Customer Success Manager, Player Agency

📌 Core Information

🔹 Job Title: Customer Success Manager, Player Agency

🔹 Company: Hudl

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Building and maintaining strong customer relationships.
• Maximizing customer satisfaction and ROI from subscriptions.
• Engaging in support, product demonstrations, and account management.
• Identifying upselling opportunities and achieving renewal targets.

ASSUMPTION: The role requires adaptability to diverse customer needs across global markets given the emphasis on player agency opportunities.

📋 Key Responsibilities

✅ Develop strong customer relationships to maximize satisfaction across accounts.

✅ Involve in support and account management, demonstrating products and educating customers.

✅ Work toward achieving quarterly and yearly renewal targets via client needs assessments and upselling opportunities.

ASSUMPTION: The responsibilities cover a broad range of customer success functions which entail direct client interaction and strategic account management.

🎯 Required Qualifications

Education: Not specified

Experience: 3-5 years in a client-facing role within the sports industry.

Required Skills:

• Excellent communication and presentation skills
• Technology-savvy, with an understanding of APIs
• Strong relationship-building capabilities
• Proactive and analytical mindset
• Willingness to travel frequently
• Fluency in German and English

Preferred Skills:

• Background in player agency
• Experience with Salesforce
• Autonomous and capable of multitasking

ASSUMPTION: This role requires someone proficient in multiple languages and with prior involvement in the sports sector, aligning with Hudl’s global reach and sports-centric focus.

💰 Compensation & Benefits

Salary Range: €26,600 — €44,800 EUR base salary, with on-target earnings between €38,000 — €64,000 EUR.

Benefits:

• Flexible vacation time and company-wide holidays
• Remote work options and an inclusive work culture
• Professional development opportunities
• Medical and retirement benefits depending on location
• Support for mental health through Employee Assistance Programs

Working Hours: 40 hours per week, with flexibility for remote work.

ASSUMPTION: The compensation structure suggests performance-based incentives, encouraging proactive management of customer accounts.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development with a specialized focus on performance analysis in sports.

Company Size: 1,001-5,000 employees, indicating both opportunities for growth and a collaborative work environment.

Founded: Established in 2006, Hudl has built a reputation as a leader in sports performance technology.

Company Description:

• Pioneer in performance analysis technology for sports.
• Serves over 230,000 teams in 40+ sports globally.
• Committed to making data-driven insights accessible to coaches and athletes.

Company Specialties:

• Software Development
• Customer Support
• Performance Analysis
• Athlete Wearables
• Livestreaming

Company Website: http://www.hudl.com/jobs

ASSUMPTION: Hudl likely values innovation, collaboration, and customer-centricity—inherent traits needed in tech-driven industries.

📊 Role Analysis

Career Level: Mid-level role requiring expertise in customer management and a strategic mindset.

Reporting Structure: Likely reports to a senior manager or director in Customer Experience or Sales.

Work Arrangement: Hybrid with significant on-site interaction at the Barcelona office.

Growth Opportunities:

• Potential advancements in customer success leadership roles.
• Cross-functional opportunities within Hudl’s broader operations.
• Skill enhancements through real-time client interactions.

ASSUMPTION: The role allows for personal initiative, translating into opportunities for career advancement within or outside the customer success path.

🌍 Location & Work Environment

Office Type: Modern and collaborative, designed with employee productivity in mind.

Office Location(s): Carrer de Balmes, 89, Barcelona, Catalonia, 08008, ES

Geographic Context:

• Barcelona offers a vibrant cultural and tech scene.
• Rich sports environment supporting Hudl’s community-focused goals.
• Accessible public transportation and a great work-life balance location.

Work Schedule: Expectation to be in-office three days a week with some flexibility for remote work contingent on role demands.

ASSUMPTION: Proximity to a bustling city like Barcelona could enhance career networking opportunities, especially in tech and sports communities.

💼 Interview & Application Insights

Typical Process:

• Initial screening interview with HR or hiring manager
• Technical or role-focused interview assessing skills and experience
• Panel interview potentially involving cross-functional team members

Key Assessment Areas:

• Customer relationship management and communication skills
• Technical understanding relevant to Hudl’s product offerings
• Analytical and problem-solving capabilities

Application Tips:

• Highlight multilingual capabilities and international experience
• Showcase relevant customer success achievements and metrics
• Illustrate tech-savviness, especially in sports technology

ATS Keywords: Customer Success, Player Agency, Relationship Building, Sports Technology, API Understanding, Multilingual

ASSUMPTION: The application process may favor candidates with a proven track record in sports-focused customer success roles.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software, such as Salesforce
• Data analysis tools aligned with sports performance metrics
• Online communication and collaboration tools

ASSUMPTION: Proficiency in CRM tools and data interpretation software is essential to optimize client interactions and relationship management.

👔 Cultural Fit Considerations

Company Values:

• Innovation and continuous improvement
• Collaboration across diverse teams
• Customer-centric approach to service and product development

Work Style:

• Proactive and independent work ethic
• Emphasis on open communication and feedback
• Ability to adapt to innovative practices and technology

Self-Assessment Questions:

• Can I effectively build and maintain customer relationships?
• Am I comfortable with a dynamic, tech-centric work environment?
• Do I thrive in roles requiring a strategic, results-driven approach?

ASSUMPTION: Candidates with a passion for sports and technology, who embrace Hudl’s innovative spirit, will excel in this environment.

⚠️ Potential Challenges

• Navigating complex customer needs and expectations
• Managing time efficiently in a hybrid role
• Adapting to rapidly evolving sports technology and client dynamics
• Balancing travel commitments with in-office responsibilities

ASSUMPTION: The role’s challenges align with Hudl’s dynamic, high-performance culture and present opportunities for professional growth.

📈 Similar Roles Comparison

• Strong alignment with account management roles emphasizing direct customer engagement
• Similar opportunities found in tech start-ups with a sports focus
• Comparable roles in industries prioritizing customer success and relationship management

ASSUMPTION: Candidates with prior experience in customer success roles within related sectors may find Hudl’s mission and values similar to other innovative, tech-driven companies.

📝 Sample Projects

• Developing a strategic plan to optimize customer account renewals
• Implementing a new CRM system tailored to global sports team needs
• Leading workshops to educate clients on Hudl’s upcoming product enhancements

ASSUMPTION: Sample projects may be oriented around enhancing customer satisfaction and leveraging tech for strategic growth in sports performance analysis.

❓ Key Questions to Ask During Interview

• How does Hudl support career growth and development?
• What are the key success metrics for this role?
• How does Hudl measure the impact of customer success initiatives?
• Can you describe Hudl’s team culture and collaboration practices?
• What are the biggest challenges for Hudl’s customer success team currently?

ASSUMPTION: These questions focus on gaining insight into role expectations, metrics for performance, and understanding how the company supports and nurtures talent.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Update your resume with relevant customer success examples
• Prepare answers for potential interview questions mentioned above
• Highlight any multilingual capabilities or international experience
• Ensure all technologies you’ve interacted with are included under skills

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.