📌 Core Information
🔹 Job Title: Customer Service Representative
🔹 Company: Fogo de Chão
🔹 Location: Pasadena, California, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: Not specified
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Facilitating service activities to enhance and enable the guest experience
- Conveying gratitude to guests for their patronage through guest-focused practices
- Preserving and sharing the festive, hospitable, gracious spirit of Southern Brazilian traditions
- Completing any beginning or closing shift duties as directed by management
ASSUMPTION: This role will heavily involve engaging directly with customers and ensuring a high-quality dining experience, aligned with Fogo de Chão's commitment to customer satisfaction.
📋 Key Responsibilities
✅ Facilitate service activities to enhance and enable the guest experience
✅ Convey gratitude to guests through guest-focused practices
✅ Preserve and share the spirit of Southern Brazilian traditions
✅ Complete shift duties as directed by management
ASSUMPTION: The ability to multitask and maintain composure under high-pressure conditions is essential for this position.
🎯 Required Qualifications
Education: Not specified
Experience: Not specified, however, previous customer service experience is likely beneficial
Required Skills:
- High level of endurance and mental acuity
- Ability to manage conflict and high-stress situations
- Physical capability to transport objects up to 50 lbs and stand for long periods
- Availability to work weekends and holidays
Preferred Skills:
- Experience in a restaurant or hospitality environment
- Familiarity with Southern Brazilian culture
ASSUMPTION: The role requires physical stamina and strong interpersonal skills to deal with customer interactions effectively.
💰 Compensation & Benefits
Salary Range: Fixed rate of $17.50/hour plus eligibility to receive tips
Benefits:
- Medical, Dental, and Vision insurance for full-time employees after 60 days
- Company-paid Life Insurance and Short-Term Disability
- Voluntary benefits including Critical Illness, Hospital Indemnity, Accident Coverage, Life, and Pet Insurance
- Minimum Essential Coverage Health plan for part-time employees with Dental, Vision, Short-Term Disability, and Life Insurance options
Working Hours: Not specified, but likely includes weekends and holidays
ASSUMPTION: Compensation is enhanced by tips, and benefits coverage starts relatively early in employment.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants (focus on Brazilian steakhouse experience)
Company Size: 5,001-10,000 employees
Founded: 1979
Company Description:
- Committed to delivering an unforgettable dining experience focused on churrasco cooking
- Driven by values of teamwork, integrity, and excellence
- Emphasizes personal and professional growth for team members
Company Specialties:
- Churrascaria (Brazilian steakhouse)
- Steakhouse dining
- Group and private dining
Company Website: http://www.fogo.com
ASSUMPTION: A robust Brazilian dining concept serving a broad international audience, providing dynamic work opportunities.
📊 Role Analysis
Career Level: Entry-level to mid-level, likely requiring direct customer interaction experience
Reporting Structure: Reports to service management or floor managers
Work Arrangement: On-site; requires presence in the restaurant for shift duties
Growth Opportunities:
- Advancement to supervisory roles within customer service or restaurant operations
- Skill development in customer relations and hospitality
- Opportunities for professional growth in a large restaurant chain
ASSUMPTION: The role offers meaningful career progression for passionate and dedicated individuals within the hospitality sector.
🌍 Location & Work Environment
Office Type: Restaurant environment
Office Location(s): Pasadena, California
Geographic Context:
- Located in a vibrant urban setting known for its cultural attractions
- Close proximity to community amenities and public transport
- Surrounded by a diverse customer base reflective of Pasadena’s demographics
Work Schedule: Includes weekdays, weekends, and holidays, adaptable to restaurant peak times
ASSUMPTION: The job offers a lively work environment with varied daily interactions in a bustling community.
💼 Interview & Application Insights
Typical Process:
- Initial online application submission
- Phone screening with HR representative
- In-person interview with hiring manager
Key Assessment Areas:
- Customer service and interpersonal skills
- Ability to manage high-stress situations
- Cultural fit and alignment with company values
Application Tips:
- Highlight relevant hospitality or service experience
- Demonstrate passion for customer service in interviews
- Prepare examples of managing high-pressure scenarios effectively
ATS Keywords: Customer service, hospitality, guest experience, communication skills
ASSUMPTION: The selection process is streamlined to identify candidates who can uphold Fogo de Chão's service excellence standards effectively.
🛠️ Tools & Technologies
- Point of Sale (POS) systems
- Customer Relationship Management (CRM) systems
- Food and beverage ordering technology
ASSUMPTION: Experience with these technologies will support efficient task management within the role.
👔 Cultural Fit Considerations
Company Values:
- Teamwork
- Integrity
- Excellence and humility
Work Style:
- Collaborative and team-focused
- Detail-oriented with a high standard of service
- Adaptive to dynamic and fast-paced environments
Self-Assessment Questions:
- How do you adapt to changing demands during peak service times?
- Describe an instance where you provided exceptional customer service.
- How do you ensure excellent communication with both customers and team members?
ASSUMPTION: Emphasis on collaboration and customer engagement aligns with Fogo de Chão’s operational philosophy.
⚠️ Potential Challenges
- Managing diverse customer expectations
- Maintaining composure in high-pressure and fast-paced environments
- Balancing multiple tasks and priorities simultaneously
- Adapting to weekend and holiday schedules
ASSUMPTION: Candidates should be prepared for a dynamic work environment where adaptability is key to success.
📈 Similar Roles Comparison
- Comparable to other restaurant customer service roles, but with a distinctive focus on Brazilian churrasco dining
- A customer-centric position demanding high interaction within team-based settings
- Presents unique opportunities for immersion in cultural and culinary traditions specific to the brand
ASSUMPTION: The role leverages specific cultural attributes associated with Fogo de Chão that differentiate it from typical service roles in other restaurant chains.
📝 Sample Projects
- Assist in organizing a special event reflecting Brazilian culinary traditions
- Develop a customer feedback mechanism to enhance the guest experience
- Participate in themed dining nights or community engagement activities
ASSUMPTION: Involvement in special projects contributes to personal growth and service enhancement at Fogo de Chão.
❓ Key Questions to Ask During Interview
- What are the most significant challenges faced in this role?
- How does Fogo de Chão ensure team members embody its core values?
- What opportunities exist for growth within the company?
- How does the company support work-life balance?
- Can you describe the ideal candidate for this position?
ASSUMPTION: These questions will help clarify role expectations and company culture for prospective candidates.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Ensure your resume highlights hospitality experience
- Prepare answers to potential interview questions
- Demonstrate alignment with Fogo de Chão values
- Follow-up post-interview to express continued interest
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
