🔹 Job Title: Customer Success Manager (API)
🔹 Company: Vonage
🔹 Location: Mexico
🔹 Job Type: Remote
🔹 Category: Customer Service, Customer Experience (CX)
🔹 Date Posted: April 1, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Fully Remote
Key aspects of this role include:
ASSUMPTION: This role likely requires deep familiarity with communication APIs and their strategic applications for businesses, suggesting a need for candidates with both technical and strategic capabilities.
✅ Build and maintain strong relationships with key stakeholders
✅ Develop success plans aligned with customer goals
✅ Monitor usage patterns and identify expansion opportunities
✅ Collaborate with internal teams to resolve issues and improve customer experience
✅ Identify upsell and cross-sell opportunities
✅ Provide ongoing education and resources
✅ Collect and relay customer feedback to internal teams
ASSUMPTION: Responsibilities might include championing the customer's needs internally, which would involve clear communication and advocacy skills.
Education: Not specified
Experience: 3+ years in a customer-facing role within a SaaS or technology-driven company
Required Skills:
Preferred Skills:
ASSUMPTION: While not specified, a degree in a related field may be beneficial given the technical nature of the role.
Salary Range: Not specified, but likely competitive within industry standards
Benefits:
Working Hours: 40 hours per week, with potential flexibility for remote work
ASSUMPTION: Benefits may also include health plans and potential for performance bonuses, typical for roles in this industry.
Industry: IT Services and IT Consulting
Company Size: 1,001-5,000 employees, offering diverse opportunities and resources
Founded: 2001
Company Description:
Company Specialties:
Company Website: http://www.vonage.com
ASSUMPTION: Vonage, as a subsidiary of Ericsson, might have access to broader resources, enhancing its technological capabilities.
Career Level: Mid-level, requiring professional experience and customer management skills
Reporting Structure: Likely reports to a senior customer success leader or director
Work Arrangement: Completely remote, providing flexibility
Growth Opportunities:
ASSUMPTION: Responsibilities offer pathways to career advancement, particularly in larger customer success and management roles.
Office Type: Remote setup
Office Location(s): Headquarters in Holmdel, NJ; remote work in Mexico
Geographic Context:
Work Schedule: Standard work week; flexible hours possible due to remote nature
ASSUMPTION: The remote setup may require strong self-management and communication skills for effective team collaboration.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Success, APIs, Cloud Communications, SaaS
ASSUMPTION: The application process likely involves detailed assessments of technical skills, indicating the importance of practical experience and knowledge.
ASSUMPTION: Familiarity with CRM systems is essential for tracking and optimizing customer interactions and satisfaction.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: A cultural fit at Vonage involves a balance of independent initiative and team collaboration, critical for remote work success.
ASSUMPTION: Candidates might encounter challenges related to remote communication efficiency and rapidly evolving tech landscapes.
ASSUMPTION: Similar roles within the industry emphasize customer relationship strategies alongside technical solution breadth.
ASSUMPTION: Projects will likely require balancing technical execution with strategic planning, highlighting the role's dual focus.
ASSUMPTION: Insightful questions about tools and success metrics can demonstrate a candidate's proactive and informed approach.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
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