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Decision Science Analyst Senior – Agency Marketing Data and Analytics

USAA
Full-time
On-site
United States

πŸ“Œ Core Information

πŸ”Ή Job Title: Decision Science Analyst Senior – Agency Marketing Data and Analytics

πŸ”Ή Company: USAA

πŸ”Ή Location: San Antonio Home Office I, San Antonio, Texas

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Data & Analytics

πŸ”Ή Date Posted: May 29, 2025

πŸ”Ή Experience Level: Mid-Senior level (6+ years)

πŸ”Ή Remote Status: Remote OK (occasional business travel)

πŸš€ Job Overview

Key aspects of this role include:

  • Providing decision support for business areas across the enterprise
  • Applying mathematical and statistical techniques to draw conclusions and make actionable recommendations
  • Collaborating with cross-functional teams to understand and address complex business objectives
  • Working with large datasets and emerging technologies to drive business strategy

ASSUMPTION: This role requires a strong background in data analysis and quantitative methods, as well as the ability to communicate complex findings to various levels of management.

πŸ“‹ Key Responsibilities

βœ… Leverage advanced business, analytical, and technical knowledge to participate or lead discussions with cross-functional teams to understand and collaborate highly complex business objectives and influence solution strategies.

βœ… Apply advanced analytical techniques to tackle business problems that are typically medium to large scale with significant impact to current and/or future business strategy.

βœ… Apply innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.

βœ… Translate recommendations into communication materials to optimally present to various levels of management.

βœ… Incorporate visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

βœ… Identify and capture the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

βœ… Integrate/transform disparate data sources and determine the appropriate data hygiene techniques to apply.

βœ… Thoroughly document assumptions, methodology, validation, and testing to facilitate peer reviews and compliance requirements.

βœ… Understand and embrace emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

βœ… Succinctly deliver analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.

βœ… Provide subject matter expertise in operationalizing recommendations.

βœ… Remain informed on current data and analytics trends, and identify opportunities to continue learning in the data and analytics space.

βœ… Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

ASSUMPTION: This role requires strong problem-solving skills, attention to detail, and the ability to work independently or in a team environment.

🎯 Required Qualifications

Education: Bachelor's degree in a quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline.

Experience: 6 years of data & analytics experience OR a minimum of 4 years of data & analytics experience and up to 2 years of progressive functional business proven experience within the respective industry of responsibility (i.e., P&C, Bank, Finance, Marketing, etc.) for a total of 6 years combined experience OR an advanced degree in a quantitative analytics field and 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e., P&C, Bank, Finance, Marketing, etc.).

Required Skills:

  • Advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making
  • Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods
  • Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights

Preferred Skills:

  • Experience with marketing data and analytics
  • Advanced knowledge of data validation and data cleaning techniques
  • Advanced knowledge of experimental design (e.g., A/B testing)
  • Data solution engineering with heavy SQL background
  • Cross-functional experience with Insurance Agency Operation Teams
  • Familiarity with Insurance Agency Products

ASSUMPTION: While not explicitly stated, proficiency in Python and R would be beneficial for this role, as they are commonly used in data analysis and scientific computing.

πŸ’° Compensation & Benefits

Salary Range: $114,080 - $205,340 USD per year

Benefits:

  • Comprehensive Medical, Dental, and Vision Plans
  • 401(k) and Pension
  • Life Insurance
  • Parental Benefits and Adoption Assistance
  • Paid Time Off Program and Paid Holidays
  • Paid Volunteer Hours
  • Wellness Programs
  • Career Path Planning and Continuing Education

Working Hours: Full-time, with occasional business travel

ASSUMPTION: The salary range provided is based on the information given in the job listing. However, it is essential to verify the actual salary range with the employer, as it may vary based on the candidate's experience and market data.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Financial Services, focusing on serving the military community and their families

Company Size: 10,001+ employees, providing ample opportunities for career growth and collaboration

Founded: 1922, with a rich history of serving the military community

Company Description:

  • USAA offers a range of financial services, including banking, investments, insurance, and financial planning
  • Committed to serving the military community and their families, USAA strives to be the #1 choice for military members and their families
  • Emphasizes core values of honesty, integrity, loyalty, and service in its operations and interactions with members

Company Specialties:

  • Insurance
  • Investments
  • Financial Planning
  • Banking
  • Serving the Military Community
  • Military Friendly Employer
  • Employee Well-being
  • World-class Benefits
  • Customer Service
  • Risk Management
  • Audit and Compliance

Company Website: www.usaajobs.com

ASSUMPTION: USAA's focus on serving the military community sets it apart from other financial services companies, and this focus is likely to be a significant aspect of the company culture and work environment.

