportunities for advancement into management unique in large franchise settings

ASSUMPTION: Potential candidates might find the role appealing if interested in growing within a large corporate structure with strong brand recognition.

📝 Sample Projects

• Implementing new order-taking strategies during rush hours to improve efficiency
• Participating in community events organized by franchise
• Leading inventory management improvement initiatives

ASSUMPTION: Project initiatives could include operational improvements, training support, or community engagement, encouraging creativity and leadership.

❓ Key Questions to Ask During Interview

• What does career advancement look like within the company?
• How does the store measure success for customer service representatives?
• What training and development opportunities are provided?
• What are the typical challenges faced by team members?
• How is feedback obtained and implemented in daily operations?

ASSUMPTION: Questions should focus on growth potential and understanding daily operations and expectations to align personal goals with company objectives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills
• Prepare for an initial phone screening with potential for on-site interview
• Showcase your enthusiasm for customer service in your application
• Reach out directly to the provided contact if you have inquiries about the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.