πΉ Job Title: Customer Support Analyst
πΉ Company: OneTrust
πΉ Location: Bangalore, KarnΔtaka, India
πΉ Job Type: On-site
πΉ Category: π Customer Service, π Marketing Analyst
πΉ Date Posted: Mon Mar 31 2025
πΉ Experience Level: 0-2 years
πΉ Remote Status: Hybrid
Key aspects of this role include:
ASSUMPTION: This role requires managing customer support cases which may involve complex software troubleshooting. The job is likely to include interaction with both customers and internal teams to ensure effective problem resolution.
β Provide ongoing product support and troubleshooting for OneTrust customers.
β Manage a varied workload of customer support cases autonomously.
β Collaborate with product teams to identify root causes and provide solutions.
β Maintain deep knowledge of the OneTrust platform and supporting technologies.
β Develop privacy industry expertise, including maintaining relevant certifications.
β Contribute to creating knowledge articles and process improvements within the support community.
β Work independently to manage time and commitments while meeting performance levels.
ASSUMPTION: Candidates are expected to be proactive in managing their workload with minimal supervision, necessitating strong organizational and communication skills.
Education: Degree or higher education qualification in a relevant field.
Experience: 1-5 years' experience in a similar role or relevant technical skills.
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with relevant technical skills or direct experience with the OneTrust platform will be highly valued. Language skills and specific industry certifications are preferred but not mandatory.
Salary Range: Not specified
Benefits:
Working Hours: 40 hours per week, with potential for flexible or alternative shift patterns
ASSUMPTION: The compensation is competitive with industry standards, possibly including performance bonuses and support for obtaining privacy certifications.
Industry: Software Development
Company Size: 1,001-5,000 employees; mid-sized company, providing a dynamic yet supportive working environment.
Founded: 2016
Company Description:
Company Specialties:
Company Website: http://www.onetrust.com
ASSUMPTION: OneTrust offers a culture of innovation within the software development industry, allowing opportunities for growth in cutting-edge technologies.
Career Level: Entry to mid-level position focused on customer interaction and technical problem-solving.
Reporting Structure: Likely reports to a Team Lead or Manager within the support or professional services team.
Work Arrangement: Primarily on-site with potential for hybrid flexibility depending on specific role requirements.
Growth Opportunities:
ASSUMPTION: The role provides an excellent opportunity for career development through diverse challenges and exposure to global client issues.
Office Type: Modern office conducive to collaboration and innovation.
Office Location(s): Bangalore, with potential interaction with global offices.
Geographic Context:
Work Schedule: Regular office hours with some flexibility for late shifts or weekends if needed for support coverage.
ASSUMPTION: The work environment is dynamic and global, offering both challenges and growth opportunities due to the company's international operations.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Support, Troubleshooting, Communication Skills, Analytical Problem-Solving, Web-Based Software, Technical Skills, Privacy Industry Expertise
ASSUMPTION: The application process is rigorous but transparent, focusing on both technical aptitude and customer engagement capabilities.
ASSUMPTION: Proficiency in these tools and technologies is vital to effectively performing the job duties and meeting customer needs.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The ideal candidate will thrive in an environment that values customer focus and technical excellence.
ASSUMPTION: Candidates should be ready for a fast-paced environment that requires adaptability and a proactive approach to learning and problem-solving.
ASSUMPTION: This role offers a unique blend of technical, regulatory, and customer service challenge compared to similar positions.
ASSUMPTION: Involvement in impactful projects will enhance professional growth and sector expertise.
ASSUMPTION: These questions will help gain a deeper understanding of the role's impact and opportunities for development within the company.
To apply for this position:
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
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