πŸ“Š Role Analysis

Career Level: Mid-Senior level, with opportunities for growth and advancement within the data and analytics field

Reporting Structure: This role reports to the Director of Decision Science and Analytics within the respective business area

Work Arrangement: Remote OK, with occasional business travel required

Growth Opportunities:

  • Potential to take on more complex projects and lead teams as experience and expertise grow
  • Opportunities to learn and apply emerging technologies in data analysis and scientific computing
  • Possibility to transition into management or specialized roles within the data and analytics field

ASSUMPTION: Given USAA's size and focus on serving the military community, there are likely to be numerous opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Hybrid, with the option to work remotely

Office Location(s): San Antonio Home Office I, San Antonio, Texas

Geographic Context:

  • San Antonio is the seventh-most populous city in the United States and the second-most populous city in the state of Texas
  • The city offers a diverse range of cultural, historical, and recreational activities
  • San Antonio has a humid subtropical climate, with mild winters and hot summers

Work Schedule: Full-time, with occasional business travel required

ASSUMPTION: While the role is remote OK, there may be occasions when on-site presence is required for meetings, training, or other company events.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screen with a hiring manager or HR representative
  • Technical assessment or case study presentation
  • Final interview with the hiring manager and/or other team members

Key Assessment Areas:

  • Technical skills in data analysis and quantitative methods
  • Problem-solving abilities and attention to detail
  • Communication skills and the ability to present complex findings to various levels of management
  • Cultural fit and alignment with USAA's core values

Application Tips:

  • Highlight relevant experience and achievements in data analysis and quantitative methods
  • Tailor your resume and cover letter to emphasize skills and experiences that match the required and preferred qualifications
  • Prepare for the technical assessment or case study presentation by reviewing relevant data analysis techniques and tools
  • Research USAA's mission, values, and culture to demonstrate your fit with the company

ATS Keywords: Data Analysis, Statistical Techniques, Data Visualization, SQL, SAS, Business Analysis, Data Wrangling, Experimental Design, Marketing Data, Cross-Functional Collaboration, Data Cleaning, Emerging Technologies, Decision Support, Quantitative Analysis, Communication Skills, Problem Solving

ASSUMPTION: Given the competitive nature of the job market, it is essential to tailor your application materials to highlight your relevant skills and experiences and to demonstrate your fit with USAA's mission and values.

πŸ› οΈ Tools & Technologies

  • SQL
  • SAS
  • BI Tools (e.g., Tableau, Power BI)
  • Python (beneficial)
  • R (beneficial)
  • Emerging Technologies (e.g., Cloud, Data Mining, Neural Networks, Sensor data, IoT, Streaming/NRT data)

ASSUMPTION: While not explicitly stated, proficiency in Python and R would be beneficial for this role, as they are commonly used in data analysis and scientific computing.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Honesty
  • Integrity
  • Loyalty
  • Service

Work Style:

  • Collaborative and team-oriented
  • Data-driven and analytical
  • Adaptable and open to learning new technologies and methodologies
  • Committed to serving the military community and their families

Self-Assessment Questions:

  • Do you have a strong background in data analysis and quantitative methods?
  • Are you comfortable working with large datasets and emerging technologies?
  • Do you possess excellent communication skills and the ability to present complex findings to various levels of management?
  • Are you committed to serving the military community and aligned with USAA's core values?

ASSUMPTION: Given USAA's focus on serving the military community, candidates with military experience or a strong connection to the military community may have an advantage in the hiring process.

⚠️ Potential Challenges

  • Working with large and complex datasets may require significant time and effort to clean, transform, and analyze
  • Balancing the need for thorough analysis with the need to deliver results in a timely manner may be challenging
  • Communicating complex findings to non-technical stakeholders may require strong communication skills and adaptability
  • Occasional business travel may be required, which may impact work-life balance

ASSUMPTION: These challenges are inherent to the role and can be managed effectively with strong problem-solving skills, attention to detail, and effective communication with stakeholders.

πŸ“ˆ Similar Roles Comparison

  • Compared to other data and analytics roles, this position has a stronger focus on marketing data and agency operations
  • Industry-specific context, such as understanding military community needs and preferences, is crucial for success in this role
  • Career path comparison: This role offers opportunities for growth and advancement within the data and analytics field, as well as potential transitions into management or specialized roles

ASSUMPTION: While this role shares similarities with other data and analytics positions, its focus on marketing data and agency operations sets it apart and requires a unique skill set and industry-specific knowledge.

πŸ“ Sample Projects

  • Analyzing customer data to identify trends and opportunities for targeted marketing campaigns
  • Developing predictive models to forecast customer behavior and inform business strategy
  • Evaluating the effectiveness of agency operations and identifying opportunities for improvement

ASSUMPTION: These sample projects are intended to illustrate the types of tasks and responsibilities associated with this role. The specific projects and initiatives may vary based on the organization's needs and priorities.

❓ Key Questions to Ask During Interview

  • What are the most pressing business challenges facing the agency marketing team, and how can this role contribute to addressing them?
  • How does this role collaborate with other teams within the organization, such as product, marketing, and operations?
  • What opportunities are there for professional growth and development within this role and the broader data and analytics field at USAA?
  • How does USAA support work-life balance for its employees, particularly those working remotely?
  • What is the company's approach to emerging technologies in data analysis and scientific computing, and how does this role contribute to their adoption and implementation?

ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and your commitment to understanding the organization's needs and priorities.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant skills and experiences, emphasizing your fit with the required and preferred qualifications
  • Prepare for the technical assessment or case study presentation by reviewing relevant data analysis techniques and tools
  • Research USAA's mission, values, and culture to demonstrate your fit with the company
  • Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest in the role and inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.