Customer Success Manager Trainer

```html

📌 Core Information

🔹 Job Title: Customer Success Manager Trainer

🔹 Company: TradePending LLC

🔹 Location: Chapel Hill, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Onboarding and training new Customer Success Managers (CSMs).
• Continuing education of current CSMs to maintain dealership retention focus.
• Collaboration with the Director on best practices for TradePending’s growth.
• Working with a dynamic, growing training team.

ASSUMPTION: The focus of training is both on initial competencies for new hires and ongoing support for existing team members to ensure alignment with company objectives.

📋 Key Responsibilities

✅ Prepare new CSMs for their role through comprehensive onboarding training.

✅ Conduct follow-up training to ensure product knowledge and process adoption.

✅ Evaluate training effectiveness using metrics like dealership retention and participant feedback.

✅ Collaborate with CSM Managers to address improvement areas in team performance.

✅ Maintain a focus on customer-base growth and retention.

ASSUMPTION: Responsibilities are tailored towards nurturing both the skillset and mindset necessary for successful customer engagement and retention within the automotive industry.

🎯 Required Qualifications

Education: Not specified

Experience: Over 3 years of automotive-related experience.

Required Skills:

• Proven experience as a process trainer in the automotive industry.
• Deep understanding of dealership sales processes and customer journeys.
• Strong communication and interpersonal skills.

Preferred Skills:

• Proficiency in Salesforce and CRM systems.
• Strong coaching and mentoring abilities.

ASSUMPTION: Qualifications are based on the need for specialized knowledge in the automotive industry combined with strong interpersonal skills for effective training delivery.

💰 Compensation & Benefits

Salary Range: Not specified; typically within industry standards for similar roles.

Benefits:

• Health insurance
• Retirement plans
• Professional development opportunities

Working Hours: 40 hours per week, standard full-time schedule.

ASSUMPTION: Compensation likely aligns with industry norms for a training position in a mid-sized software company focusing on the automotive market.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development with a focus on automotive dealership solutions.

Company Size: 51-200 employees, indicating personalized work environments and significant growth potential.

Founded: 2014

Company Description:

• Bridges communication gaps between dealers and consumers.
• Focuses on website conversion and sales enablement.
• Offers value in vehicle valuations, payments, and inventory management.

Company Specialties:

• Auto Dealer Software
• Conversion Software
• Retention Marketing

Company Website: https://tradepending.com

ASSUMPTION: The company strives for innovation in dealership software solutions, focusing heavily on enhancing conversion rates and customer engagement through technology.

📊 Role Analysis

Career Level: Mid-level professional role with leadership components.

Reporting Structure: Reports to the Director of Corporate Training.

Work Arrangement: On-site

Growth Opportunities:

• Leadership development through managing new and existing CSM teams.
• Opportunities to influence training framework and methods.
• Potential advancement within the training or customer success divisions.

ASSUMPTION: Role offers potential for career progression in corporate training and customer success management within a dynamic industry.

🌍 Location & Work Environment

Office Type: Professional office setting in a tech-driven environment.

Office Location(s): 18 E Main St #201, Carrboro, NC

Geographic Context:

• Proximity to vibrant cultural and academic communities.
• Located in the Research Triangle area, rich in technology and innovation.
• Access to amenities and thriving local business opportunities.

Work Schedule: Full-time, 40 hours per week on a regular schedule.

ASSUMPTION: The work environment fosters collaboration and innovation tailored towards automotive software development.

💼 Interview & Application Insights

Typical Process:

• Initial application review and resume screening.
• Phone interview with HR or recruiter.
• In-person interview with team managers and possibly the Director.

Key Assessment Areas:

• Training delivery and facilitation skills.
• Industry-specific knowledge, especially in automotive.
• Interpersonal and communication skills.

Application Tips:

• Highlight relevant automotive or training experience.
• Emphasize skills in Salesforce and CRM management.
• Prepare to discuss past experiences in customer success.

ATS Keywords: Automotive Experience, Process Training, Customer Success, Sales Enablement, Salesforce

ASSUMPTION: The application process seeks to identify candidates with a solid blend of training expertise and automotive industry experience.

🛠️ Tools & Technologies

• Salesforce
• CRM Systems
• Sales Enablement Tools

ASSUMPTION: The role requires adeptness in software tools that facilitate customer relationship management and process training.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Customer Focus
• Collaboration

Work Style:

• Proactive and self-motivated approach.
• Strong emphasis on team collaboration.
• Continuous improvement mindset.

Self-Assessment Questions:

• How have you managed cross-functional training sessions?
• What is your approach to continuous learning and development?
• Can you provide an example of a successful training program you developed?

ASSUMPTION: Cultural fit revolves around aligning personal and professional growth with customer success and retention goals through effective collaboration.

⚠️ Potential Challenges

• Balancing training new hires and continuing education for existing staff.
• Keeping up with evolving automotive technologies and sales methods.
• Aligning training programs with dynamic company objectives.
• Adapting to feedback and refining training techniques regularly.

ASSUMPTION: The role presents challenges mainly in managing training schedules and content updates to match industry shifts and internal goals.

📈 Similar Roles Comparison

• Similar roles may not require as much direct experience in the automotive industry.
• Other CSM Trainer roles might focus more on sales rather than customer success.
• Technical skills could vary significantly by company based on software platforms used.

ASSUMPTION: While similar roles exist across industries, this position's specificity in automotive knowledge makes it unique within the customer success training scope.

📝 Sample Projects

• Developing a comprehensive onboarding curriculum for new CSMs.
• Creating evaluation metrics to measure training success accurately.
• Implementing a feedback system to enhance training approaches.

ASSUMPTION: Projects revolve around building and refining training infrastructure to support robust customer success operations in automotive dealerships.

❓ Key Questions to Ask During Interview

• How does this role contribute to TradePending's overall growth strategy?
• What tools and technologies does the training team currently use?
• How frequently is training content reviewed and updated?
• What challenges does the CSM training team currently face?
• What is the success rate of new hires after the initial training phase?

ASSUMPTION: Interview questions should focus on understanding role expectations, team dynamics, and contribution to the larger organizational objectives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's career portal or this link.
• Prepare your resume with emphasis on relevant automotive and training experience.
• Highlight specific achievements in customer success or dealership environments.
• Reach out to the HR department if you have questions about the application process.
• Follow up after submission to express continued interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

```